Freedom251 › Donor Management Software
Neon CRM
What Neon CRM is
Neon CRM is a paid donor-management and fundraising platform for small and midsize nonprofits in the United States and Canada. It combines donor records, fundraising activity, email, payments, events, and volunteers in one supporter profile. Fundraising tools cover donation forms, campaign management, peer-to-peer fundraising, recurring gifts, and Donor-Advised Fund payments. Automated workflows and journeys support operations, while more than 50 pre-built reports provide reporting options. Email marketing and text messaging handle supporter outreach. Optional modules add membership management, events, and volunteer coordination. Forms for donations, event registration, and memberships can be embedded in WordPress, Squarespace, or a custom website. Integrations include QuickBooks Online, Windfall Data, Mailchimp, and Eventbrite, with an open REST API. Pricing starts at $99/mo, with no free plan. Neon CRM is available through web and API access and includes live support, onboarding choices, and a stated 99.9% monthly uptime commitment.
Who it suits
It suits small and midsize nonprofits needing donor, fundraising, communication, payment, and reporting tools together. Organizations that need membership, event, or volunteer functions can add those modules.
What it does well
- Unified supporter profiles
- Recurring gifts and online donation forms
- 50+ pre-built reports
- Open REST API
- Live phone, email, and chat support
What to know first
- No free plan
- Starts at $99/mo
- Optional modules add percentage fees
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Neon CRM | starts at $99 per month; revenue-based pricing · unlimited records · unlimited users · unlimited emails, forms, workflows, reports and campaigns | $99 a month |
| Memberships module | +10% of CRM subscription · member portal · levels and tiers · renewals · directories · member forms | On request |
| Events module | +20% of CRM subscription · registrations · ticketing · check-in · seating charts · waitlists · reminders | On request |
| Volunteers module | +10% of CRM subscription · roles · shifts · timesheets · volunteer portal · applications · dashboards | On request |
As neonone.com lists them, read 21 Oct 2026. The maker's own page has the final word.
Verdict
Neon CRM brings core nonprofit fundraising and supporter operations into one system. Its paid starting price and optional module fees should be considered when planning the organization’s setup.
Facts from Neon CRM's own pages
- Android requirements
- The discontinued NeonCRM Android app was free, required Android 4.0 or later, was 14.24 MB and last updated July 11, 2020. · appbrain.com, 21 Oct 2026
- API
- Neon CRM publishes API v2 documentation with separate base URLs for different Neon CRM instance types. · developer.neoncrm.com, 21 Oct 2026
- API extensibility
- The vendor's API guide demonstrates GET and PATCH requests, webhooks, Postman collections and JavaScript scripts for chained automation. · support.neonone.com, 21 Oct 2026
- Automation and reporting
- Neon CRM offers automated workflows and journeys, plus 50+ pre-built reports. · neonone.com, 7 Oct 2026
- Automation ecosystem
- Zapier exposes NeonCRM triggers and actions such as new-account events and account or activity creation, with SDK support for backend code. · zapier.com, 21 Oct 2026
- Communications
- Neon CRM includes email marketing, text messaging, stewardship journeys and a donor portal. · neonone.com, 21 Oct 2026
- Company origin
- Neon One says it began in 2018 when four technology companies combined. · neonone.com, 21 Oct 2026
- Documentation and support
- Neon CRM offers a support center, knowledge-base articles, Neon One Academy training, virtual-agent help, live chat, email and phone support. · neonone.com, 21 Oct 2026
- Donor management
- The platform provides supporter profiles, donor history, grant management, dashboards and automated workflows. · neonone.com, 21 Oct 2026
- Events
- The optional Events module includes registrations, flexible ticketing, check-in, seating charts, classes, reminders and waitlists. · neonone.com, 21 Oct 2026
- Founded
- 2018 · neonone.com, 28 Sept 2026
- Fundraising
- Fundraising tools include campaigns, donation forms, peer-to-peer fundraising, recurring gifts, donor-advised-fund payments and secure payments. · neonone.com, 21 Oct 2026
- Headquarters
- The NeonCRM Android developer listing gives 4545 N. Ravenswood Ave., Chicago, Illinois 60640, USA. · appbrain.com, 21 Oct 2026
- Hosting model
- Neon One describes Neon CRM as proprietary cloud-based software-as-a-service, with no self-hosting option stated. · neonone.com, 21 Oct 2026
- Integrations
- Native connections include QuickBooks, Windfall Data, Mailchimp and Eventbrite, while an open API supports custom integrations. · neonone.com, 21 Oct 2026
- Legal name
- The security policy identifies the provider as Neon One, LLC. · neonone.com, 21 Oct 2026
- Limit: G2 reviewers
- G2 reports that workflows and reports can be difficult to navigate and that account calendar or task reminders are lacking. · ai.g2.com, 21 Oct 2026
- Limit: GetApp reviewers
- GetApp identifies a learning curve, unintuitive navigation, difficult customization and mixed experiences with timely live support. · getapp.com, 21 Oct 2026
- Limit: Software Advice reviewers
- Software Advice reports inflexible email tools, cumbersome reporting and complaints about slow or difficult phone assistance. · softwareadvice.com, 21 Oct 2026
- Limit: Trustpilot reviewers
- Trustpilot complaints include difficult onboarding, bugs, annual price increases, rigid auto-renewal terms, forms problems and disrupted integrations. · trustpilot.com, 21 Oct 2026
- Limit: TrustRadius reviewers
- TrustRadius reviews describe migration errors, missing report information, weak customer service, long chat waits and cancellation or data-export charges. · trustradius.com, 21 Oct 2026
- Mailchimp integration
- Mailchimp audience synchronization uses an API key, is free with Neon CRM, and is limited to campaign emails; system emails remain in Neon CRM. · support.neonone.com, 21 Oct 2026
- Maker history
- Neon One says it started in 2018 when four technology companies came together. · neonone.com, 7 Oct 2026
- Memberships
- The optional Memberships module supports member portals, tiers, benefits, self-service and automated renewals. · neonone.com, 21 Oct 2026
Where Neon CRM stands on Freedom251
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