FaxTerra

Overview

FaxTerra is an online fax service for people and teams who want browser or mobile access, a virtual number and flexible ways to pay. Its free monthly allowance and permanent one-time credits suit occasional senders; the central caveat is that page limits can interrupt sending and make excess incoming faxes inaccessible.

It supports international faxing and offers paid HIPAA compliance, while shared access lets teams use one number and inbox without per-user fees. The range of credit packs, subscriptions and a 90-day number option is useful, but the right choice depends on whether you need recurring capacity or just a finite batch of pages.

For more services in this category, see Online Fax Services.

Key features

Faxing, files and delivery

FaxTerra supports inbound and outbound faxing, including international sending, through a virtual fax number. It accepts PDF, JPG, PNG, HEIC, TIFF, GIF, BMP and WebP files. Email delivery confirmations and status checks help users track whether a fax went through, but they do not remove the need to monitor page balances: sending stops when pages run out, and incoming pages beyond the allowance cannot be accessed until a refill or upgrade.

Credits and free access

The free tier gives 10 pages each month for sending to US and Canadian numbers. It requires no credit card and carries no ads, watermarks or branding; it also does not turn into a paid bill. One-time credit packs provide a better fit for sporadic use because purchased pages never expire.

Teams, retention and compliance

Teams can share a fax number, inbox, sent history and monthly page allowance, with unlimited invitees and no per-user fee. This keeps collaboration costs predictable, though everyone draws from the same page pool. Business and Pro retain received faxes for one year and let users choose sent-document retention. Paid plans can add HIPAA compliance with a signed BAA, PHI-free notifications and a six-year audit log; FaxTerra also advertises 256-bit encryption, with per-document encryption included in the HIPAA add-on.

Pricing

FaxTerra has a free tier, one-time purchases and monthly or annual subscriptions. The cheaper credit packs buy a fixed number of sending pages rather than ongoing monthly capacity; the monthly plans include a number and recurring page allowance. Check the distinction before buying, since running out of pages stops sending and can block access to additional incoming faxes.

• Free: free, billed $0 forever, for 10 pages monthly to US and Canadian numbers. It is a sensible way to try occasional domestic sending without a payment method, but it does not cover international destinations.
• Lite, Standard and Plus Credit Packs: $1.99, paid once for 10 sending pages, $4.99, paid once for 30, or $9.99, paid once for 100. These pages never expire, making the packs practical for irregular use; they do not provide a recurring monthly allowance.
• Lite, Standard and Plus credits: $1.99 a month for 10 pages, $4.99 a month for 30, or $9.99 a month for 100, each billed as a one-time purchase. These are also finite credits, not monthly subscriptions.
• One-Time Fax Number: $14.99, paid once for one number for 90 days with 50 pages. Nothing renews, which suits a short-term need for a number, but the service ends after that period.
• Starter: $4.99 a month, billed monthly, with 50 pages per month and one fax number. It matches regular, light use; its allowance is less than Business offers.
• Starter Annual: $49.99 a year, billed annually at $49.99, with 50 pages monthly and one fax number. It keeps the same monthly allowance as Starter but requires an annual commitment.
• Business: $9.99 a month, billed monthly, with 200 pages monthly, one number and one-year inbox retention for received faxes. It is the more suitable subscription for teams or users who need that retention period.
• Pro: $29.99 a month, billed monthly, with 1,000 pages monthly and one fax number. It is for substantially heavier recurring volume; received-fax retention is one year.

Additional fax numbers cost $3.99 monthly each or $39.99 annually each. Downgrades create an invoice credit rather than a refund, so a change in plan does not return money directly.

Platforms

FaxTerra runs in a web browser and has iPhone and Android apps. That gives mobile users an app option alongside browser access, while no desktop application is needed to use the web service.

Who it's for

FaxTerra is a strong fit for occasional senders who value credits that do not expire, small teams that want shared fax access without per-user charges, and organizations willing to pay for HIPAA features. It is less suitable for users who cannot tolerate an exhausted allowance blocking incoming faxes, or who need a monthly plan with more than one included fax number.

Pros and cons

• Pro: One-time credit pages never expire, so infrequent users need not spend them within a billing month.
• Pro: Unlimited team invitees share a number and inbox without per-user fees.
• Pro: The free tier has no credit-card requirement and does not convert into a bill.
• Pro: Paid HIPAA compliance includes a signed BAA, PHI-free notifications and a six-year audit log.
• Con: Sending stops at the allowance, and additional incoming faxes remain inaccessible until refill or upgrade.
• Con: The free allowance only covers sending to US and Canadian numbers.
• Con: Monthly subscriptions include one number; each additional number adds a separate charge.
• Con: Downgrades yield invoice credit rather than a refund.

Alternatives

Dropbox Fax (formerly HelloFax) is worth considering if a web-only service with five free outbound pages and the possibility of earning up to 20 more is enough; inbound faxing requires a paid account.

FAX.PLUS is an option for readers who want Android, iOS and web access and a 30-day free period on paid plans, though its free plan is 10 pages total rather than a monthly allowance.

Browserfax may suit a web-only user who prefers a 20-page free allotment that does not expire.

FaxBurner is another free option, with a disposable number, 25 inbound pages per month and five outbound pages total.

GotFreeFax offers a web-based free option capped at three pages per fax and two faxes per day.

ETHERFAX is an alternative.

OVHcloud Fax is an alternative.

TELUS Cloud Fax is an alternative.

Verdict

Choose FaxTerra if you want web and mobile faxing with no-expiry credit packs, shared team access or a paid HIPAA option. Its most important drawback is the hard page limit: sending halts at exhaustion, and excess incoming faxes stay inaccessible until you refill or upgrade. If that interruption risk is unacceptable, or you need a different free-plan structure, compare alternatives before committing.