Side by side
Medallia vs Rapidr
Both stand on customer feedback software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIiPhone+1
Choose Medallia if an enterprise needs to bring varied experience signals into analytics and structured follow-up workflows. Consider another option if you need a price you can evaluate without contacting sales.
Visit Medallia
Free trial Web
Rapidr combines feedback intake, prioritization, and public product communication in one web service. Continued use is paid after the 14-day trial, with capabilities and support varying by plan.
Visit RapidrThe facts
| Medallia | Rapidr | |
|---|---|---|
| Free plan | Not published | A free trial |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Web | Web |
| Lowest paid plan | Free or on request | Startup: $49 a month |
| Plans published | 1 | 3 |
| Maker | Medallia | Not published |
| Website | medallia.com | rapidr.io |
| On customer feedback software | #44 of 59 | #48 of 59 |
Medallia: what it does well
- Collects surveys, voice, chat, web, social, employee, and video signals.
- Analyzes structured and unstructured data with AI-powered themes and root-cause analysis.
- Includes alerts, case management, reporting, and closed-loop feedback workflows.
- Offers hundreds of integrations and APIs for legacy-system connections.
- Mobile app provides employees feedback, dashboards, metrics, alerts, and action tools.
What to know first
- Pricing is available by contacting sales.
- The Experience Cloud plan uses annual tiers priced by Experience Data Record.
Rapidr: what it does well
- Public and private feedback boards
- Embeddable in-app feedback widgets
- Voting, tagging, and duplicate merging
- Roadmaps and changelogs
- 14-day trial without credit card
What to know first
- No free plan
- Web platform only
- GDPR compliance marked coming soon
- Enterprise pricing is custom
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