CivicaCollect is cloud-hosted debt collection and recovery software for managing cases from initial contact through settlement and enforcement. Automated workflows handle routine tasks and support case management, while a unified debt view brings customer accounts and associated debts together. The service provides real-time analytics and a self-service portal where customers can manage accounts and pay online. Outreach can be automated by email, phone, and SMS, and integrated payment gateways support processing and reconciliation. CivicaCollect integrates with Civica OPENRevenues and other third-party systems. Its listed capabilities include flexible payment plans and 24/7 multi-channel collection services. Civica says more than 30 local authorities use it for council tax, non-domestic rates, parking, and sundry debt schemes. The service summary lists ISO 9001, ISO 14001, ISO 27001, ISO 22301, ISO 45001, and ISO 27701 certifications. The software is available on the web. Pricing is on request, and the listed plan invites prospective customers to book a demo.

Who it is for

CivicaCollect is suited to local authorities and other organizations managing debt recovery across compliance and enforcement stages. It may fit teams seeking automated case workflows, customer self-service, and payment processing.

What is good

Automates routine tasks and case management.
Customers can manage accounts and pay online.
Outreach supports email, phone, and SMS.
Includes real-time reporting and analytics.
Integrates with Civica OPENRevenues and third-party systems.

What to know first

Pricing is available on request.
A demo is the listed plan action.

Verdict

CivicaCollect covers debt recovery workflows, customer payment options, and multi-channel outreach. Prospective customers will need to request pricing and arrange a demo.

CivicaCollect plans and pricing

All plans

CivicaCollect Not published Book a demo civica.com · 30 Sept 2026

Compared on debt collection software

Case management: Yes
Omnichannel communications: Yes
Debtor payment portal: Yes
Compliance tools: Yes
Payment methods: card
Deployment: cloud

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The record

Purpose

CivicaCollect is debt collection and recovery software for managing the collection process from initial outreach to final settlement.

Workflow automation

It provides intelligent workflows that automate routine tasks and streamline case management.

Debt view

A single view of debt unifies customer accounts and associated debts.

Reporting

The software provides real-time reporting with detailed analytics.

Self-service

A digital self-service portal lets customers manage accounts and make payments online.

Communications

Customer outreach can be automated through email, phone and SMS.

Payments

Integrated payment gateways support payment processing and reconciliation.

Integrations

CivicaCollect integrates with Civica OPENRevenues and other third-party systems.

Collection coverage

CivicaCollect supports the complete collection process from compliance stage to full enforcement.

Payment plans

The service summary lists flexible payment plan options and 24/7 multi-channel collection services.

Scale

The service summary says CivicaCollect is used by more than 30 local authorities for in-house collection of council tax, non-domestic rates, parking and sundry debt schemes.

Security certifications

The service summary lists ISO 9001, ISO 14001, ISO 27001, ISO 22301, ISO 45001 and ISO 27701 certifications.

Support

Civica directs support-related queries to its Support Center and says its experts provide customer support and guidance.

Maker focus

Civica says it has been serving public services for more than 25 years and its software supports over 100 million people every day.