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Egencia
What Egencia is
Egencia by Amex GBT brings business travel bookings and related expense tasks into one platform for companies. It handles air, rail, car, and hotel bookings, and puts options that meet a company’s travel policy first while flagging other choices for manager approval. Expense tools include real-time feeds to expense platforms and connections to existing corporate cards for reconciliation. Teams can use its open APIs to connect other systems and automate travel processes. Traveler safety features include alerts, tracking, dashboards, and integrations with risk providers. The mobile app supports bookings, approvals, analytics, itineraries, and trip changes. Global support is available 24/7 through chat, phone, and in-app messaging, with self-service tools also available. Egencia serves companies from startups and mid-sized businesses to global enterprises. It is available on the web, Android, iOS, and through APIs. Pricing is customizable and available on request; fees depend on booking choices.
Who it suits
Egencia suits companies, from startups to global enterprises, that need business travel bookings alongside expense management. It may fit teams that need travel policy controls, card reconciliation, traveler safety tools, or connections to other systems.
What it does well
- Books air, rail, car, and hotel travel.
- Flags out-of-policy choices for manager approval.
- Connects corporate cards for reconciliation.
- Offers global 24/7 support.
- Mobile app supports itinerary access and trip changes.
What to know first
- Pricing is available only on request.
- Fees depend on booking choices.
Limits
The Egencia plan has customizable pricing, with fees depending on booking choices. The price is available on request.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Egencia | Customizable pricing · fees depend on booking choices | On request |
| Egencia travel-management platform | Pricing available upon request · Corporate travel booking · policy and approval controls · expense connectivity | On request |
As egencia.com lists them, read 7 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://www.egencia.com/en.
- Request pricing for the customizable plan.
- Use the web, Android, or iOS app, or connect systems through the API.
Verdict
Egencia combines business travel booking with expense features, policy controls, and traveler safety tools. Companies considering it will need to request pricing to learn their cost.
Questions
How much does Egencia cost?
Egencia uses customizable pricing, with fees depending on booking choices. Businesses can request pricing.
Which platforms support Egencia?
Egencia is available on web, Android, and iOS, and offers an API platform.
What travel can businesses book with Egencia?
The platform supports business bookings for air, rail, car, and hotels.
Does Egencia include expense management?
Yes. It supports real-time feeds to expense platforms, corporate card reconciliation, receipt capture, and reimbursement workflows.
What policy controls does Egencia offer?
It surfaces in-policy options first and flags out-of-policy choices for manager approval.
Who makes Egencia?
Egencia is provided by Egencia by Amex GBT. Its company history says it was founded in 2002.
Facts from Egencia's own pages
- Acquisition valuation
- Amex GBT investor materials valued the Egencia transaction at $750 million and said it closed in November 2021. · s201.q4cdn.com, 15 Oct 2026
- AI capabilities
- Egencia describes proactive AI, conversational booking and automated reconciliation with Concur Expense. · amexglobalbusinesstravel.com, 15 Oct 2026
- Air, hotel and rail inventory
- The platform offers nearly 500,000 hotels, more than 475 airlines, and rail options through its marketplace. · egencia.com, 15 Oct 2026
- Analytics
- Analytics Studio provides dashboards and drill-down reporting for compliance, savings and travel-policy trends. · egencia.com, 15 Oct 2026
- API documentation depth
- Egencia describes starter guides, technical documentation, sample code and one-to-one implementation support in its developer center. · egencia.com, 15 Oct 2026
- APIs
- Egencia offers an open API platform for connecting third-party systems and automating travel processes. · amexglobalbusinesstravel.com, 7 Oct 2026
- API scope
- The published API collection uses OAuth 2.0 and includes token generation and booking-approval endpoints. · postman.com, 15 Oct 2026
- Company headquarters and size
- LinkedIn lists Egencia by Amex GBT in New York, with 1,001–5,000 employees. · pe.linkedin.com, 15 Oct 2026
- Company ownership
- American Express Global Business Travel completed its acquisition of Egencia from Expedia Group on November 2, 2021; Expedia became a GBT shareholder. · ir.expediagroup.com, 15 Oct 2026
- Duty of care
- Traveler Tracker locates travelers, while incident alerts and geographic risk indicators support disruption response. · egencia.com, 15 Oct 2026
- Expense connection
- Booking data can flow automatically into expense systems, and Egencia Open Sync links personal cards to reimbursement reporting. · egencia.com, 15 Oct 2026
- Expense integration
- Egencia integrates with expense platforms through real-time data feeds and supports connecting existing corporate cards for reconciliation. · amexglobalbusinesstravel.com, 7 Oct 2026
- Founded
- Built In lists Egencia as founded in 2002 and headquartered in Bellevue, Washington. · builtinseattle.com, 15 Oct 2026
- Integrations
- Egencia advertises more than 50 partner integrations and synchronization with preferred expense providers. · amexglobalbusinesstravel.com, 15 Oct 2026
- Intended customers
- Egencia is for digitally forward companies ranging from startups and mid-sized businesses to global enterprises. · amexglobalbusinesstravel.com, 7 Oct 2026
- Licence
- The reviewed pages do not publish an open-source licence or self-hosting option; Egencia is presented as a hosted commercial service. · amexglobalbusinesstravel.com, 15 Oct 2026
- Limit: booking flexibility
- Gartner reviewers cite limited supplier choice, while TrustRadius includes complaints about inability to book some connecting flights. · gartner.com, 15 Oct 2026
- Limit: customer service
- Capterra reviews report cumbersome or disengaged support during delays, cancellations and group-booking requests. · capterra.com, 15 Oct 2026
- Limit: mobile and hotel coverage
- App reviewers report conflicting flight alerts and say some desirable hotels are missing or priced no better than direct booking. · apps.apple.com, 15 Oct 2026
- Limit: reliability
- Reviewers report slow searches, crashes and booking errors, including cases where bookings were not visible after approval. · trustradius.com, 15 Oct 2026
- Mobile app
- The Egencia app supports bookings, approvals, analytics, itinerary access, and trip changes. · egencia.com, 7 Oct 2026
- Mobile data security
- Google Play reports that the app encrypts data in transit and allows users to request deletion. · play.google.com, 15 Oct 2026
- Mobile roles
- The mobile app supports traveler booking, arranger changes, two-tap approvals and traveler-manager tracking. · play.google.com, 15 Oct 2026
- Policy controls
- Travel policies and approval workflows guide travelers toward compliant choices and can be changed centrally. · egencia.com, 15 Oct 2026