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Incido

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What Incido is

Incido combines incident management, on-call paging, and status pages in one workflow for engineering teams. Incidents move through assessment, active response, follow-up, and closure, with severity levels and a timeline. Alerts describing the same problem can be grouped into one incident to reduce duplicate pages. On-call features include schedules, rotation layers, overrides, escalation policies, and shift verification starting with Starter. Status pages support branding, real-time updates, subscriber email notifications, component health, and scheduled maintenance. Integrations include Grafana alerts, Pingdom checks, inbound and outbound webhooks, and a REST API; Slack notifications are marked beta. Every plan includes a 14-day trial without a credit card. Starter costs €19 a month or €179 a year; Pro costs 89.00 EUR monthly or 799.00 EUR yearly; Business costs 249.00 EUR monthly or 2,239.00 EUR yearly. Enterprise uses custom annual billing.

Who it suits

Incido is intended for engineering teams that value clarity over complexity while resolving incidents. It suits teams needing coordinated on-call response and public status communication.

What it does well

  • Incident stages, severity levels, and timelines
  • Groups duplicate alerts into one incident
  • Schedules and escalation policies
  • Branded status pages with subscriber email
  • 14-day trial without credit card

What to know first

  • No free plan
  • Slack notifications are beta
  • Additional responders cost extra

Limits

Starter includes 2 responders, 5 users, 5 components, 3 monitors, and 1 status page. Pro includes 5 responders, 20 users, 15 components, 10 monitors, and 2 status pages; Business includes 10 responders, 200 users, 80 components, 50 monitors, and 5 status pages.

Plans

PlanBilled and limitsPrice
Starter€ 19 per month; annual billing €179/year · 2 responders included · + €4/month per additional responder · 5 users · 5 components · 3 monitors · 1 status page€19 a month
Business€ 249 per month; annual billing €2,239/year · 10 responders included · + €12/month per additional responder · 200 users · 80 components · 50 monitors · 5 status pages€249 a month
Pro€ 89 per month; annual billing €799/year · 5 responders included · + €7/month per additional responder · 20 users · 15 components · 10 monitors · 2 status pages€89 a month
EnterpriseCustom annual billing · Unlimited responders · custom limits · priority support · account managementOn request

As incido.app lists them, read 8 Oct 2026. The maker's own page has the final word.

Getting started

  1. Open the Incido website
  2. Choose a plan with its 14-day trial
  3. Use the web platform or API
  4. Configure on-call schedules, rotations, and escalation policies
  5. Connect listed integrations such as Grafana, Pingdom, webhooks, or REST API
  6. Create and brand a status page

Verdict

Incido links incident response, on-call coordination, and status communication in one service. Its tiered limits and responder charges should be matched to team size and monitoring needs.

Questions

Does Incido have a free plan?

No. Incido is paid, with plans starting at €19 per month.

How long is the trial?

Every plan includes a 14-day free trial, and no credit card is required.

Which platforms does Incido support?

The listed platforms are web and API.

What integrations are available?

Grafana alerts, Pingdom checks, inbound and outbound webhooks, and a REST API are listed. Slack notifications are marked beta.

Who makes Incido?

Firstech AG, based in Luzern, Switzerland, makes Incido.

Facts from Incido's own pages

Alert grouping
Incido groups alerts describing the same problem into one incident to reduce duplicate pages. · incido.app, 8 Oct 2026
Compliance terms
The DPA says Firstech AG processes customer personal data as processor and provides for customer audits with reasonable notice. · incido.app, 8 Oct 2026
Data location
The privacy policy states that data is processed and stored in Sweden (EEA). · incido.app, 8 Oct 2026
Headquarters
Luzern, Switzerland · incido.app, 28 Sept 2026
Incident workflow
Incidents move through assessment, active response, follow-up, and closure, with severity levels and a timeline. · incido.app, 8 Oct 2026
Integrations
The integrations page lists Grafana alerts, Pingdom checks, inbound and outbound webhooks, and REST API; Slack notifications are marked beta. · incido.app, 8 Oct 2026
Maker
The imprint identifies Firstech AG at Hirschengraben 33, 6003 Luzern, Switzerland. · incido.app, 8 Oct 2026
On-call
On-call includes schedules, rotation layers, overrides, escalation policies, and shift verification starting with Starter. · incido.app, 8 Oct 2026
Privacy
Firstech AG says it does not sell customer data and lists Stripe, AWS, and Google among its data-sharing recipients. · incido.app, 8 Oct 2026
Product
Incido combines incident management, on-call paging, and status pages in one workflow. · incido.app, 8 Oct 2026
Security
The privacy policy says Incido uses TLS encryption, encryption at rest, role-based access control, and regular security monitoring. · incido.app, 8 Oct 2026
Status pages
Status pages support branding, real-time updates, subscriber email notifications, component health, and scheduled maintenance. · incido.app, 8 Oct 2026
Target users
Incido says it is for engineering teams that value clarity over complexity and want to focus on resolving incidents. · incido.app, 8 Oct 2026
Trial
Every plan includes a 14-day free trial with no credit card required. · incido.app, 8 Oct 2026

Where Incido stands on Freedom251

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