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Qwaiting
What Qwaiting is
Qwaiting is a queue management system for organizations handling appointments and walk-ins. It combines both visit types, routes customers, and monitors queue activity in real time. Customers can join remotely by phone or browser and view live wait times. Reporting covers queue times, customer flow, and staff efficiency, while automated notifications can be sent by SMS, email, or mobile app. Listed integrations include Office 365, Salesforce, Microsoft Teams, Zoom, WhatsApp, Google Calendar, Gmail, Slack, and Okta. The cloud product runs in a browser; an on-premises option operates on a local network without internet connectivity. Qwaiting describes security measures including SSL encryption, password hashing, encrypted backups, audit logs, and two-step verification. Its security page lists GDPR, AICPA, HIPAA, ISO/IEC 27001:2022, and SOC 2 Type 2. The plans are Starter at $249 a month, Business at $349 a month, Enterprise at $399 a month, and Custom at $649 a month; each is billed monthly. Staff-login caps range from five on Starter to 50 on Custom. A 14-day trial is available, and all plans include 24/7 enterprise support.
Who it suits
Qwaiting may suit organizations in healthcare, banking, retail, government, education, and airports that manage appointments and walk-ins. It offers cloud and local-network deployment options.
What it does well
- Remote queue entry by phone or browser.
- Live wait times and real-time queue monitoring.
- Automated SMS, email, and mobile-app notifications.
- Listed integrations include Office 365 and Salesforce.
- All plans include 24/7 enterprise support.
What to know first
- Starter is limited to five staff logins.
- Business is limited to 10 staff logins.
- Enterprise is limited to 20 staff logins.
- Custom is limited to 50 staff logins.
Limits
The least expensive plan, Starter, costs $249 a month billed monthly and allows up to five staff logins. A 14-day trial is available, and there is no free plan.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | Monthly · Staff login upto 5 · Chat support · Email notification · Email support · Invite team and admins | $249 a month |
| Starter | Yearly · Staff login upto 5 · Chat support · Email notification · Email support · Invite team and admins | $2,490 a year |
| Business | Monthly · Staff login upto 10 · Analytics and reporting · Configuration help · Customize design · Email support | $349 a month |
| Business | Yearly · Staff login upto 10 · Analytics and reporting · Configuration help · Customize design · Email support | $3,490 a year |
| Enterprise | Monthly · Staff login upto 20 · API access · Account manager · Analytics and reporting · Daily Backup and Recovery | $399 a month |
| Enterprise | Yearly · Staff login upto 20 · API access · Account manager · Analytics and reporting · Daily Backup and Recovery | $3,990 a year |
| Custom | Monthly · Staff login upto 50 · API access · Account manager · Audit Logging · Data anonymization · Data location control | $649 a month |
| Custom | Yearly · Staff login upto 50 · API access · Account manager · Audit Logging · Data anonymization · Data location control | $6,490 a year |
As qwaiting.com lists them, read 5 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Qwaiting website.
- Choose the cloud product, which runs in a browser, or the on-premises option for a local network.
- Review the monthly plans and their staff-login caps.
- Use the available 14-day trial.
- Invite team members within the login limit of the selected plan.
Verdict
Qwaiting combines remote queue entry, appointments, walk-ins, notifications, and reporting, with cloud and on-premises options. Its monthly plans have defined staff-login caps, so match the plan limit to the number of staff accounts needed.
Questions
How much does Qwaiting cost?
Starter is $249 a month, Business is $349 a month, Enterprise is $399 a month, and Custom is $649 a month. All are billed monthly.
Is there a free plan or trial?
There is no free plan. A 14-day trial is available.
Which platforms does Qwaiting support?
Listed platforms are Android, iOS, Linux, macOS, Windows, web, API, and self-hosted.
Can Qwaiting run without an internet connection?
Its on-premises option is described as operating on a local network without internet connectivity. The cloud product runs in a browser.
What integrations are listed?
They include Office 365, Salesforce, Microsoft Teams, Zoom, WhatsApp, Google Calendar, Gmail, Slack, and Okta.
What are the staff-login limits?
Starter allows up to five staff logins, Business up to 10, Enterprise up to 20, and Custom up to 50.
Facts from Qwaiting's own pages
- Analytics
- Qwaiting reports on queue times, customer flow, and staff efficiency. · qwaiting.com, 5 Oct 2026
- Compliance
- The security page lists GDPR, AICPA, HIPAA, ISO/IEC 27001:2022, and SOC 2 Type 2. · qwaiting.com, 5 Oct 2026
- Deployment
- The cloud product runs in a browser, while the on-premises option is described as operating on a local network without internet connectivity. · qwaiting.com, 5 Oct 2026
- Founded
- Qwaiting says it was founded in 2018 to create an online queue management solution. · qwaiting.com, 5 Oct 2026
- Integrations
- Its listed integrations include Office 365, Salesforce, Microsoft Teams, Zoom, WhatsApp, Google Calendar, Gmail, Slack, and Okta. · qwaiting.com, 5 Oct 2026
- Intended users
- Qwaiting presents the product for organizations in sectors including healthcare, banking, retail, government, education, and airports. · qwaiting.com, 5 Oct 2026
- Notifications
- Qwaiting can send automated notifications through SMS, email, or mobile app. · qwaiting.com, 5 Oct 2026
- Plan limits
- The pricing page lists staff-login caps of 5 for Starter, 10 for Business, 20 for Enterprise, and 50 for Custom. · qwaiting.com, 5 Oct 2026
- Platforms
- The pricing FAQ names Windows, macOS, Android, iOS, and Linux, and says the service is web-based with no downloads or installations required. · qwaiting.com, 5 Oct 2026
- Product
- Qwaiting is a cloud-based queue management system for appointment and walk-in queues. · qwaiting.com, 5 Oct 2026
- Queue management
- The system combines appointments and walk-ins, routes customers, and provides real-time queue monitoring. · qwaiting.com, 5 Oct 2026
- Security
- Qwaiting describes SSL encryption, password hashing, encrypted backups, audit logs, and two-step verification among its security measures. · qwaiting.com, 5 Oct 2026
- Support
- The pricing page says all plans include 24/7 enterprise support with live chat, email, a dedicated account manager, and priority SLA-based assistance. · qwaiting.com, 5 Oct 2026
- Virtual queues
- Customers can join queues remotely by phone or web browser and see live wait times. · qwaiting.com, 5 Oct 2026
Where Qwaiting stands on Freedom251
- Restaurant Waitlist Software#14 of 24