Freedom251 › Coworking Space Management Software
Hamlet
What Hamlet is
Hamlet is a flexible-space management platform for operators, landlords and developers. It brings together billing, bookings, member services and reporting for coworking and flexible offices, shared kitchens, health spaces, coliving, co-warehousing, storage and parking. Members and guests can reserve rooms, desks and other resources using live availability, and guests can book and pay without an account. Billing handles recurring charges, payment collection, receipts, failed-payment retries and overdue reminders, with Xero sync. A member portal and iOS and Android apps provide bookings, invoices, check-in, community features, direct messages and push notifications. Reporting covers utilisation, revenue and debtors for individual sites and portfolios, with scheduled email reports and CSV export. The listed integrations include Xero, Stripe, Worldpay, Google Calendar, SendGrid, Slack, Jotform and Gravity Forms. Plans are priced by location and include unlimited members, subject to fair use at unusually large single sites. Every plan includes self-led setup, a free simple migration and support. Hamlet was founded in 2018 and is headquartered in Australia. Its stated availability target is 99.5% monthly; Enterprise plans can include contractual SLAs.
Who it suits
Hamlet suits operators managing flexible work, living, storage or other shared spaces who need bookings, member services, billing and reporting in one platform. Its location-based plans and portfolio reporting can serve landlords and developers overseeing one or more sites.
What it does well
- Guests can book and pay without an account.
- Automates recurring billing, failed-payment retries and overdue reminders.
- Member tools are available through web, iOS and Android.
- Reports cover site and portfolio performance, with CSV export.
- Every plan includes support and a free simple migration.
- Customer data is encrypted in transit and at rest.
What to know first
- There is no free plan; a free trial is available.
- Base costs A$350 per month, excluding GST.
- Hamlet does not currently hold SOC 2 or ISO 27001 certification.
- There is no 24/7 security operations centre.
Limits
The free trial is available, but the listed paid plans start at A$350 per month, excluding GST. Base covers one location; Plus covers two and charges A$250 per month for each additional site. Plans include unlimited members, subject to fair use for unusually large single-site operations.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Hamlet Launch | optional onboarding; included with Enterprise · data migration · configuration · integration setup · training · go-live support | $1,450, paid once |
| Hamlet Base | monthly; annual billing saves up to 10% · 1 location · unlimited members · all features included | $250 a month |
| Hamlet Plus | monthly; annual billing saves up to 10% · 2 locations · unlimited members · additional locations priced per site | $425 a month |
| Hamlet Enterprise | quoted with customer · unlimited locations · unlimited members · custom integrations · compliance and vendor onboarding support | On request |
As hamletco.space lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Hamlet website.
- Start with the free trial.
- Choose a plan priced for your locations.
- Use the included self-led setup and free simple migration.
- Use the web platform, or the iOS or Android member app.
Verdict
Choose Hamlet if you manage flexible spaces and want bookings, billing, member tools and reporting organized around locations. Consider the plan cost and the stated security limits when deciding whether it fits your operation.
Questions
Is there a free plan?
No. Hamlet offers a free trial, and its listed plans are paid.
How much does Hamlet cost?
Hamlet Base is A$350 per month and Hamlet Plus is A$595 per month, billed monthly; prices exclude GST. Plus includes two locations, with additional sites at A$250 per month each. Enterprise is scoped and quoted.
Which platforms does Hamlet support?
The listed platforms are Android, iOS, web and API.
What integrations are included?
The pricing page lists Xero, Stripe, Worldpay, Google Calendar, SendGrid, Slack, Jotform and Gravity Forms.
What support and onboarding are included?
Every plan includes support, self-led setup and a free simple migration. Optional Hamlet Launch onboarding starts at A$2,000 for Base and A$3,500 for Plus.
What security certifications does Hamlet hold?
Hamlet states it does not currently hold SOC 2 attestation or ISO 27001 certification and does not operate a 24/7 SOC.
