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Fork Time Guest Records
What Fork Time Guest Records is
Fork Time Guest Records is part of Fork Time, an AI front-of-house and restaurant reservation system. It answers phone, email, SMS, WhatsApp, and web-chat conversations in one inbox, linking them to a shared guest record. Each record can contain contact details, visit history, dietary needs, allergies, occasions, seating preferences, and team notes. Guest Records is included with every plan. Fork Time uses its own live booking book for reservations, deposits, waitlists, walk-ins, and guest records, so another reservation platform is not required. The system ranks three seating options for a walk-in and prepares text offers to refill cancellations. Phone ordering connects with CloudWaitress, PushPOS, and Square POS. Stripe handles card holds and deposits, while Fork Time says it does not hold guest money. Plans start at $99 a month, billed month to month, and a 14-day trial is listed.
Who it suits
This suits restaurants that want unified guest conversations, reservation handling, and guest history. It is aimed at teams using web-based tools without additional hardware.
What it does well
- One inbox covers phone, email, SMS, WhatsApp, and web chat
- Guest records include visit history and preferences
- Built-in reservations, deposits, waitlists, and walk-ins
- Phone ordering integrates with three POS systems
- Setup takes roughly 30 minutes
What to know first
- No free plan is available
- Reservations plan has no AI phone answering
- Does not provide diner discovery or gift cards
- Call recordings are deleted after 30 days
Limits
Reservations costs $99 a month and includes 400 booking-confirmation SMS messages per month, with no AI phone answering. AI Front of House adds AI voice handling; AI Front of House + Orders adds phone ordering through CloudWaitress, PushPOS or Square POS.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| AI Front of House | month to month · everything in Reservations · AI voice answers, books, changes and cancels · unlimited standard restaurant calls · unlimited standard SMS and WhatsApp · concurrent calls · approved menu and restaurant knowledge · compatible AI assistant bookings | $199 a month |
| AI Front of House + Orders | month to month · everything in AI Front of House · phone ordering through CloudWaitress, PushPOS or Square · unlimited standard restaurant calls and messages · no per-cover or per-booking fees · priority support | $299 a month |
| Reservations | month to month · online reservations · one live booking book · 400 booking-confirmation SMS/month · Walk-In Assist · live waitlist · Smart Deposits · Cancellation Recovery · guest profiles · RSVPs · no AI phone answering | $99 a month |
As forktime.ai lists them, read 1 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://forktime.ai/.
- Choose a month-to-month plan; a 14-day trial is listed.
- Set up the service, which Fork Time says takes roughly 30 minutes and requires no hardware.
- Use the live booking book and guest records to manage reservations and guest details.
- Connect phone ordering on AI Front of House + Orders with CloudWaitress, PushPOS or Square POS, if needed.
Verdict
Fork Time Guest Records centralizes restaurant conversations and detailed guest information alongside reservations. The 99.00 USD monthly starting plan covers core booking tools, while AI answering and ordering require higher plans.
Questions
Is Fork Time Guest Records sold separately?
Guest Records is included on every Fork Time plan.
How much does Fork Time cost?
Reservations costs $99 a month, AI Front of House costs $199 a month, and AI Front of House + Orders costs $299 a month. All are billed month to month.
Is there a free plan or trial?
There is no free plan. Fork Time lists a 14-day trial.
Which channels does Fork Time handle?
It answers phone, email, SMS, WhatsApp and web chat, with conversations in one inbox connected to guest records.
Which ordering services does it integrate with?
Phone ordering on AI Front of House + Orders integrates with CloudWaitress, PushPOS and Square POS.
Does Fork Time require another reservation platform or hardware?
Fork Time is its own reservation system, so its reservations, deposits, waitlists, walk-in tools and guest records work without another platform. Setup requires no hardware.
Facts from Fork Time Guest Records's own pages
- Data use
- Fork Time says it does not sell personal information or use Restaurant Data to train generalised AI models. · forktime.ai, 1 Oct 2026
- Guest channels
- It answers phone, email, SMS, WhatsApp and web chat, with conversations landing in one inbox against the same guest record. · forktime.ai, 1 Oct 2026
- Guest Records
- Guest Records stores contact details, visit history, dietary needs, allergies, occasions, seating preferences and team notes in one record per guest. · forktime.ai, 1 Oct 2026
- Headquarters
- Brisbane, Queensland, Australia · forktime.ai, 28 Sept 2026
- Included database
- Guest Records is included on every Fork Time plan. · forktime.ai, 1 Oct 2026
- Ordering integrations
- Phone ordering integrates with CloudWaitress, PushPOS and Square POS. · forktime.ai, 1 Oct 2026
- Payments
- Card holds and deposits run through Stripe, and Fork Time says it does not take custody of guest money. · forktime.ai, 1 Oct 2026
- Product limits
- Fork Time says it does not provide diner discovery, gift cards, ticketed events or marketing automation. · forktime.ai, 1 Oct 2026
- Reservation system
- Fork Time is its own reservation system, so reservations, deposits, waitlists, walk-in tools and guest records work without connecting another platform. · forktime.ai, 1 Oct 2026
- Retention and breach notice
- Call recordings are deleted 30 days after the call, and confirmed breaches affecting restaurant data are reported within 72 hours of confirmation. · forktime.ai, 1 Oct 2026
- Setup and hardware
- Fork Time says setup takes roughly 30 minutes and requires no hardware. · forktime.ai, 1 Oct 2026
- Support
- Fork Time lists [email protected] as its contact address. · forktime.ai, 1 Oct 2026
- Walk-ins and cancellations
- The product ranks three ways to seat a walk-in and prepares text offers to refill cancellations. · forktime.ai, 1 Oct 2026
- What it does
- Fork Time is an AI front of house and restaurant reservation system that answers guest calls and messages and handles reservations in the same live booking book. · forktime.ai, 1 Oct 2026
Where Fork Time Guest Records stands on Freedom251
- Restaurant CRM Software#10 of 27