HelpWire

Name: HelpWire
Author: HelpWire

Free plan LinuxMacWebWindows

What HelpWire is

HelpWire provides on-demand remote support and unattended remote access for workstations. Its operator app connects to Windows, Linux, and macOS devices, while a web portal organizes client profiles, notes, groups, permissions, and session timelines. Operators can send a dedicated connection link for an on-demand session; clients can join without an account or credentials, but must approve access and can revoke it. During a session, operators can control the remote keyboard, mouse, and clipboard, transfer files, and work with multiple monitors. Connections are peer-to-peer by default, with relay servers used when direct connections are unavailable. HelpWire says remote session data is protected with TLS and AES-256 encryption, and portal accounts can use OTP-based two-factor authentication. The Free plan costs nothing and lists one active operator, five unattended devices, unlimited on-demand sessions, and one remote session at a time. The service is in early access, with all features unlocked currently and paid plans expected to launch in Q3–Q4 2026.

Who it suits

HelpWire is designed for IT departments, managed service providers, and help desk teams that support workstations. It may suit teams that need both consent-based on-demand sessions and unattended access.

What it does well

Supports Windows, Linux, and macOS workstations
Clients can join on-demand sessions without accounts
Includes file transfer and multi-monitor support
Free tier includes five unattended devices

What to know first

Free tier allows one active operator
Only one remote session at a time on Free
Linux login-screen access is unavailable on Wayland
Paid plans are not yet launched

Limits

The Free tier lists one active operator, five unattended devices and one remote session at a time. HelpWire says excessive usage may be automatically limited. During early access, all features are unlocked; paid plans are expected to launch in Q3–Q4 2026.

Plans

Plan	Billed and limits	Price
Free	1 active operator · 5 unattended devices · Unlimited* on-demand sessions · 1 remote session at a time · No nag screens · No session cutoffs	Free
Solo	1 active operator · 50 unattended devices · Unlimited on-demand sessions · Multiple remote sessions at a time · Coming soon; all plans fully unlocked during early access	$100 a month
Team	4 active operators · 250 unattended devices · Unlimited on-demand sessions · Multiple remote sessions at a time · Operator permissions · Coming soon; all plans fully unlocked during early access	$300 a month
Business	10 active operators · 800 unattended devices · Unlimited on-demand sessions · Multiple remote sessions at a time · Operator permissions · Coming soon; all plans fully unlocked during early access	$700 a month
Custom Solutions	Custom quoted plans above Business · For organizations needing 11+ operators or 1,000+ unattended devices	On request

As helpwire.app lists them, read 3 Oct 2026. The maker's own page has the final word.

Getting started

Visit the HelpWire website.
Use Quick Connect for an on-demand session without an account, or use the operator app.
Connect to a Windows, Linux or macOS device.
For on-demand access, send the client a dedicated connection link and have them approve the session.

Verdict

HelpWire covers remote support and unattended access with a client portal and team permissions. Its free limits and early-access status matter for teams assessing capacity or planning for paid use.

Questions

Is HelpWire free?

Yes. Its Free plan is listed as free.

What does the Free plan include?

It lists one active operator, five unattended devices, unlimited on-demand sessions and one remote session at a time. Excessive usage may be automatically limited.

Which systems can HelpWire connect to?

The operator app connects to Windows, Linux and macOS devices. On Linux, Wayland and X11 are supported, though login screen access is unavailable on Wayland.

Can clients join without an account?

Yes. Quick Connect supports on-demand sessions without an account and is available for Windows, macOS and Linux. Clients must approve on-demand access and can revoke it.

Are paid plans available?

HelpWire says all features are currently unlocked during early access, and paid plans are expected to launch in Q3–Q4 2026. Solo is listed at $100 a month, Team at $300 a month and Business at $700 a month; each is marked as coming soon.

Who makes HelpWire?

HelpWire is made by HelpWire, founded in 2023 and headquartered in Reston, Virginia, USA.

Facts from HelpWire's own pages

Client management: The web portal provides a client directory, profiles and notes, client groups, and a chronological session timeline. · helpwire.app, 3 Oct 2026
Connectivity: HelpWire uses direct peer-to-peer connections by default and falls back to relay servers when a direct connection is not possible. · helpwire.app, 3 Oct 2026
Consent and trust: Clients must approve on-demand access, can revoke access, and HelpWire says its applications are DigiCert-signed. · helpwire.app, 3 Oct 2026
Founded: 2023 · helpwire.app, 28 Sept 2026
Free plan: Yes · helpwire.app, 22 Sept 2026
Free plan limit: The Free tier lists one active operator, five unattended devices, and one remote session at a time; the site says excessive usage may be automatically limited. · helpwire.app, 3 Oct 2026
Headquarters: Reston, Virginia, USA · helpwire.app, 28 Sept 2026
Intended users: HelpWire says it is designed for IT departments, managed service providers, and help desk teams. · helpwire.app, 3 Oct 2026
Maker: HelpWire is a standalone division of Electronic Team, Inc., introduced in 2023; the company says its journey began in 2001. · helpwire.app, 3 Oct 2026
No-account option: HelpWire Quick Connect supports on-demand sessions without an account and is available for Windows, macOS, and Linux. · helpwire.app, 3 Oct 2026
Platform support: The operator app connects to Windows, Linux, and macOS devices; Linux support includes Wayland and X11, though login screen access is unavailable on Wayland. · helpwire.app, 3 Oct 2026
Pricing status: HelpWire describes itself as being in early access, with all features currently unlocked and paid plans expected to launch in Q3–Q4 2026. · helpwire.app, 3 Oct 2026
Product: HelpWire provides on-demand remote support and unattended remote access for workstations. · helpwire.app, 3 Oct 2026
Remote control: During sessions, operators can control the remote keyboard, mouse, and clipboard, transfer files, and work with multiple monitors. · helpwire.app, 3 Oct 2026
Security: HelpWire says remote session data is protected with TLS and AES-256 encryption, and web portal accounts can use OTP-based two-factor authentication. · helpwire.app, 3 Oct 2026
Session setup: Operators can send a dedicated connection link so clients can join without creating an account or entering credentials. · helpwire.app, 3 Oct 2026
Supported platforms: desktop · helpwire.app, 22 Sept 2026
Team management: Operators can be invited to an organization and assigned global or group-specific permissions for client access. · helpwire.app, 3 Oct 2026