Freedom251 › Customer Feedback Software
Rapidr
What Rapidr is
Rapidr is web-based software for collecting and organizing customer and teammate feedback for product decisions. It offers public or private feedback boards and embeddable widgets that gather input inside an app. Teams can manage requests with voting, tags, customer profiles, and tools for merging duplicate ideas. A public roadmap can show feature status, while changelogs announce releases. Integrations listed include Slack, Intercom, Zapier, Jira, HubSpot, Azure Active Directory, Okta, and OneLogin; Zendesk, Salesforce, GitHub, and Segment are marked coming soon. Rapidr lists JWT and SAML single sign-on, enhanced login restrictions, and always-on HTTPS/SSL. It says applications and static resources run on Amazon Web Services, PostgreSQL data is continuously backed up, and engineer access is restricted. The 14-day trial requires no credit card. Startup costs $49 a month, Business costs $199 a month, and Enterprise pricing is custom.
Who it suits
Rapidr suits teams that need structured feedback collection, prioritization, roadmaps, and release communication. It is designed for web use and offers integrations and identity-management options for team workflows.
What it does well
- Public and private feedback boards
- Embeddable in-app feedback widgets
- Voting, tagging, and duplicate merging
- Roadmaps and changelogs
- 14-day trial without credit card
What to know first
- No free plan
- Web platform only
- GDPR compliance marked coming soon
- Enterprise pricing is custom
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Business | $199/ mo · 50 team members · User Segmentation · Advanced Integrations · SAML & JWT Single Sign-On · Priority Support · Concierge Migration | $199 a month |
| Startup | $49/ mo · 5 team members · Basic integrations · Roadmap & Changelog · Widgets & Portal · Custom Statuses · Private Boards · Custom Domain | $49 a month |
| Enterprise | Custom · Unlimited team members · Fully white-labeled · 99.9% uptime SLA · Enterprise-level support · Custom contract · Payment via invoice / PO | On request |
As rapidr.io lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Rapidr combines feedback intake, prioritization, and public product communication in one web service. Continued use is paid after the 14-day trial, with capabilities and support varying by plan.
Facts from Rapidr's own pages
- Coming soon integrations
- The integrations page marks Zendesk, Salesforce, GitHub, and Segment as coming soon. · rapidr.io, 11 Oct 2026
- Company
- Rapidr says it is run by a lean team of two and is bootstrapped; its about page names founders Khushbu and RJ. · rapidr.io, 11 Oct 2026
- Data security
- Rapidr says it continuously backs up data stored in PostgreSQL and restricts access to its engineers. · rapidr.io, 11 Oct 2026
- Feedback collection
- The product supports public or private feedback boards and embeddable widgets for collecting feedback in apps. · rapidr.io, 11 Oct 2026
- GDPR
- The features page marks GDPR compliance as coming soon. · rapidr.io, 11 Oct 2026
- Hosting
- Rapidr says it hosts its applications and static resources on Amazon Web Services. · rapidr.io, 11 Oct 2026
- Identity management
- The features page lists JWT and SAML single sign-on options and enhanced login restrictions. · rapidr.io, 11 Oct 2026
- Integrations
- Listed integrations include Slack, Intercom, Zapier, Jira, HubSpot, Azure Active Directory, Okta, and OneLogin. · rapidr.io, 11 Oct 2026
- Prioritization
- Its features include voting, feedback tagging, customer profiles, and merging duplicate ideas. · rapidr.io, 11 Oct 2026
- Purpose
- Rapidr gathers prioritized feedback from customers and teammates in one place to inform product decisions. · rapidr.io, 11 Oct 2026
- Release notes
- Rapidr provides changelogs for announcing product updates and feature releases. · rapidr.io, 11 Oct 2026
- Roadmaps
- Rapidr provides a public product roadmap with status updates to communicate upcoming features. · rapidr.io, 11 Oct 2026
- Support
- The company lists support at [email protected], and the pricing page specifies priority support for Business and enterprise-level support for Enterprise. · rapidr.io, 11 Oct 2026
- Transport security
- Rapidr says it uses always-on HTTPS/SSL and supports TLS encryption for inbound and outbound email. · rapidr.io, 11 Oct 2026
- Trial
- Rapidr offers a 14-day free trial without requiring a credit card. · rapidr.io, 11 Oct 2026
Where Rapidr stands on Freedom251
- Customer Feedback Software#48 of 59