MetroFax

Name: MetroFax
Price: 9.96 USD
Author: MetroFax

by MetroFax

Paid AndroidAPIiPhoneMacWebWindows

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What MetroFax is

MetroFax is a paid online fax service from MetroFax, headquartered in Los Angeles, California. It works through a web browser and apps for iOS and Android. The service provides virtual fax numbers, inbound faxing, and international faxing, and lists HIPAA compliance support. Plans include 10 users and offer different monthly page allowances. Essential costs $11.95 a month when billed monthly and includes 550 pages. Best Value costs $14.95 a month, billed monthly, with 1,050 pages. Professional costs $37.95 a month, billed monthly, and includes 3,000 pages. A separate pricing note lists a starting rate of $9.96/mo with annual billing and a 3-day trial. MetroFax has no free plan. Buyers can select among browser or mobile access and match the listed page allowance to their fax volume.

Who it suits

MetroFax suits people or organizations needing web and mobile faxing, including inbound or international faxing. Its listed HIPAA support and 10-user inclusion may fit teams with those requirements.

What it does well

Web, iOS, and Android access
Virtual fax numbers included
International faxing supported
HIPAA compliance support listed
Plans include 10 users

What to know first

No free plan
Paid service
Annual starting price differs from monthly plans

Plans

Plan	Billed and limits	Price
Essential	billed annually · 550 send & receive fax pages · save $23 a year · $0 activation fee	$9.96 a month
Best Value	billed annually · 1,050 send & receive fax pages · save $29 a year · $0 activation fee	$12.46 a month
Professional	billed annually · 3,000 send & receive fax pages · save $75 a year · $0 activation fee	$31.63 a month

As metrofax.com lists them, read 15 Oct 2026. The maker's own page has the final word.

Verdict

MetroFax combines browser and mobile access with inbound, international, and virtual-number faxing. Its three listed plans differ mainly by monthly price and page allowance, while no free plan is available.

Facts from MetroFax's own pages

Acquisition news: J2 Global announced its acquisition of Bellevue-based MetroFax on March 18, 2013, without disclosing deal terms. · investor.ziffdavis.com, 15 Oct 2026
Activity logs: The account provides a detailed history of sent and received faxes with downloadable activity logs. · metrofax.com, 15 Oct 2026
API and SDKs: The terms describe access through email, the website and company applications, but do not identify a public API or SDK. · metrofax.com, 15 Oct 2026
Cloud integrations: The mobile apps support importing files from Google Drive, Dropbox and Box. · play.google.com, 15 Oct 2026
Company headquarters: LinkedIn lists MetroFax headquarters at 13400 NE 20th St., Suite 49, Bellevue, Washington. · linkedin.com, 15 Oct 2026
Company size: LinkedIn lists MetroFax as a privately held technology company with 11–50 employees. · linkedin.com, 15 Oct 2026
Compliance support: hipaa · metrofax.com, 23 Sept 2026
Email security requirement: Email-to-fax requires a valid SPF record; a missing or neutral SPF record causes fax failure. · metrofax.com, 15 Oct 2026
Fax by email: Users address a fax number followed by @metrofax.com, attach up to 10 files and receive delivery confirmation by email. · metrofax.com, 15 Oct 2026
Fax numbers: Accounts include a dedicated local or toll-free number in the United States or Canada, with number porting available. · metrofax.com, 15 Oct 2026
Fax storage: Received faxes are stored in the online Message Center and can also arrive as email attachments. · metrofax.com, 15 Oct 2026
File formats: The service accepts common documents, spreadsheets, PDFs and image formats including TIFF, PNG and JPEG. · metrofax.com, 15 Oct 2026
Founded: MetroFax says it was founded in 1997. · metrofax.com, 15 Oct 2026
Free plan: No · metrofax.com, 23 Sept 2026
Headquarters: Los Angeles, California, United States · metrofax.com, 23 Sept 2026
Inbound faxing: Yes · metrofax.com, 23 Sept 2026
International faxing: Yes · metrofax.com, 23 Sept 2026
Legal provider: The customer agreement identifies Consensus Cloud Solutions, LLC and Consensus Cloud Solutions International Ltd. as the contracting companies. · metrofax.com, 15 Oct 2026
License and ownership: The company states that its service software, processes, designs and related materials are owned by the company, affiliates or licensors. · metrofax.com, 15 Oct 2026
Limit: account data after closure: MetroFax support responses on Trustpilot state that closed accounts do not retain past fax history, although received faxes remain available through the registered email. · trustpilot.com, 15 Oct 2026
Limit: cancellations and billing: Trustpilot complaints repeatedly report difficulty cancelling, continued charges after cancellation and slow refund responses. · trustpilot.com, 15 Oct 2026
Limit: compliance: Forbes Advisor says MetroFax is not inherently HIPAA compliant and may not meet businesses subject to federal privacy requirements. · forbes.com, 15 Oct 2026
Limit: cover-page controls: Tom's Guide found that MetroFax offers no cover-sheet design choices and provides limited control over fax notifications. · tomsguide.com, 15 Oct 2026
Mobile apps: MetroFax offers free companion apps for Android and iOS users with active subscriptions. · metrofax.com, 15 Oct 2026