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Matrix42 FastViewer
What Matrix42 FastViewer is
Matrix42 FastViewer lets IT teams access and remotely control employee computers, company devices, and servers. Access options include a standalone browser app, Windows and Mac desktop apps, and a web app integrated with Matrix42 Enterprise Service Management. Remote support features include unattended access, multiple sessions, and multi-monitor support. Administrators can run remote PowerShell or CMD, reboot devices, and switch users. FastViewer also supports file transfer and clipboard sharing, though each transfer is limited to 2 GB per file. It can be deployed in the cloud or on premises and integrates with Matrix42 solutions. Listed security measures include two-factor authentication, access profiles, and 256-bit AES encryption. A license costs €540 per concurrent session per year, plus 19% VAT, and covers up to 100 installed agents; only the supporter needs a license. A free 30-day cloud trial includes online support, requires no credit card, and ends automatically without a charge.
Who it suits
It suits IT departments, service agents, and developers who need remote support, device control, or file sharing. It can also fit organizations choosing between cloud and on-premises deployment.
What it does well
- Supports unattended access and multi-monitor sessions.
- Administrators can run remote PowerShell or CMD.
- Offers cloud or on-premises deployment.
- Trial lasts 30 days and requires no credit card.
What to know first
- License costs €540 a year, plus 19% VAT.
- Each license covers one concurrent session.
- File transfers are limited to 2 GB per file.
Limits
The trial lasts 30 days and access ends automatically without a charge if it is not continued. Each paid license covers one concurrent session and up to 100 installed agents; file transfers are limited to 2 GB per file.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Matrix42 FastViewer | 540.00 € per concurrent session per year; plus 19% VAT · One concurrent session per license · up to 100 installed agents per license | €540 a year |
As matrix42.com lists them, read 29 Sept 2026. The maker's own page has the final word.
Getting started
- Visit the Matrix42 FastViewer website.
- Start the free 30-day cloud trial; no credit card is required.
- Choose browser access or a Windows or Mac desktop app.
- For continued use, request pricing at €540 per concurrent session per year, plus 19% VAT.
- Deploy through cloud or on-premises use.
Verdict
FastViewer combines remote device control with file sharing, administration tools, and cloud or on-premises deployment. The license is priced per concurrent session, and file transfers have a 2 GB per-file limit.
Questions
How much does Matrix42 FastViewer cost?
The listed price is €540 per concurrent session per year, plus 19% VAT.
Is there a free plan or trial?
There is no free plan. The maker offers a free 30-day cloud trial with online support and no credit card requirement; it ends automatically without a charge.
Which platforms does FastViewer support?
It supports web, Windows, macOS, iOS, and Android. It also offers self-hosted deployment.
Can FastViewer be deployed on premises?
Yes. FastViewer is offered for cloud or on-premises use, including an on-premises server solution.
What does a license cover?
One license covers one concurrent session and up to 100 installed agents. Only the supporter needs a license.
Who makes FastViewer?
The maker is Matrix42 FastViewer, headquartered in Frankfurt am Main, Germany. The maker was founded in 1992.
Facts from Matrix42 FastViewer's own pages
- Access mode
- both · matrix42.com, 20 Sept 2026
- Access options
- It offers a standalone browser app, Windows and Mac desktop apps, and a web app integrated with Matrix42 Enterprise Service Management. · matrix42.com, 29 Sept 2026
- Administration
- Administrators can use remote PowerShell or CMD, reboot devices, and switch users. · matrix42.com, 29 Sept 2026
- Collaboration
- FastViewer supports file transfer and clipboard sharing; the maker’s FAQ says file transfers are limited to 2 GB per file. · matrix42.com, 29 Sept 2026
- Deployment
- FastViewer is offered for cloud or on-premises use, and the marketplace page says an on-premises server solution is available. · matrix42.com, 29 Sept 2026
- File transfer
- Yes · matrix42.com, 20 Sept 2026
- Founded
- 1992 · matrix42.com, 28 Sept 2026
- Free plan
- No · matrix42.com, 20 Sept 2026
- Headquarters
- Frankfurt am Main, Germany · matrix42.com, 28 Sept 2026
- Integration
- FastViewer integrates with Matrix42 solutions and can be integrated into Matrix42 Enterprise Service Management, where agents can use AI-assisted ticket insights before a session. · matrix42.com, 29 Sept 2026
- Intended users
- The maker describes FastViewer for IT departments, service agents, and developers who need remote support, device control, or file sharing. · matrix42.com, 29 Sept 2026
- License limit
- Each license covers one concurrent session and up to 100 installed agents; only the supporter needs a license. · matrix42.com, 29 Sept 2026
- Maker
- Matrix42 says it is headquartered in Frankfurt am Main, Germany, and was founded in 1992. · matrix42.com, 29 Sept 2026
- Managed devices
- 100 · matrix42.com, 20 Sept 2026
- Mobile apps
- Yes · matrix42.com, 20 Sept 2026
- Purpose
- FastViewer lets IT teams access and remotely control employee computers and other company devices, including servers. · matrix42.com, 29 Sept 2026
- Remote support
- Listed support features include unattended access, multiple sessions, and multi-monitor support. · matrix42.com, 29 Sept 2026
- Security
- The product page lists two-factor authentication and access profiles; the marketplace page states that data is protected by 256-bit AES encryption. · matrix42.com, 29 Sept 2026
- Session recording
- Yes · matrix42.com, 20 Sept 2026
- Supported platforms
- web,Windows,macOS,iOS,Android · matrix42.com, 20 Sept 2026
- Trial
- The maker offers a free 30-day trial with cloud access, online support, and no credit card requirement; access ends automatically without a charge. · matrix42.com, 29 Sept 2026
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