Lime CRM
by Lime CRM
What Lime CRM is
Lime CRM connects sales, marketing, and customer service around a shared customer view. Its sales tools include customer overviews, lead generation, ERP integration, dashboards, quote templates, forecasting, and visual pipeline management. Marketing capabilities cover lead capture, automation, omnichannel campaigns, surveys, newsletters, and analytics. Customer-service functions include multichannel ticket management, categorization, self-service, automated workflows, and analytics. Lime offers industry-tailored workflows for utilities, real estate, membership, wholesale, machinery, and construction. Listed integrations include Zapier, Oneflow, Creditsafe, Dstny, Telavox, and several ERP systems. Customization is supported through a REST API, real-time webhooks, Python adaptations, and custom web-client components. Deployment can use Lime’s cloud or the customer’s own servers, with web and Windows access. Security information includes single sign-on, a GDPR portal, role-based permissions, and ISO 27001:2022 certification. There is no free plan, but a free trial is available. Plans start at €55 a month, with separate sales, customer-service, and marketing tiers.
Who it suits
Lime CRM suits organizations that need connected sales, marketing, and service workflows, especially in its listed industries and supported deployment environments.
What it does well
- Shared customer view across teams
- Visual sales pipeline
- Marketing automation and AI features
- REST API and webhooks
- Cloud or own-server hosting
What to know first
- No free plan
- Plans use paid pricing
- Pricing page states a 12-month contract
- Marketing plans start at 290.00 EUR monthly
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Start | billed monthly · Visual customer overview · Customer, deal, and document tracking · Industry-tailored CRM database · 3 BI questions · 5 GB data and storage · 5 no-code automations | €55 a month |
| Business | billed monthly · Everything in Start · AI Agents · Lead forms and trends · CPQ, ERP, and eSign capabilities · 30 BI questions · 15 GB data and storage | €95 a month |
| Enterprise | billed monthly · Everything in Business · Custom AI Agents · Deal splits and order management · Enhanced CPQ, ERP, and eSign capabilities · 45 BI questions · 25 GB data and storage | €170 a month |
| Customer Service Enterprise | Invoiced in advance quarterly; 12-month contract · Per user · 3 in- and outgoing inboxes · 45 BI questions · 25 GB storage · 30 no-code automations | €120 a month |
| Sales Enterprise | Invoiced in advance quarterly; 12-month contract · Per user · 45 BI questions · 25 GB storage · 30 no-code automations | €170 a month |
| Marketing Start | Invoiced in advance quarterly; 12-month contract · 5 000 email recipients | €290 a month |
| Marketing Business | Invoiced in advance quarterly; 12-month contract · 15 000 email recipients · 1 500 web form submissions | €500 a month |
| Customer Service Start | Invoiced in advance quarterly; 12-month contract · Per user · 1 in- and outgoing inbox · 3 BI questions · 5 GB storage · 5 no-code automations | €55 a month |
The first 8 of 12 plans, as lime-technologies.com lists them, read 20 Sept 2026. The maker's own page has the final word. Every plan
Verdict
Lime CRM combines customer management with sales, marketing, and service functions, plus broad customization and hosting choices. Review contract terms and the separate plan tiers before selecting it.
Facts from Lime CRM's own pages
- AI features
- Yes · lime-technologies.com, 20 Sept 2026
- API and customization
- Lime CRM supports a REST API, real-time webhooks, Python adaptations and custom web-client components. · lime-technologies.com, 12 Oct 2026
- Company
- Lime Technologies says it was founded in 1990 and describes its head office as being in Lund, Sweden. · investors.lime-technologies.com, 12 Oct 2026
- Customer service
- Customer service features include multichannel ticket management, categorisation, self-service, automated workflows and analytics. · lime-technologies.com, 12 Oct 2026
- Email sync
- Yes · lime-technologies.com, 20 Sept 2026
- Founded
- 1990 · lime-technologies.com, 28 Sept 2026
- Free plan
- No · lime-technologies.com, 20 Sept 2026
- Free trial
- Yes · lime-technologies.com, 20 Sept 2026
- Hosting and desktop
- Lime offers cloud hosting or use of the customer’s own servers, and provides system requirements for web and desktop clients plus a desktop download. · lime-technologies.com, 12 Oct 2026
- Industry fit
- The product offers industry-tailored features and workflows for sectors including utilities, real estate, membership, wholesale, machinery and construction. · lime-technologies.com, 12 Oct 2026
- Integrations
- Listed integrations include Zapier, Oneflow, Creditsafe, Dstny, Telavox and several ERP systems. · lime-technologies.com, 12 Oct 2026
- Marketing automation
- Yes · lime-technologies.com, 20 Sept 2026
- Marketing features
- Marketing features include lead capture, marketing automation, omnichannel campaigns, customer surveys, newsletters and analytics. · lime-technologies.com, 12 Oct 2026
- Pricing terms
- The pricing page states a 12-month contract, 60 days’ notice before the next term and invoicing in advance quarterly. · lime-technologies.com, 12 Oct 2026
- Product
- Lime CRM connects sales, marketing and customer service around a shared customer view. · lime-technologies.com, 12 Oct 2026
- Sales features
- Sales features include customer overviews, lead generation, ERP integration, dashboards, quote templates, forecasting and pipeline management. · lime-technologies.com, 12 Oct 2026
- Visual sales pipeline
- Yes · lime-technologies.com, 20 Sept 2026
- Security
- Lime says its ISO-certified infrastructure includes single sign-on, a GDPR portal and role-based permissions; its security page states the company is certified to ISO 27001:2022. · lime-technologies.com, 12 Oct 2026
- Support
- The maker describes in-house implementation and ongoing support, and lists top-rated support and free updates as included in Sales plans. · lime-technologies.com, 12 Oct 2026
Where Lime CRM stands on Freedom251
- CRM Software#115 of 244