Spok Secure Messaging

What Spok Secure Messaging is

Spok Secure Messaging is a communications service designed for hospitals and healthcare organizations that need to connect care teams. Physicians, nurses, and other staff can send secure messages with images, data, and videos for code alerts, patient updates, and consultation requests. The service integrates provider directory information, clinical systems, electronic health records, and on-call schedules.

Spok says teams can communicate through smartphones, pagers, and desktop apps, including in bring-your-own-device programs. Spok Mobile integrates with multiple mobile device management solutions. Its workflow features can escalate messages according to established priorities and notify providers’ mobile devices for alarm management. Critical communications are logged for traceability and auditability. Spok describes the messaging as designed to help support HIPAA requirements and says it meets PIPEDA compliance for Canadian partners.

The Spok Mobile app requires a subscription or a connection to a supported Spok system. Pricing is available on request. Listed platforms are Android, iOS, macOS, and Windows. Spok offers customer support by phone and through a customer portal with case management and free online training resources. The company says it has provided communications solutions since 1982 and is headquartered in Plano, Texas.

Who it suits

Spok Secure Messaging suits hospitals and healthcare organizations coordinating physicians, nurses, and other staff across care teams. It is intended for organizations that need secure clinical messaging, connections to provider and clinical information, and logged communications.

Getting started

1. Contact Spok to request pricing.
2. Arrange a subscription or connection to a supported Spok system for the Spok Mobile app.
3. Use the app on Android or iOS, or communicate through supported desktop apps on macOS or Windows.
4. Contact customer support by phone or through the customer portal for case management and online training resources.

Verdict

Choose Spok Secure Messaging if your healthcare organization needs team messaging tied to clinical systems, on-call schedules, and auditable communications. Look elsewhere if you need a service that can be used without a subscription or supported Spok system connection.