MyOrderBox

Overview

MyOrderBox connects a restaurant’s point of sale, kitchen workflow and delivery operation, with apps for both drivers and customers. It is best suited to takeaways and restaurant groups that run their own delivery fleet and want orders from several channels in one system. Its central limitation is that it supplies the software, not the drivers.

Key features

The ePOS sends orders to a driver’s phone, where drivers can manage grouped deliveries on a map. Automatic order grouping and order-specific address labels help organize multi-order runs; route optimization, postcode lookup, caller ID, performance monitoring and driver payments extend the system into day-to-day fleet management. These tools are most useful to restaurants with drivers to coordinate, not operators looking to outsource delivery.

Kitchen timing connects dispatch with food preparation: the ePOS sends an order to the kitchen when the driver is a specified time away, and the Kitchen Display System tells staff when to start. That can help coordinate cooking with collection, though it relies on the driver’s estimated arrival being a useful cue.

Customers can receive order-status updates and track drivers in real time through the app or website. Integrations include Just Eat, Uber Eats and Deliveroo, as well as aggregator providers such as Deliverect and Hubrise. Together, these features suit restaurants managing orders from multiple channels.

The driver and branded ordering apps run on iOS and Android, and the product also supports web and Windows. Its ePOS can continue working offline and sync when connectivity returns, but an internet connection is required to receive online orders. Driver location may be collected while the app is running and a delivery is accepted or underway; disabling location prevents drivers from accepting or completing deliveries.

Pricing

MyOrderBox has a free Starter plan and paid plans billed monthly. Starter costs £0 per month and includes unlimited orders from the restaurant’s own website and POS software for one terminal. It is a practical starting point for a single-terminal takeaway, but its stated order allowance covers own-website orders; the plan description does not promise the broader sales features named for higher tiers.

Basic costs £29 per month and includes POS software for one terminal. It is aimed at takeaways wanting the essentials, but the plan description does not spell out additional features beyond the POS. Professional costs £59 per month and is for takeaways seeking features to boost sales; it includes “3 included,” without specifying what that quantity refers to. That makes it difficult to judge whether the allowance fits a particular operation.

Enterprise costs £99 per month and includes multi-site support for brands and chains managing multiple locations. It is the clearest fit for operators with more than one site, while smaller takeaways may not need its multi-location scope. All customers receive email support and knowledge-base access; phone support is an add-on, and onboarding includes remote training. The listed plans are monthly, and no trial term is stated.

Platforms

MyOrderBox supports Android, iOS, web and Windows. The driver app works on Android and iOS, as does the branded ordering app. This gives restaurants mobile options for drivers and customers alongside web and Windows access for the restaurant’s operation.

Who it's for

MyOrderBox suits takeaways that employ their own drivers and need to coordinate kitchen timing, dispatch and customer updates. Its multi-channel integrations also make it relevant to restaurants receiving orders from delivery aggregators. Enterprise is the natural tier for brands managing several locations. Restaurants that need a delivery provider to supply drivers should look elsewhere.

Pros and cons

• Pro: Dispatch, kitchen timing and real-time customer tracking work together, giving a restaurant a connected workflow from preparation to delivery.
• Pro: Route optimization, grouped runs, performance monitoring and driver payments support more than basic order handoff.
• Pro: Starter allows unlimited orders from a restaurant’s own website at no monthly charge, with POS for one terminal.
• Con: Restaurants must provide their own drivers, so the software does not solve staffing or delivery capacity.
• Con: Online orders require internet access even though the ePOS can work offline.
• Con: Phone support costs extra, and the Professional plan’s “3 included” allowance is not identified.
• Con: Drivers must allow location access to accept or complete deliveries, which may not suit every privacy preference.

Alternatives

Restaurant Delivery Management Software is the broader category to browse when comparing delivery-management products. Consider APPY Delivery if a free QR menu is the priority: AppyQR Free covers up to 50 products at one location, while AppyQR Smart costs €7.50 a month on an annual billing term.

Lunchbox may fit operators seeking a free option for one or two locations, with its SMB plan also stating zero sign-up and commission fees. Shipday is worth considering for a delivery platform that offers a 14-day trial without a credit card; its free Basic plan is capped at 300 orders per month and 10 driver accounts.

Cartwheel is an alternative for businesses comfortable with a paid plan priced at $99 a month for 400 deliveries, with an additional $0.25 per order after that. GoSufra, Captain, Grafterr Delivery Management and Sauce are other options to compare.

Verdict

MyOrderBox is a strong fit for takeaways and multi-site restaurant groups that supply their own drivers and want dispatch, kitchen preparation and customer updates connected. Its free Starter tier gives a single-terminal operation a low-cost way to handle own-website orders, while paid plans reach multi-site use. Choose another approach if you need drivers supplied for you, or if internet-dependent online ordering and location requirements do not fit your operation.