ProProfs Knowledge Base
ProProfs Knowledge Base is a platform for publishing public or private knowledge bases, manuals, documentation and help centers. Its editor supports images, video, revision history, file management, version control and single sourcing, and it can import Word documents, PDFs and PowerPoints. AI tools cover writing, search, article translation, SEO optimization, step-by-step guides, article suggestions and reports. Teams can customize content with templates, themes, fonts, CSS, HTML, custom domains and multiple help sites or brands. Access controls include private sites, password protection, folder restrictions, conditional content and IP restrictions; SSO options include SAML and JWT. Reports cover article performance, search trends, failed searches and author activity. The free plan allows one author and up to 25 pages. The pricing note lists paid plans from 0.99 USD per user per month with annual billing; the Essentials plan is also listed at 49 USD per author per month with annual billing and a 50-user minimum. It works on laptops, tablets and phones, and its web-based mobile experience requires no app download.
Who it is for
It suits teams creating public or private documentation and help centers, including organizations that need content controls, reporting or multiple sites. The free plan is a fit for a single author with up to 25 pages.
What is good
- Supports public and private knowledge bases.
- Imports Word, PDF and PowerPoint files.
- Includes custom domains and brand customization.
- Reports cover search trends and article performance.
- Free plan includes one author and up to 25 pages.
What to know first
- Free plan is limited to 25 pages.
- Essentials lists a 50-user minimum.
- Browser workflow recording extension is only supported on Google Chrome.
- The listed Essentials pricing has two different rates.
Verdict
ProProfs Knowledge Base combines publishing, content controls, AI tools and analytics for documentation teams. Review the plan limits and pricing details carefully, particularly the different Essentials rates and its minimum user count.
ProProfs Knowledge Base plans and pricing
All plansCompared on knowledge base software
- Free plan
- Yes
- Paid from
- $0.99/user/mo
