No. 14 of 27 ·Debt Collection Software

Credgenics

Web · Android · API

Freedom report

One barScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely2 of 6 device platforms
DocumentedPlans, terms and facts published

Credgenics is ranked #14 of 27 in debt collection software on Freedom251. It runs on Android, API, Web. There is no free plan.

Credgenics plans and pricing

All plans

Credgenics Collections Platform Not published Pricing not stated on the pages reviewed; book a demo credgenics.com · 30 Sept 2026

Compared on debt collection software

Free plan: No
Case management: Yes
Omnichannel communications: Yes
Debtor payment portal: Yes
Compliance tools: Yes
Payment methods: card
Deployment: hybrid

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The record

Product: Credgenics describes its product as an AI-powered SaaS platform for debt collections and resolution.
Features: The platform covers digital communications, collections analytics, field collections, digital repayments, collections servicing, litigation management, dispute resolution, and predictive dialing.
AI: Its collections analytics use machine learning for risk segmentation, channel selection, borrower intent analysis, and performance tracking.
Communications: Credgenics says borrowers can be reached in 8+ languages through SMS, WhatsApp, email, IVR, AI voicebots, and chatbots.
Field app: CG Collect supports offline task updates, collector location monitoring, visit records, route planning, and multiple payment modes.
Android app: The CG Collect app is available through the Android Play Store, according to Credgenics’ page.
API: Credgenics publishes REST API documentation and describes API authentication using a token.
Security: Credgenics describes encryption, tokenization, multi-user access controls, cloud backups, and server security measures.
Compliance: Credgenics says it is ISO 27001 certified and describes communication controls for DND, frequency, daytime, and excluded dates.
Support: The company lists personal onboarding and migration support and provides support contact details on its site.
Audience: Credgenics says its platform serves banks, NBFCs, HFCs, MFIs, fintechs, ARCs, and collection agencies.
Pricing: The official pages reviewed direct prospective customers to book a demo and do not state plan prices.
Customers: The company says it serves banks, non-banking finance companies, fintechs, and asset reconstruction companies worldwide.
Collections workflows: The platform combines digital, tele-calling, field, and legal workflows with a self-service payments portal.

Where it ranks on Freedom251

Best Debt Collection Software in 2026#14 of 27

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Sources

credgenics.com· checked 30 Sept 2026
credgenics.com/cg-collect-field-debt-collections· checked 30 Sept 2026
docs.credgenics.com· checked 30 Sept 2026
credgenics.com/security· checked 30 Sept 2026
credgenics.com/about· checked 30 Sept 2026