Orion Health Communicate

What Orion Health Communicate is

Orion Health Communicate is a secure messaging service for exchanging clinical information between care settings. Orion says it connects to more than 2.8 million trusted Direct addresses and over 200,000 organizations. Its encrypted webmail does not require on-premise hardware, and the service implements SMTP, IMAP, and Direct XDR for exchanges with systems that support Direct XDR. It is designed to fit existing EHRs and systems and includes a provider directory with API access. Users can view and share C-CDA documents from the inbox, and send data directly to public health agencies through Direct messages. Orion says every message is encrypted, logged, and reportable, and describes the service as HIPAA-compliant. It also states that Communicate holds DirectTrust certification and is ONC Health IT 2015 Edition compliant. The product is offered as software as a service through AWS Marketplace or Orion Health’s team. Pricing depends on interface, user count, and message volume; fees include setup, an annual subscription, and certificate issuance. A contract and trust arrangement or agreement to DirectTrust trust-anchor terms are required.

Who it suits

Communicate is intended for health systems, hospitals, public health agencies, provider networks, ACOs, clinics, and behavioral health providers. It may suit organizations seeking secure clinical messaging that fits existing systems.

Limits

The service has a minimum user threshold. Pricing and fees vary by interface, user count and message volume, with setup, annual subscription and certificate charges.

Getting started

1. Open the Orion Health Communicate website
2. Choose AWS Marketplace or contact Orion Health’s team
3. Arrange the required contract and DirectTrust trust arrangement
4. Connect existing EHRs or systems through supported interfaces
5. Set up users and provider-directory API access

Verdict

Communicate combines secure messaging with clinical document sharing and public health exchanges. Buyers should account for contract and trust requirements and pricing that varies with their interface, users, and message volume.