KronoDesk

What KronoDesk is

KronoDesk is a paid service desk and support product with customer-facing and agent tools. It includes a customer portal, help center, ticket automation, SLA management and API access. Cloud pricing is based on concurrent agent seats, and each listed cloud plan includes unlimited customers and unlimited tickets. The 3-User Cloud Monthly plan costs $195.76 a month; monthly options are also listed for 5, 10, 20, 30 and 50 concurrent agents, ranging from 268.54 USD to $901.99 a month. A 30-day trial is available, with no free plan.

KronoDesk also includes project planning and software testing capabilities. Teams can use Scrum and Kanban, manage backlogs and sprints, estimate with story points, and track portfolio priorities, capacity and budgets. Reporting covers agile and executive needs, and cross-project dependencies are supported. Testing covers web, mobile, desktop, API, mainframe and ERP targets in a hybrid execution environment. Available capabilities include cross-browser and mobile testing, test scheduling, CI/CD integration, requirements linking, test case management and test planning. KronoDesk was founded in 2006 and is headquartered in Silver Spring, Maryland, United States.

Who it suits

KronoDesk suits support teams that need ticket automation, SLA management, a customer portal and agent-seat-based cloud plans. It may also suit teams combining project planning and software testing across multiple target types.

Limits

The 3-User Cloud Monthly plan is limited to 3 concurrent agents, while including unlimited customers and tickets. No free plan is available.

Getting started

1. Visit the KronoDesk website.
2. Start the 30-day trial.
3. Choose a cloud plan based on concurrent agent seats.
4. Use the API platform.

Verdict

Choose KronoDesk if your team needs service desk tools alongside project planning and software testing capabilities. Look elsewhere if you need a free plan or a lower-cost starting point than its $195.76 a month 3-agent cloud plan.