Freedom251 › Debt Collection Software
Credgenics
What Credgenics is
Credgenics is an AI-powered SaaS platform for debt collections and resolution, available through web, API, and Android. Its workflows bring together digital communications, tele-calling, field collections, digital repayments, servicing, litigation management, dispute resolution, and predictive dialing, with a self-service payment portal. Collections analytics use machine learning for risk segmentation, channel selection, borrower intent analysis, and performance tracking. Borrower outreach can use SMS, WhatsApp, email, IVR, AI voicebots, and chatbots in 8+ languages. The CG Collect Android app supports offline task updates, collector location monitoring, visit records, route planning, and multiple payment modes; team managers can use a web interface. Credgenics documents REST APIs for loan, payment, customer, transaction, and webhook capabilities, with token authentication. It describes encryption, tokenization, multi-user access controls, cloud backups, and server security measures, and says it is ISO 27001 certified. Listed audiences include banks, NBFCs, HFCs, MFIs, fintechs, ARCs, and collection agencies. Pricing is on request, and prospective customers are directed to book a demo.
Who it suits
Credgenics is aimed at financial institutions and collection agencies managing debt recovery workflows. Its listed audience includes banks, NBFCs, HFCs, MFIs, fintechs, and ARCs.
What it does well
- Combines digital, field, and legal collections workflows.
- Supports borrower outreach in 8+ languages.
- CG Collect supports offline task updates and route planning.
- REST APIs cover loan, payment, customer, transaction, and webhook capabilities.
- The company says it is ISO 27001 certified.
What to know first
- No free plan is offered.
- Pricing is available on request.
- Prospective customers are directed to book a demo.
- The CG Collect app is listed for Android.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Credgenics Collections Platform | Pricing not stated on the pages reviewed; book a demo | On request |
As credgenics.com lists them, read 30 Sept 2026. The maker's own page has the final word.
Getting started
- Visit https://www.credgenics.com/.
- Book a demo to discuss the paid platform and pricing.
- Use the web platform or published REST APIs as appropriate.
- Download CG Collect through the Android Play Store for field collections.
Verdict
Credgenics brings collection workflows, analytics, communications, and field activity into one platform. Prospective buyers need to request pricing and book a demo.
Questions
How much does Credgenics cost?
Pricing is on request. Prospective customers are directed to book a demo.
Does Credgenics have a free plan?
No. Credgenics is a paid product.
What platforms are available?
Credgenics is available through web, API, and Android. The CG Collect field app is available through the Android Play Store.
Who is Credgenics for?
Its listed audiences include banks, NBFCs, HFCs, MFIs, fintechs, ARCs, and collection agencies.
What integrations or APIs does it offer?
Credgenics publishes REST API documentation covering loan, payment, customer, transaction, and webhook capabilities, with token authentication.
What security and compliance details does Credgenics describe?
It describes encryption, tokenization, multi-user access controls, cloud backups, and server security measures, and says it is ISO 27001 certified.
Facts from Credgenics's own pages
- AI
- Its collections analytics use machine learning for risk segmentation, channel selection, borrower intent analysis, and performance tracking. · credgenics.com, 30 Sept 2026
- AI and analytics
- Collections analytics include risk segmentation, channel selection, borrower intent analysis, and performance tracking. · credgenics.com, 30 Sept 2026
- Android app
- The CG Collect app is available through the Android Play Store, according to Credgenics’ page. · credgenics.com, 30 Sept 2026
- API
- Credgenics publishes REST API documentation and describes API authentication using a token. · docs.credgenics.com, 30 Sept 2026
- Audience
- Credgenics says its platform serves banks, NBFCs, HFCs, MFIs, fintechs, ARCs, and collection agencies. · credgenics.com, 30 Sept 2026
- Borrower communications
- Credgenics says it supports personalized outreach through SMS, WhatsApp, email, IVR, AI voicebots, and chatbots in 8+ languages. · credgenics.com, 30 Sept 2026
- Collections workflows
- The platform combines digital, tele-calling, field, and legal workflows with a self-service payments portal. · credgenics.com, 30 Sept 2026
- Communications
- Credgenics says borrowers can be reached in 8+ languages through SMS, WhatsApp, email, IVR, AI voicebots, and chatbots. · credgenics.com, 30 Sept 2026
- Compliance
- Credgenics says it is ISO 27001 certified and describes communication controls for DND, frequency, daytime, and excluded dates. · credgenics.com, 30 Sept 2026
- Customers
- The company says it serves banks, non-banking finance companies, fintechs, and asset reconstruction companies worldwide. · credgenics.com, 30 Sept 2026
- Features
- The platform covers digital communications, collections analytics, field collections, digital repayments, collections servicing, litigation management, dispute resolution, and predictive dialing. · credgenics.com, 30 Sept 2026
- Field app
- CG Collect supports offline task updates, collector location monitoring, visit records, route planning, and multiple payment modes. · credgenics.com, 30 Sept 2026
- Field collections
- CG Collect supports collector location monitoring, offline task updates, visit scheduling, route planning, and multiple payment modes. · credgenics.com, 30 Sept 2026
- Founded
- 2018 · credgenics.com, 28 Sept 2026
- Headquarters
- Noida, India · credgenics.com, 28 Sept 2026
- Integrations
- Credgenics provides REST APIs for integrating with its platform and documents loan, payment, customer, transaction, and webhook capabilities. · docs.credgenics.com, 30 Sept 2026
- Mobile availability
- The CG Collect field collections app is available through the Android Play Store and works with a web interface for team managers. · credgenics.com, 30 Sept 2026
- Pricing
- The official pages reviewed direct prospective customers to book a demo and do not state plan prices. · credgenics.com, 30 Sept 2026
- Product
- Credgenics describes its product as an AI-powered SaaS platform for debt collections and resolution. · credgenics.com, 30 Sept 2026
- Security
- Credgenics describes encryption, tokenization, multi-user access controls, cloud backups, and server security measures. · credgenics.com, 30 Sept 2026
- Support
- The company lists personal onboarding and migration support and provides support contact details on its site. · credgenics.com, 30 Sept 2026
Where Credgenics stands on Freedom251
- Debt Collection Software#10 of 28