Commence CRM
by Commence CRM
What Commence CRM is
Commence CRM is a paid customer relationship management platform from Commence CRM, headquartered in Manalapan, New Jersey. It offers a visual sales pipeline, email synchronization, marketing automation, AI features and mobile access. The service runs on web, Windows, macOS, iOS and Android, with a free trial but no free plan. Essentials CRM costs $12 a month, Sales CRM $19 a month and Enterprise CRM $32 a month; each is billed annually and requires at least three users. Annual add-ons include Marketing at $12 a month, Project Management at $10 a month and Customer Service at $12 a month. Marketing adds templates, mass email, drip campaigns, analytics and document storage. Project Management includes task tools, time slips, budget comparisons, Gantt charts and reporting. Customer Service provides ticketing, knowledgebase, FAQ, internal chat, dashboard and customer portal.
Who it suits
Commence CRM suits teams needing sales management across desktop and mobile platforms, with optional marketing, project or support modules.
What it does well
- Available on web, desktop and mobile
- Visual sales pipeline
- Email synchronization and AI features
- Free trial available
- Separate marketing, project and service add-ons
What to know first
- No free plan
- Core plans require at least three users
- Core pricing is billed annually
- Add-ons cost extra
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essentials CRM | Billed annually; minimum 3 users. · Minimum 3 users | $12 a month |
| Sales CRM | Billed annually; minimum 3 users. · Minimum 3 users | $19 a month |
| Enterprise CRM | Billed annually; minimum 3 users. · Minimum 3 users | $32 a month |
| Marketing | Add-on; billed annually. · Marketing automation · Custom templates · Mass email distribution · Drip marketing · Marketing analytics · Document storage | $12 a month |
| Project Management | Add-on; billed annually. · Multiple project management · Project task creation and duplication · Time slips · Budget versus actual hours · Gantt charts · Project reporting | $10 a month |
| Customer Service | Add-on; billed annually. · Ticketing · Knowledgebase · FAQ · Internal chat · Support dashboard · Customer portal | $12 a month |
As commence.com lists them, read 22 Sept 2026. The maker's own page has the final word.
Verdict
Commence CRM combines sales pipeline tools with communications, automation and optional business modules. Its annual billing and three-user minimum matter when selecting among the core plans.
Facts from Commence CRM's own pages
- AI features
- Yes · commence.com, 22 Sept 2026
- Email sync
- Yes · commence.com, 22 Sept 2026
- Free plan
- No · commence.com, 22 Sept 2026
- Free trial
- Yes · commence.com, 22 Sept 2026
- Headquarters
- Manalapan, New Jersey, United States · commence.com, 28 Sept 2026
- Marketing automation
- Yes · commence.com, 22 Sept 2026
- Mobile app
- Yes · commence.com, 22 Sept 2026
- Visual sales pipeline
- Yes · commence.com, 22 Sept 2026
- Paid from
- 12 · commence.com, 22 Sept 2026
Where Commence CRM stands on Freedom251
- CRM Software#116 of 244