Freedom251 › Remote Support Software
LogMeIn Rescue
What LogMeIn Rescue is
LogMeIn Rescue is paid, cloud-based remote support software for IT help desks, customer support teams, MSPs, BPOs, and GSIs. Technicians can run remote diagnostics, control devices, share screens, provide unattended access, transfer files, and transfer sessions. Mobile support includes screen sharing, Click2Fix, device configuration, remote viewing and control, and mobile chat. Session recording is available. Listed integrations include ServiceNow, Salesforce, Microsoft Dynamics, Microsoft Teams, Zendesk, Freshdesk, Jira Service Management, Autotask, HappyFox, and Agiloft. APIs support administrative work and integrations, while SDKs support in-app assistance. Rescue describes 256-bit AES encryption, TLS transport security, identity controls, granular technician permissions, audit logging, and data-storage controls. Optional AI tools provide session summaries, device and error analysis, in-session recommendations, and advanced ServiceNow integration. The service requires a subscription and has no free plan, but a 14-day trial requires no credit card. Mobile support, AI, and translation require their respective add-ons.
Who it suits
It suits enterprise IT and customer-support operations, including internal help desks, contact centers, MSPs, BPOs, and GSIs. Organizations needing mobile support, integrations, APIs, or in-app assistance can assess its listed capabilities.
What it does well
- Remote control, diagnostics, and screen sharing
- Mobile device support features
- Session recording available
- Broad business-system integrations
- 14-day trial without a credit card
What to know first
- Subscription required
- No free plan
- Mobile, AI, and translation require add-ons
- Enterprise support features are plan-specific
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Rescue Enterprise | Contact Us · Dedicated technical support team · 24/7 priority care · white glove onboarding · VIP support portal · committed support SLAs | On request |
| Remote Device Support | per month, billed annually · Windows and Mac remote control · unattended access · in-session diagnostics · agent collaboration · scripting | On request |
As logmein.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
LogMeIn Rescue covers remote support across desktop, mobile, and browser environments, with security controls, integrations, APIs, and optional AI tools. Its subscription model and add-on requirements should be considered when planning support coverage.
Facts from LogMeIn Rescue's own pages
- Add-on limits
- The pricing page says mobile support, AI, and translation features are included only with their respective add-ons. · logmein.com, 12 Oct 2026
- AI tools
- AI add-ons include session summaries, device analysis, error analysis, in-session recommendations, and advanced ServiceNow integration. · logmein.com, 12 Oct 2026
- APIs and SDKs
- Rescue offers APIs for administrative tasks and integrations, plus SDKs for in-app support. · logmein.com, 12 Oct 2026
- Audience
- LogMeIn describes Rescue as enterprise-grade remote support for internal IT help desks and customer support or contact center teams, as well as MSPs, BPOs, and GSIs. · logmein.com, 12 Oct 2026
- Cloud service
- Rescue is a cloud-based SaaS platform and requires a subscription to use. · logmein.com, 12 Oct 2026
- Enterprise support
- The Rescue Enterprise plan lists 24/7/365 phone support, a dedicated technical account manager team, priority response, and committed SLAs. · logmein.com, 12 Oct 2026
- Free plan
- No · logmein.com, 22 Sept 2026
- Integrations
- Listed integrations include ServiceNow, Salesforce, Microsoft Dynamics, Microsoft Teams, Zendesk, Freshdesk, Jira Service Management, Autotask, HappyFox, and Agiloft. · logmein.com, 12 Oct 2026
- Mobile support
- Mobile support features include screen sharing, Click2Fix, device configuration, remote view and control, and mobile chat. · logmein.com, 12 Oct 2026
- Purpose
- LogMeIn Rescue is remote support software for IT and customer support teams. · logmein.com, 12 Oct 2026
- Remote support
- Technicians can use remote diagnostics, remote control, screen sharing, unattended access, file transfer, and session transfer. · logmein.com, 12 Oct 2026
- Security
- Rescue describes session protections including 256-bit AES encryption, TLS transport security, identity controls, granular technician permissions, audit logging, and data storage controls. · logmein.com, 12 Oct 2026
- Session recording
- Yes · logmein.com, 22 Sept 2026
- Supported platforms
- desktop,mobile,browser · logmein.com, 22 Sept 2026
- Trial
- The product trial is free for 14 days and requires no credit card. · logmein.com, 12 Oct 2026
Where LogMeIn Rescue stands on Freedom251
- Remote Support Software#29 of 49
- Remote desktop software#82 of 135