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BeyondTrust Remote Support
What BeyondTrust Remote Support is
BeyondTrust Remote Support enables organizations to access, service, and monitor remote devices on or off their network. Technicians can view and control computers, mobile devices, and other endpoints for maintenance, troubleshooting, and health checks, using attended or unattended access. Supported systems include Windows, macOS, Linux, Chrome OS, iOS, Android, Zebra devices, kiosks, and other machines. Its Web Rep Console lets technicians work from a browser without a desktop application or plugins on the end-user system.
Workflow features include technician collaboration and escalation, chat, remote camera sharing, canned scripts, and skills-based routing. Integrations cover IT service management, change management, Active Directory, LDAP, SAML, and SIEM; an open API supports custom integrations. The Remote Support Vault can discover, mask, rotate, inject, and audit privileged credentials, with capacity to manage up to 100,000 credentials. Session logs record interactions and actions, while optional video captures the visible customer screen. Logs remain on the appliance in an uneditable format for up to 90 days unless moved to an external database. Pricing is on request, and a 14-day trial is available; there is no free plan.
Who it suits
Remote Support is aimed at enterprise service desks and organizations supporting users, servers, workstations, network devices, kiosks, and unattended systems. It suits teams that need remote control alongside session auditing, security controls, and integrations with IT and identity systems.
What it does well
- Supports attended and unattended remote access.
- Technicians can work through a browser-based console.
- Includes collaboration, chat, camera sharing, and skills-based routing.
- Offers an API for custom integrations.
- Supports two-factor authentication and least-privilege permissions.
What to know first
- There is no free plan.
- Pricing requires contacting the company.
- Session logs remain on the appliance for up to 90 days unless moved to an external database.
Limits
There is no free plan. The trial lasts 14 days; session logs remain on the appliance for up to 90 days unless moved to an external database.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Remote Support | Contact sales for pricing details, a custom quote, or deployment requirements | On request |
As beyondtrust.com lists them, read 9 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Remote Support product page.
- Request pricing or deployment details from sales.
- Start the 14-day trial.
- Use the browser-based Web Rep Console or supported platform access for remote support.
Verdict
Choose BeyondTrust Remote Support if your organization needs controlled remote access across varied devices, with technician workflows and auditing. Look elsewhere if you need a published price or a free plan.
Questions
How much does BeyondTrust Remote Support cost?
Pricing is on request. Contact sales for a custom quote or deployment requirements.
Is there a free plan or trial?
There is no free plan. A 14-day trial is available.
Which devices and systems does it support?
Supported systems include Windows, macOS, Linux, Chrome OS, iOS, Android, Zebra devices, kiosks, and other machines.
Can technicians provide support from a browser?
Yes. The Web Rep Console runs in a browser without a desktop application or end-user plugins.
What integrations are available?
Listed integrations include ITSM, change management, Active Directory, LDAP, SAML, and SIEM. An open API supports custom integrations.
How long are session logs kept on the appliance?
Log data remains on the appliance in an uneditable format for up to 90 days unless moved to an external database.
Facts from BeyondTrust Remote Support's own pages
- Access mode
- both · assets.beyondtrust.com, 20 Sept 2026
- Browser console
- The Web Rep Console enables technicians to provide remote support from a browser without requiring a desktop application or plugins on the end user system. · beyondtrust.com, 9 Oct 2026
- Company founding
- BeyondTrust's corporate overview lists 1985 as its founding year. · assets.beyondtrust.com, 9 Oct 2026
- Company headquarters
- BeyondTrust lists its Atlanta-area US office at 11695 Johns Creek Parkway, Suite 200, Johns Creek, Georgia 30097. · beyondtrust.com, 9 Oct 2026
- Compliance
- BeyondTrust describes audit trail and reporting support for PCI, HIPAA, ISO, GDPR, and SOC 2 requirements, including capturing end-user consent before GDPR-related sessions. · beyondtrust.com, 9 Oct 2026
- Credential vault
- The Remote Support Vault supports discovering, masking, rotating, injecting, and auditing privileged credentials; the product page says it can manage up to 100,000 credentials. · beyondtrust.com, 9 Oct 2026
- File transfer
- Yes · assets.beyondtrust.com, 20 Sept 2026
- Free plan
- No · assets.beyondtrust.com, 20 Sept 2026
- Headquarters
- Atlanta, Georgia, United States · beyondtrust.com, 28 Sept 2026
- Integrations
- BeyondTrust lists ITSM, change management, Active Directory, LDAP, SAML, and SIEM integrations, and says its open API supports custom integrations. · beyondtrust.com, 9 Oct 2026
- Mobile apps
- Yes · assets.beyondtrust.com, 20 Sept 2026
- Network and encryption
- Remote Support uses outbound-only session traffic over TCP port 443 without VPN tunneling and encrypts data in transit using TLS 1.2. · beyondtrust.com, 9 Oct 2026
- Purpose
- Remote Support lets organizations securely access, service, and monitor remote devices on or off network, including through attended and unattended access. · beyondtrust.com, 9 Oct 2026
- Remote control
- Technicians can remotely view and control computers, mobile devices, and other endpoints to perform maintenance, troubleshooting, and health checks. · beyondtrust.com, 9 Oct 2026
- Security controls
- Security features include native two-factor authentication, granular least-privilege permissions, session policies, and user approval prompts for representative actions. · beyondtrust.com, 9 Oct 2026
- Session auditing
- Session logs record interactions and actions, and optional video recordings capture the visible customer screen; log data remains on the appliance in an uneditable format for up to 90 days unless moved to an external database. · beyondtrust.com, 9 Oct 2026
- Session recording
- Yes · assets.beyondtrust.com, 20 Sept 2026
- Supported platforms
- Windows,macOS,Linux,Chrome OS,iOS,Android · assets.beyondtrust.com, 20 Sept 2026
- Supported systems
- The product supports Windows, Linux, macOS, Chrome OS, iOS, Android, Zebra devices, kiosks, and other machines. · beyondtrust.com, 9 Oct 2026
- Tenant architecture
- BeyondTrust says each customer gets a segmented, single-tenant environment and customer data is not co-mingled with other customers' data. · beyondtrust.com, 9 Oct 2026
- Who it serves
- The product is presented for enterprise service desks and organizations that support users, servers, workstations, network devices, kiosks, and unattended systems. · beyondtrust.com, 9 Oct 2026
- Workflow tools
- Features include technician collaboration and escalation, chat, remote camera sharing, canned scripts, and skills-based routing. · beyondtrust.com, 9 Oct 2026
Where BeyondTrust Remote Support stands on Freedom251
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