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LiveHelm

Paid Web

What LiveHelm is

LiveHelm gives an organization a dedicated phone number that answers calls continuously, identifies the caller’s need, and alerts staff. Standard configurations handle general information, donation, and volunteer requests, while custom flows cover other non-crisis calls. The service records and transcribes conversations, captures caller details and requests, and sends a weekly email report. When a caller needs a person, staff receive a text containing the caller’s information and a summary, then can reply with one digit. Its AI stays within configured answers: it does not invent prices or promise specific arrival times, and sends questions outside those answers to a person. Calls include a disclosure where required by law, with the business responsible for configuring applicable notices. STOP opt-outs are permanently honored. LiveHelm says it does not sell personal information. Appointment booking, calendar synchronization, and a self-serve dashboard are not built yet. The founding pilot targets small and mid-sized nonprofits with public phone lines and limited front-desk coverage.

Who it suits

LiveHelm is aimed at small or mid-sized nonprofits that need phone coverage and can act on email summaries. It is not intended for crisis lines, hotlines, or acute-distress intake.

What it does well

Answers calls 24/7
Captures, records, and transcribes calls
Texts staff for human escalation
Weekly email reporting
Custom non-crisis call flows

What to know first

Not suitable for crisis services
Appointment booking is not built
No calendar synchronization yet
No self-serve dashboard

Plans

Plan	Billed and limits	Price
Custom pricing	Month-to-month; price depends on call volume, SMS enablement, and one-time setup and number configuration. · No published tiers · no self-serve checkout · cancel anytime	On request

As livehelm.com lists them, read 8 Oct 2026. The maker's own page has the final word.

Verdict

LiveHelm focuses on nonprofit phone triage, reporting, and staff escalation. Organizations should confirm that its non-crisis scope and still-developing features fit their operations.

Facts from LiveHelm's own pages

AI guardrails: The AI does not invent prices or promise specific arrival times; requests outside its configured answers are escalated to a person. · livehelm.com, 8 Oct 2026
Call handling: It captures caller details and request, records and transcribes calls, and sends a weekly email report. · livehelm.com, 8 Oct 2026
Core use: General information, donation, and volunteer calls are configured out of the box, with custom flows available for other non-crisis calls. · livehelm.com, 8 Oct 2026
Founder: The founder identifies himself as Jazz Garcha and says that human escalation goes to him. · livehelm.com, 8 Oct 2026
Intended users: The founding pilot is aimed at small or mid-sized nonprofits with public phone lines, limited admin or front-desk coverage, and staff able to act on email summaries. · livehelm.com, 8 Oct 2026
Not built: Appointment booking, calendar sync, and a self-serve dashboard are not built yet. · livehelm.com, 8 Oct 2026
Privacy: LiveHelm says it does not sell personal information and uses call and message content to answer callers, notify businesses, generate weekly reports, and improve the product. · livehelm.com, 8 Oct 2026
Recording and consent: Calls are recorded and transcribed, and a disclosure plays at the start where required by law; the business is responsible for configuring and honoring applicable disclosure requirements. · livehelm.com, 8 Oct 2026
Service: LiveHelm provides organizations with a dedicated phone number that answers calls 24/7, identifies callers’ needs, and notifies the team. · livehelm.com, 8 Oct 2026
Service exclusion: LiveHelm is not appropriate for crisis lines, hotlines, or intake for people in acute distress. · livehelm.com, 8 Oct 2026
SMS status: Missed-call text-back and AI-driven SMS conversations are gated until the organization’s number clears A2P 10DLC carrier registration. · livehelm.com, 8 Oct 2026
Staff escalation: When a caller needs a person, staff receive a text with the caller’s information and a summary, and can reply with a single digit. · livehelm.com, 8 Oct 2026
Support: The founding pilot includes a weekly report and a review call with the founder; the application page says LiveHelm will call applicants back within one business day. · livehelm.com, 8 Oct 2026
Text opt-outs: STOP opt-outs are automatically honored and permanently tracked so the opted-out person cannot be texted again through the product. · livehelm.com, 8 Oct 2026

Where LiveHelm stands on Freedom251

Nonprofit Board Management Software#32 of 32