Freedom251 › Business Text Messaging Software
Esendex
What Esendex is
Esendex provides business messaging through a web workspace and APIs. SMS, WhatsApp, RCS, and email can be managed together for marketing campaigns, customer service, delivery notifications, appointment reminders, and internal updates. Analytics and real-time insights show delivery and engagement. Its multichannel API covers the same four channels, with documentation and integration support. Integration guides are available for Zendesk, Goldmine, and Outlook SMS, and listed partners include I am Property, Journey Hospitality, Spotler, and Point of Rental Software. Starter costs £54 a month, billed pay monthly from, for 500 messages; Growth costs £143 a month for 2,500 messages; Enterprise costs £468 a month for 10,000 messages. Each plan lists SMS, a virtual mobile number, local support, web access, sender ID, and API access. A free trial is offered, but there is no free plan. Phone, email, and chat support are free and unlimited. Esendex was founded in 2001 and is headquartered in Nottingham, United Kingdom.
Who it suits
Esendex suits organizations in sectors such as retail, logistics, healthcare, financial services, local government, and utilities that need multichannel customer messaging. It also fits teams wanting APIs, workflow automation, scheduled messages, and integration guides.
What it does well
- Combines SMS, WhatsApp, RCS, and email
- Provides delivery and engagement analytics
- Includes API documentation and integration support
- Free unlimited phone, email, and chat support
- Offers scheduled messages and workflow automation
What to know first
- No free plan
- Starter plan lists 500 messages monthly
- Plans begin at £54 a month
- Visible message history defaults to 180 days
Limits
Starter is £54 a month and includes 500 messages. Visible message history is retained for 180 days by default, with configuration from 0 to 730 days subject to regional requirements.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Growth | Pay monthly from · 2,500 messages · SMS · virtual mobile number · local support · web platform · sender ID · API access | £143 a month |
| Enterprise | Pay monthly from · 10,000 messages · SMS · virtual mobile number · local support · web platform · sender ID · API access | £468 a month |
| Starter | Pay monthly from · 500 messages · SMS · virtual mobile number · local support · web platform · sender ID · API access | £54 a month |
As esendex.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Esendex website
- Choose Starter, Growth or Enterprise pricing
- Use the web platform or connect through the multichannel API
- Review the API documentation and integration support
- Connect listed integrations such as Zendesk, Goldmine or Outlook SMS
- Configure message workflows, scheduled messages and retention settings
Verdict
Esendex offers a broad channel mix with APIs, analytics, automation, and scheduled messaging. Its tiered paid plans make message volume a central choice, while a free trial allows evaluation before subscribing.
Questions
What does Esendex cost?
Starter is £54 a month billed pay monthly from for 500 messages. Growth is £143 a month for 2,500 messages, and Enterprise is £468 a month for 10,000 messages.
Is there a free plan or trial?
Esendex has no free plan. A free trial is available.
Which channels does Esendex support?
The workspace and multichannel API support SMS, WhatsApp, RCS and email.
Can Esendex integrate with other software?
Integration guides cover Zendesk, Goldmine and Outlook SMS. Listed partners include I am Property, Journey Hospitality, Spotler and Point of Rental Software.
What support is included?
Phone, email and chat support are described as free and unlimited.
How long is message history retained?
Visible message history is retained for 180 days by default. Retention can be configured from 0 to 730 days, subject to regional requirements.
Facts from Esendex's own pages
- API
- The multichannel API supports SMS, WhatsApp, RCS and email, with documentation and integration support. · esendex.co.uk, 4 Oct 2026
- Channels
- The platform brings SMS, WhatsApp, RCS and email together in one workspace. · esendex.co.uk, 4 Oct 2026
- Data protection
- The security statement says personal data is encrypted at rest and in transit using TLS 1.2 or above. · enhancedsupport.esendex.co.uk, 4 Oct 2026
- Data retention
- Visible message history is retained for 180 days by default and can be configured from 0 to 730 days, subject to regional requirements. · enhancedsupport.esendex.co.uk, 4 Oct 2026
- Founded
- 2001 · esendex.com, 28 Sept 2026
- Free trial
- The site advertises a no-commitment 7-day free trial. · esendex.co.uk, 4 Oct 2026
- Headquarters
- Nottingham, United Kingdom · esendex.com, 28 Sept 2026
- Integration partners
- The integration partners page lists providers including I am Property, Journey Hospitality, Spotler and Point of Rental Software. · esendex.co.uk, 4 Oct 2026
- Integrations
- Listed software integration guides cover Zendesk, Goldmine and Outlook SMS integrations. · esendex.co.uk, 4 Oct 2026
- Messaging tools
- The platform includes analytics and real-time insights to track delivery, measure engagement and optimise performance. · esendex.co.uk, 4 Oct 2026
- Product
- Esendex offers a messaging platform and APIs for business customer communications. · esendex.co.uk, 4 Oct 2026
- Security
- Esendex says it is ISO 27001 certified and supports GDPR compliance; its UK Connect platform is also certified to Cyber Essentials and NHS DSPT. · enhancedsupport.esendex.co.uk, 4 Oct 2026
- Service level
- The security statement specifies a 99.90% availability service level agreement and a response to priority 1 incidents within 60 minutes of contact. · enhancedsupport.esendex.co.uk, 4 Oct 2026
- Support
- The pricing page says phone, email and chat support is free and unlimited. · esendex.co.uk, 4 Oct 2026
- Target customers
- Esendex says it serves sectors including retail, transport and logistics, healthcare, financial services, local government and utilities. · esendex.co.uk, 4 Oct 2026
- Use cases
- Esendex describes uses including marketing campaigns, customer service, delivery notifications, appointment reminders and internal updates. · esendex.co.uk, 4 Oct 2026
Where Esendex stands on Freedom251
- Business Text Messaging Software#10 of 30
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