Numa

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What Numa is

Numa is an AI operating system for car dealerships that coordinates customer engagement across departments. Its Voice AI connects to a dealership’s DMS in real time, uses customer and repair-order details to respond to requests, and can book available service appointments. The Smart Inbox gathers dealership communications in one place and includes AI agents that handle customer interactions. For service teams, the Service Advisor Agent drafts replies, brings up customer history, and follows up. LiveCSI monitors customer satisfaction in real time so staff can address heat cases while customers are still at the dealership. Numa also lists a Heat Case Agent and an Opportunity Agent for surfacing declined or unsold work for follow-up and booking.

The system connects to dealership DMS, scheduling, and CRM systems; Numa says it has 90% DMS coverage across the industry. It supports inbound and outbound calls, human handoff, and custom phone numbers. A mobile app lets staff answer calls and messages away from the dealership. The company says most dealerships go live in 2–3 weeks, with its team handling DMS integration, phone configuration, and staff training. Numa is made by NumberAI, Inc. and is available on Android, iOS, and the web. Pricing is on request.

Who it suits

Numa is aimed at franchise dealerships and multi-rooftop groups handling high call and text volumes through fixed operations. It also suits single dealerships seeking to reduce missed calls, with agents for service communication, customer satisfaction, and follow-up on declined or unsold work.

What it does well

Voice AI uses live DMS, customer, and repair-order context.
Can resolve requests or book available service appointments.
Smart Inbox brings dealership communications together.
LiveCSI helps staff respond to heat cases during a visit.
Mobile app supports calls and messages away from the dealership.
Team handles DMS integration, phone setup, and training.

What to know first

Pricing is available only on request.
Typical dealership go-live takes 2–3 weeks.
The product is built for car dealerships.

Getting started

Visit numa.com to contact the company about pricing.
Discuss the dealership’s DMS, scheduling, and CRM systems with Numa.
Arrange phone configuration and DMS integration with Numa’s team.
Have staff complete training before going live, typically in 2–3 weeks.
Use the Android or iOS mobile app, or access Numa on the web.

Verdict

Dealerships with heavy call and text volumes should consider Numa for its DMS-connected voice handling, unified inbox, and follow-up agents. Single stores can also consider it to reduce missed calls. Buyers should look elsewhere if they need software outside the dealership setting or require a published price before contacting the company.

Questions

How much does Numa cost?

Numa is paid, and pricing is available on request.

Which platforms does Numa support?

Numa is available on Android, iOS, and the web.

What systems does it connect to?

Numa says it connects to dealership DMS, scheduling, and CRM systems, with 90% DMS coverage across the industry.

Who makes Numa?

The company behind Numa is NumberAI, Inc.

How long does implementation take?

Numa says most dealerships go live in 2–3 weeks. Its team handles DMS integration, phone configuration, and staff training.

Facts from Numa's own pages

Company: The website identifies the company as NumberAI, Inc. · numa.com, 8 Oct 2026
Deployment: The company says most dealerships go live in 2–3 weeks with its team handling DMS integration, phone configuration, and training. · numa.com, 9 Oct 2026
Headquarters: Silicon Valley · numa.com, 28 Sept 2026
Implementation: The company says most dealerships go live in 2–3 weeks, with its team handling DMS integration, phone configuration, and staff training. · numa.com, 8 Oct 2026
Integrations: Numa says it connects to dealership DMS, scheduling, and CRM systems and has 90% DMS coverage; named systems include CDK, Tekion, Reynolds & Reynolds, Dealertrack, and Xtime. · numa.com, 9 Oct 2026
Intended users: Numa says it is built for franchise dealerships and multi-rooftop groups with high call and text volumes, as well as single stores seeking to reduce missed calls. · numa.com, 8 Oct 2026
LiveCSI: LiveCSI monitors customer sentiment in real time so dealerships can address heat cases while customers are still in the shop. · numa.com, 9 Oct 2026
Maker: The site's copyright identifies NumberAI, Inc. as the company behind Numa. · numa.com, 9 Oct 2026
Mobile app: Numa describes a mobile app for answering calls and messages while away from the dealership. · numa.com, 8 Oct 2026
Other agents: Numa lists a Heat Case Agent and an Opportunity Agent that surfaces declined or unsold work for follow-up and booking. · numa.com, 9 Oct 2026
Privacy: NumberAI's privacy policy says it does not sell, share, or rent text-message opt-in data and similar consent for third-party or affiliate marketing. · numa.com, 9 Oct 2026
Product: Numa describes itself as an AI operating system for car dealerships that connects customer communications and coordinates work across departments. · numa.com, 9 Oct 2026
Scale: Numa's homepage says it is trusted by more than 1,400 dealerships and has handled over 1 billion calls and texts. · numa.com, 9 Oct 2026
Security: NumberAI says it uses physical, technical, and organizational safeguards, including encryption, firewalls, and SSL, while noting it cannot guarantee perfect security. · numa.com, 9 Oct 2026
Service Advisor Agent: The Service Advisor Agent drafts replies, surfaces customer history, and follows up with customers. · numa.com, 9 Oct 2026
Smart Inbox: The Smart Inbox brings dealership communications into one place and uses AI agents to handle customers. · numa.com, 9 Oct 2026
Support: The privacy policy directs questions to [email protected] and says Numa's team may text business customers about support or account management. · numa.com, 9 Oct 2026
Target customers: Numa says it is built for franchise dealerships and multi-rooftop groups with high call and text volumes through fixed operations. · numa.com, 9 Oct 2026
Voice AI: Its Voice AI uses dealership context from the DMS to answer customer questions and book appointments into available service bays. · numa.com, 9 Oct 2026

Where Numa stands on Freedom251

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