Hang

Hang is a restaurant guest platform built around loyalty, ordering, and customer profiles. It will suit restaurant brands that want to coordinate those functions across their POS and ordering channels. Its breadth is the draw; businesses need to request custom pricing before weighing the cost.

Overview

Guests can enroll in Hang through an app, at the register, or online, and activity from POS, app, web, and delivery can be brought into one profile. That gives restaurant teams a way to connect transactions with rewards across channels rather than running a separate loyalty experience for each one. Hang presents the platform as working with restaurant POS and ordering stacks.

Businesses can configure points, earn rates, tiers, benefits, and rewards, with program details syncing across the app, wallet pass, and register. Hang AI monitors redemptions and flags what drives return visits. This makes the product more ambitious than a basic points program, but operators seeking only a simple loyalty tool may not need its broader ordering and growth functions.

Key features

Loyalty and engagement

Alongside points, tiers, and rewards, Hang offers streaks, quests, challenges, puzzles, trivia, badges, mystery boxes, and branded minigames. Referrals, paid memberships, segment-triggered rewards, social media rewards, polls, and surveys add ways to shape campaigns. The variety suits brands that want to experiment with repeat-visit incentives; it also calls for a team prepared to manage more than one reward mechanic.

Ordering and payments

Order-ahead, menu modifiers, pickup scheduling, Uber Direct delivery, Stripe payments, scan and pay, gift cards, and stored value extend Hang beyond loyalty. A restaurant looking to join ordering and rewards in one guest experience may value that range. A business already satisfied with its ordering setup may find less reason to adopt the full platform.

Profiles, integrations, and security

Hang says it combines POS, app, web, and delivery activity into a guest profile using identity resolution and POS transaction ingestion. Its CDP page names integrations with POS systems, ordering providers, Shopify, Klaviyo, Braze, Iterable, OneSignal, Twilio, Resend, and Stripe. It also offers a partner API and webhooks, useful for brands fitting the platform into a wider data or marketing stack.

Hang states that it is audited annually for SOC 2 Type II and certified to ISO 27001, and that it complies with GDPR and CCPA. It says data is encrypted at rest with AES-256 and in transit with TLS 1.3, isolated by brand, and protected by role-based, multi-factor access that is reviewed and logged. Hang says customers own their data and it does not use customer data to train shared AI models. It states a 99.9% uptime service-level agreement with 24/7 monitoring, real-time health monitoring, and failover.

Pricing

Hang is paid, with custom pricing. The loyalty page invites businesses to request a demo or a free, no-commitment prototype branded for their business; that prototype is not a free software plan. Since no subscription price or plan structure is provided, teams should request a quote to assess whether the combined feature set fits their budget.

Platforms

Hang lists Android, iOS, web, and API support. It also offers branded native apps, a web app, and a progressive web app, giving restaurants several surfaces for guest access. Support and compliance documentation requests go to [email protected]; security concerns and vulnerability reports go to [email protected].

Who it's for

Hang is aimed at restaurant brands that want loyalty, ordering, guest profiles, and growth campaigns working together, particularly those looking to connect activity across existing POS and ordering channels. Its integration range and API may suit businesses coordinating a broader marketing stack. It is less compelling for operators who want only basic loyalty or who need a published subscription price to compare options before engaging a vendor.

Pros and cons

• Pros: Enrollment through app, register, or web connects with one guest profile, helping unify engagement across those channels.
• Pros: Configurable rewards and a wide selection of game-like mechanics give brands several ways to encourage return visits.
• Pros: Ordering, payments, gift cards, and stored value sit alongside loyalty, potentially reducing the need to coordinate separate guest-facing tools.
• Pros: Hang states concrete security controls, certifications, customer data ownership, and a 99.9% uptime SLA.
• Cons: Custom pricing requires a sales conversation before businesses can judge subscription cost.
• Cons: The breadth of loyalty and campaign mechanics is unnecessary for restaurants seeking only a straightforward points program.
• Cons: Combining ordering and loyalty is less useful to operators already content with their existing ordering setup.

Alternatives

For restaurants comparing categories as well as products, see Restaurant Marketing Software, Restaurant App Builder Software, Restaurant Loyalty Software, and Restaurant Gift Card Software.

• Sidedoor is worth considering when a free guest-list and queue product with reward points is a better fit; its free plan includes five free keys, and its Starter plan costs £99 a month.
• Clover Online Ordering may suit businesses focused on takeout, curbside pickup, or dine-in ordering without setup or subscription fees; delivery fees may apply.
• Reelo offers a Forever Free plan with SMS and email campaigns plus customer and business insights, so it may suit teams seeking a free starting point for those functions.
• Como is another paid option for restaurants comparing platforms across Android, API, iOS, and web.
• Fleksa Marketing Automation may fit businesses seeking stated monthly tiers, including Essentials at €99 a month for a customizable branded website, online ordering, and loyalty and retention programs.
• Forge is another restaurant platform for brands willing to book a demo for pricing.
• PAR Engagement is another paid option for restaurants comparing engagement platforms.
• Spendgo is another paid option with custom pricing by demo request.

Verdict

Choose Hang if your restaurant brand wants loyalty, ordering, and guest profiles in a coordinated platform, with campaign variety and stated security commitments. Look elsewhere if you need a simple loyalty product or upfront subscription pricing: Hang's custom quote makes cost comparison a required first step.