Freedom251 › Mystery Shopping Software
Praemialis
What Praemialis is
Praemialis is web software that brings mystery shopping campaigns, NPS data collection, and online surveys into one platform. Users can design, plan, schedule, and run campaigns; shoppers get a portal with real-time reporting and job search, while clients can access preferences across an unlimited number of user tiers. An inbuilt support system serves shoppers and clients, and users can impersonate another user to help resolve support needs. Its NPS tools combine surveys from customers, staff, suppliers, and mystery shoppers, with results exportable to PDF. Online surveys provide five question types and three survey types, plus QR codes, shareable URLs, and web page embedding. The maker says those surveys are built into the platform, so separate survey software is not needed. Phones can access the web app through its direct URL; separate shopper and client apps are in development. Praemialis says it serves experienced mystery shopping companies. It is paid, with plans from $750/mo and no free plan. Its headquarters are in Agnes Water, Queensland, Australia.
Who it suits
Praemialis is aimed at experienced mystery shopping companies that need campaign management alongside NPS collection and online surveys. It may suit teams that can work through a web app on phones rather than a separate shopper app.
What it does well
- Combines mystery shopping, NPS, and online surveys.
- Shopper portal includes real-time reporting and job search.
- NPS results can be exported to PDF.
- Survey links, QR codes, and page embedding are supported.
- Client preferences can be accessed across unlimited user tiers.
What to know first
- Plans start at $750/mo.
- No free plan.
- Separate shopper and client apps are still in development.
Limits
START UP costs $750 a month and includes up to 10 clients, 50 stores, 500 shoppers, and 50 shops or audits. Extra shops or audits cost $7.00 each.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| SME | Per Month · Mystery Shopping, NPS Data, Online Survey and Staff Assessment modules · Up to 30 clients · Up to 150 stores · Up to 2000 shoppers · 100 shops/audits included · $4.50 per extra shop/audit | $1,200 a month |
| LARGE | Per Month · Mystery Shopping, NPS Data, Online Survey and Staff Assessment modules · Unlimited clients, stores and shoppers · 200 shops/audits included · $3.00 per extra shop/audit | $1,500 a month |
| START UP | Per Month · Mystery Shopping, NPS Data, Online Survey and Staff Assessment modules · Up to 10 clients · Up to 50 stores · Up to 500 shoppers · 50 shops/audits included · $7.00 per extra shop/audit | $750 a month |
As praemialis.com lists them, read 7 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Praemialis website.
- Choose the START UP, SME, or LARGE monthly plan.
- Use the web platform to configure mystery shopping, NPS, survey, and staff assessment work.
- Open the web app on phones through its direct URL.
- Set up campaign schedules, shopper access, client tiers, and survey distribution tools.
Verdict
Praemialis combines campaign operations and feedback tools in one web platform, with shopper and client portals. Its starting price and lack of a separate mobile app may matter to prospective buyers.
Questions
How much does Praemialis cost?
START UP is $750 a month, SME is $1,200 a month, and LARGE is $1,500 a month.
Does Praemialis offer a free plan?
No. Praemialis is a paid product.
Which platforms support Praemialis?
Praemialis is available on the web. Phones can access its web app through the direct URL.
What does the START UP plan include?
It includes Mystery Shopping, NPS Data, Online Survey, and Staff Assessment modules, with up to 10 clients, 50 stores, 500 shoppers, and 50 included shops or audits.
Who is Praemialis intended for?
Praemialis is intended for experienced mystery shopping companies.
Facts from Praemialis's own pages
- Campaigns
- The platform lets users design, plan, schedule and execute client mystery shopping campaigns. · praemialis.com, 7 Oct 2026
- Client access
- The client portal supports preference access for an unlimited number of user tiers. · praemialis.com, 7 Oct 2026
- Company background
- The About Us section cites more than 40 years of hospitality and retail experience and 20 years of mystery shopping program experience among its contributors. · praemialis.com, 7 Oct 2026
- Headquarters
- Agnes Water, Queensland, Australia · praemialis.com, 28 Sept 2026
- Intended users
- Praemialis says it provides mystery shopping software to experienced mystery shopping companies. · praemialis.com, 7 Oct 2026
- Mobile access
- The FAQ says a web app works on phones through the software's direct URL and that separate shopper and client apps are in development. · praemialis.com, 7 Oct 2026
- NPS features
- NPS management can combine surveys from existing customers, staff, suppliers and mystery shoppers, and export results to PDF. · praemialis.com, 7 Oct 2026
- Product
- Praemialis combines mystery shopping, NPS data collection and online surveys in one platform. · praemialis.com, 7 Oct 2026
- Shopper tools
- The shopper portal includes real-time reporting and job search functionality. · praemialis.com, 7 Oct 2026
- Support
- The product page describes an inbuilt support system for shoppers and clients and says users can impersonate any user to provide support. · praemialis.com, 7 Oct 2026
- Survey tools
- The online survey module offers five question types, three survey types, QR codes, shareable URLs and web page embedding. · praemialis.com, 7 Oct 2026
- Third-party tools
- Praemialis says its online surveys are integrated into the platform, with no need for third-party survey software. · praemialis.com, 7 Oct 2026
Where Praemialis stands on Freedom251
- Mystery Shopping Software#17 of 21