No. 9 of 27 ·Debt Collection Software

Prodigal

Web

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Freedom report

No signalScore 5.2

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedThinly documented

Prodigal is ranked #9 of 27 in debt collection software on Freedom251. It runs on Web.

Compared on debt collection software

Case management: Yes
Omnichannel communications: Yes
Debtor payment portal: Yes
Compliance tools: Yes
Deployment: cloud

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The record

Product: Prodigal provides an AI platform for loan servicing and collections, aimed at consumer finance companies.
AI agent: proAgent handles borrower and collections interactions across voice and digital channels, including payments, payment plans, and issue routing.
Intelligence engine: Prodigal Intelligence Engine connects customer data, CRM, loan management systems, dialers, email and SMS, and external data sources for its AI agent.
Collections features: The platform offers portfolio scoring, dialer strategies, contact timing, personalized outreach, payment plans, an AI agent, and a payment portal.
Payment portal: proPay lets consumers manage multiple accounts, choose payment methods, and consolidate balances into a payment plan.
Integrations: The lender product page lists integrations including Finvi, REPAY, TCN, Twilio SendGrid, Genesys, RingCentral, NICE, Five9, and LiveVox.
Genesys integration: Prodigal says its Genesys integrations are pre-built and pre-tested, and support agent assistance, automated notes, insights, and compliance automation.
Security: Prodigal’s site links to a Trust Center and describes data confidentiality, integrity, and availability protections aligned with industry standards; the Trust Center itself returned a 403 error when opened.
Security certifications: A Prodigal page for lenders displays PCI DSS and AICPA SOC compliance badges.
Compliance controls: Prodigal says it encodes each customer’s regulatory requirements into guardrails governing its AI agent’s operations.
Support: Prodigal says each customer is assigned a dedicated customer success manager for support from setup through optimization.
Sales and pricing: The product page invites visitors to schedule a discovery call; it does not state a price.
Company: Prodigal says it was founded in Mountain View, California, in 2018.
Founded: 2018

Where it ranks on Freedom251

Best Debt Collection Software in 2026#9 of 27

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Sources

prodigaltech.com· checked 4 Oct 2026
prodigaltech.com/proagent· checked 4 Oct 2026
prodigaltech.com/omnichannel-platform· checked 4 Oct 2026
prodigaltech.com/propay· checked 4 Oct 2026
lender.prodigaltech.com· checked 4 Oct 2026
prodigaltech.com/genesys-appfoundry· checked 4 Oct 2026
prodigaltech.com/our-story· checked 4 Oct 2026