eGain Virtual Assistant
What eGain Virtual Assistant is
eGain Virtual Assistant is conversational software for customer-service, engagement, sales, and service conversations. It creates AI bots using natural-language understanding, machine learning, and reasoning to identify intent, guide people toward outcomes, and learn. Answers can come from a knowledge base, and conversations can move to human agents. The product supports Android, iOS, web, and API platforms with multichannel deployment. eGain lists web self-service, mobile, messaging, chat, social, click-to-call, cobrowsing, email, and phone capabilities. Conversation Hub connects Apple Messages for Business, Facebook Messenger, SMS, X Direct Messages, and WhatsApp, with escalation to live agents. Integrations cover CRM, eCommerce, content-management, and call-center infrastructure. eGain offers a no-cost 30-day guided pilot with its implementation team and describes a chatbot production pilot running in seven days. Paid pricing includes $0.50 per resolution and 25 USD per user per month.
Who it suits
eGain Virtual Assistant suits large enterprises and government organizations automating customer self-service or contact-center conversations. It fits teams needing multichannel messaging, knowledge-based answers, and human escalation.
What it does well
- AI bot generation with intent understanding
- Knowledge-base answers and human handoff
- Multichannel platform and messaging support
- Integrates with enterprise systems
- No-cost 30-day guided pilot
What to know first
- No free plan
- Paid usage includes per-resolution pricing
- Optional compliance add-ons may apply
- Pilot value timing is described, not guaranteed
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| AI Agent | AI-powered customer resolutions grounded in trusted knowledge | On request |
| Innovation in 30 Days guided pilot | No-cost 30-day pilot · Pilot with eGain’s implementation team | Free |
| eGain AI Agent | per resolution · Pay per resolution; the pricing page also offers $25 per user per month | $0.50, paid once |
| eGain AI Agent | per user per month · Predictable monthly spend | $25 a month |
As egain.com lists them, read 21 Sept 2026. The maker's own page has the final word.
Verdict
eGain Virtual Assistant combines conversational AI, knowledge-based responses, multichannel delivery, and live-agent escalation. A guided pilot is free for 30 days, while ongoing use has paid per-resolution or per-user options.
Facts from eGain Virtual Assistant's own pages
- AI capabilities
- The virtual assistants use NLU, machine learning, and reasoning to understand intent, guide users toward outcomes, and learn. · egain.com, 12 Oct 2026
- AI bot generation
- Yes · egain.com, 21 Sept 2026
- Channels
- eGain’s customer engagement suite lists virtual assistant and self-service on web, plus mobile, messaging, chat, social, click-to-call, cobrowsing, email, and phone capabilities. · egain.com, 12 Oct 2026
- Data location
- The security policy says customer data is stored in the regions offered for the customer’s location, with U.S. customers’ data in U.S. regions and UK and EU customers’ data in EU regions. · hd.egain.com, 12 Oct 2026
- Deployment channels
- multichannel · egain.com, 21 Sept 2026
- Encryption
- The security policy states that customer data is encrypted at rest with FIPS 140-2 validated AES-256 and in transit over untrusted networks with TLS 1.2 or IPSEC. · hd.egain.com, 12 Oct 2026
- Enterprise integrations
- eGain says its solution integrates with CRM, eCommerce, content-management, and call-center infrastructure systems. · egain.com, 12 Oct 2026
- Founded
- 1997 · egain.com, 28 Sept 2026
- Free plan
- No · egain.com, 21 Sept 2026
- Headquarters
- Sunnyvale, California, United States · egain.com, 28 Sept 2026
- Headquarters and founding
- eGain’s 2026 annual report identifies Sunnyvale, California, as its headquarters and says it was incorporated in Delaware in September 1997. · sec.gov, 12 Oct 2026
- Human handoff
- Yes · egain.com, 21 Sept 2026
- Knowledge-base answers
- Yes · egain.com, 21 Sept 2026
- Messaging integrations
- eGain’s Conversation Hub supports Apple Messages for Business, Facebook Messenger, SMS, X Direct Messages, and WhatsApp, and can start conversations with a virtual assistant before live-agent escalation. · help.egain.com, 12 Oct 2026
- Pilot offer
- The virtual assistant page offers a free production pilot with a chatbot running in seven days and says eGain will demonstrate value by the end of four weeks. · egain.com, 12 Oct 2026
- Product positioning
- eGain describes AI Agent as conversational AI for automating customer service and identifies customer self-service and contact-center use cases. · egain.com, 12 Oct 2026
- Purpose
- eGain describes its virtual assistants as chatbots for customer service, engagement, sales, and service conversations. · egain.com, 12 Oct 2026
- Security audits
- eGain’s security policy specifies annual third-party assessment including SOC 2 Type II, with PCI-DSS Level 1, FedRAMP, and HIPAA available for applicable add-ons. · hd.egain.com, 12 Oct 2026
- Target users
- eGain says its solutions are used by large enterprises and government organizations across North America and Europe. · sec.gov, 12 Oct 2026
Where eGain Virtual Assistant stands on Freedom251
- Chatbot Builders#150 of 257