Facts from Hamlet's own pages
- API
- An open API is included on every plan, with API documentation supplied on request. · hamletco.space, 15 Oct 2026
- Automation
- Invoicing, collection, receipts, failed-payment retries, overdue reminders, booking confirmations and check-in can run automatically. · hamletco.space, 15 Oct 2026
- Availability
- The stated availability target is 99.5% measured monthly; contractual SLAs are available on Enterprise plans. · hamletco.space, 7 Oct 2026
- Billing
- It supports recurring memberships, day passes, virtual offices and one-off charges with card or direct-debit collection, receipts, retries and overdue reminders. · hamletco.space, 15 Oct 2026
- Bookings
- Operators can book rooms, desks and other resources by hour, day or month with member and guest rates, credits, add-ons and recurring bookings. · hamletco.space, 15 Oct 2026
- Company headquarters
- LinkedIn lists headquarters in Pyrmont, New South Wales, Australia. · linkedin.com, 15 Oct 2026
- Company size
- LinkedIn lists Hamlet Co as privately held with 2–10 employees. · linkedin.com, 15 Oct 2026
- Compliance limitation
- Hamlet says it does not currently hold SOC 2 attestation or ISO 27001 certification and does not operate a 24/7 SOC. · hamletco.space, 15 Oct 2026
- Conversations
- A shared inbox combines enquiries and support, while the leads pipeline stores sources, email threads, reminders and notes. · hamletco.space, 15 Oct 2026
- Custom work
- Hamlet offers quoted custom integrations, automations, reports and portal changes built by its team. · hamletco.space, 15 Oct 2026
- Documentation
- The help site provides interactive guides for essentials, billing, invoices, advanced invoicing, member lifecycle, bookings, settings and the member portal. · hamletco.space, 15 Oct 2026
- Founded
- LinkedIn lists Hamlet Co as founded in 2018. · linkedin.com, 15 Oct 2026
- Guest bookings
- Its public shop lets guests book and pay for rooms or passes without creating an account. · hamletco.space, 15 Oct 2026
- Headquarters
- Australia · hamletco.space, 28 Sept 2026
- Independent feature view
- GetApp lists space reservation and room booking at 5.0/5 from 2 reviews, while usage tracking/analytics is 4.0/5 from 2 reviews. · getapp.com, 15 Oct 2026
- Independent price listing
- Coworking Tech Week lists Hamlet as starting at $295 per month. · coworkingtechweek.com, 15 Oct 2026
- Integration limits
- UniFi Access, Wi-Fi and printing are listed as in build rather than live integrations. · hamletco.space, 15 Oct 2026
- Integrations
- Live integrations include Xero, Stripe, Worldpay, Google Calendar, SendGrid, Slack, Jotform, Gravity Forms and Salto access control. · hamletco.space, 15 Oct 2026
- Legal entity
- The Australian ABN register lists Vicinia Pty Ltd as active and trading under the business name Hamlet Co from 18 May 2022. · abr.business.gov.au, 15 Oct 2026
- Licence
- The terms retain Hamlet’s intellectual property and grant customers only a limited subscription right to use the platform, indicating proprietary software rather than open-source licensing. · hamletco.space, 15 Oct 2026
- Limit: analytics usability
- A Capterra reviewer said the admin analytics area was less straightforward and required more learning than the rest of the product. · capterra.com, 15 Oct 2026
- Limit: bugs and fixes
- G2 reviewers report glitches after updates, notifications problems and some fixes taking a long time. · g2.com, 15 Oct 2026
- Limit: member notes
- A Capterra reviewer requested notes on member profiles and direct email from profiles so communications remain visible to staff. · capterra.com, 15 Oct 2026
- Limit: reporting
- G2 reviewers repeatedly say reporting is complex, lacks detail or needs better ad-hoc customisation. · g2.com, 15 Oct 2026