Freedom251 › Cloud PBX Software
KataTelecom Cloud PBX
What KataTelecom Cloud PBX is
KataTelecom Cloud PBX is a hosted business phone system managed from one web panel. It provides extensions, IVR, call recording, queues, and advanced call routing without requiring PBX hardware. Businesses can use local, toll-free, and multichannel numbers from more than 120 countries, with multiple business numbers available. Employees receive internal numbers and can transfer calls between teams or departments. An auto attendant uses recorded greetings and menu choices to direct callers, while queues hold callers and distribute calls to available agents. Reports show who called, when, call duration, and which extension answered. Staff can connect through desktop or mobile softphones, SIP desk phones, or forwarding to ordinary numbers. Customers may attach KataTelecom numbers and request porting in many countries, subject to local requirements. The service runs on Android, iOS, Linux, macOS, web, and Windows. Pricing is paid and available on request, depending on numbers, channels, extensions, queues, recording, and expected call volume. Technical support accepts monitored email requests around the clock.
Who it suits
The product is described for small businesses, distributed teams, and call-heavy support or sales operations. It fits organizations needing shared numbers, routing, queues, and call records across multiple devices.
What it does well
- Numbers available from more than 120 countries
- Advanced call routing and IVR
- Call recording and agent queues
- Desktop and mobile apps
- Web-based management panel
What to know first
- Pricing is available only on request
- Plan inclusions depend on configuration
- Complex call flows may take additional setup
Verdict
KataTelecom Cloud PBX centralizes business calling, routing, recording, and queue management across many platforms. Buyers should confirm number, configuration, and plan details before activation.
Facts from KataTelecom Cloud PBX's own pages
- Auto attendant
- Yes · katatelecom.com, 22 Sept 2026
- Business numbers
- multiple · katatelecom.com, 22 Sept 2026
- Call routing
- The service provides internal extensions, automatic voice menus, call queues, call recording, and statistics and reports. · katatelecom.com, 12 Oct 2026
- Company
- KataTelecom is a B2B voice platform operated by Estonian company Teliphone Systems OÜ, and its service history began in 2011. · katatelecom.com, 12 Oct 2026
- Data protection
- The privacy policy says personal data is processed under applicable data-protection law including GDPR and that the company uses legal, administrative, technical, and physical security measures. · katatelecom.com, 12 Oct 2026
- Desktop and mobile apps
- Yes · katatelecom.com, 22 Sept 2026
- Devices
- Users can connect with softphone apps on computers or mobile, SIP desk phones, or call forwarding to ordinary numbers. · katatelecom.com, 12 Oct 2026
- Extensions
- Employees can use internal numbers and transfer calls between teams and departments. · katatelecom.com, 12 Oct 2026
- Founded
- 2011 · katatelecom.com, 19 Oct 2026
- Free plan
- Plan availability depends on the selected number and configuration, and customers are advised to confirm inclusions before activation. · katatelecom.com, 12 Oct 2026
- Headquarters
- Tallinn, Estonia · katatelecom.com, 19 Oct 2026
- Integrations
- The product page names no third-party software integrations; it describes connections through SIP desk phones, softphone apps, mobile apps, and call forwarding. · katatelecom.com, 12 Oct 2026
- Intended users
- The product page describes use by small businesses, distributed teams, and call-heavy support or sales operations. · katatelecom.com, 12 Oct 2026
- IVR
- The voice menu routes callers using recorded greetings and menu choices. · katatelecom.com, 12 Oct 2026
- Number coverage
- The PBX can use local, toll-free and multichannel numbers from more than 120 countries. · katatelecom.com, 12 Oct 2026
- Number portability
- Customers can attach KataTelecom numbers, and in many countries can request number porting subject to local requirements. · katatelecom.com, 12 Oct 2026
- Number porting
- Existing KataTelecom numbers can be attached, and number porting may be requested in many countries subject to local requirements. · katatelecom.com, 12 Oct 2026
- Pricing
- PBX pricing depends on number selection, channels, extensions, queues, recording and expected call volume; the page directs customers to confirm pricing before activation. · katatelecom.com, 12 Oct 2026
- Pricing model
- PBX pricing depends on the selected numbers, channels, extensions, queues, recording, and expected call volume; the company says it confirms the model before activation. · katatelecom.com, 12 Oct 2026
- Product
- Cloud PBX is a hosted business phone system with extensions, IVR, call recording and queues, managed from one web panel. · katatelecom.com, 12 Oct 2026
- Recording and queues
- The service records calls for quality control, coaching and dispute review, and queues callers while distributing calls to available agents. · katatelecom.com, 12 Oct 2026
- Reports
- Statistics show who called, when, call duration and which extension answered. · katatelecom.com, 12 Oct 2026
- Security and privacy
- The privacy policy says personal data is processed under applicable data protection law, including GDPR, and that the company does not sell or rent personal data. · katatelecom.com, 12 Oct 2026
- Service availability
- Service rules say services are provided around the clock, while noting interruptions may occur for maintenance, power issues, fire, terrorism or force majeure. · katatelecom.com, 12 Oct 2026
Where KataTelecom Cloud PBX stands on Freedom251
- Cloud PBX Software#18 of 27
- Business Phone Systems#149 of 167