Freedom251 › Customer Relationship Management - Enterprise Software
efficy CRM
by efficy CRM
What efficy CRM is
efficy CRM combines sales, marketing, customer service, and management tools across web, Android, iOS, API, and self-hosted deployments. Sales features cover leads, opportunities, quotes, contracts, forecasts, and a visual pipeline, with email sync. Marketing supports email and SMS campaigns, automation, events, and dynamic segmentation. Customer service includes multichannel ticketing, SLAs, a customer portal, sentiment analysis, and satisfaction management. Efficy describes AI agents and workflows that operate inside the CRM using business and customer data. Native connectors, open APIs, web services, documented APIs, and webhooks connect email, ERP, marketing, telephony, and other systems. Hosting options include Europe, on-premise, public cloud, and private cloud. Security details include AES-256 encryption, TLS 1.3, configurable MFA, LDAP/AD/SSO integration, and access revocation. Plans are priced per user monthly, with Sales and Customer Service at $69 a month.
Who it suits
efficy CRM suits organizations needing connected sales, marketing, service, and management functions. Its deployment, integration, security, and sovereignty options also address teams with varied infrastructure requirements.
What it does well
- Covers sales, marketing, and service
- AI agents use CRM data
- Open APIs and webhooks available
- European, cloud, or on-premise hosting
- Includes MFA and SSO options
What to know first
- Paid service
- Plans priced per user monthly
- Pricing requires package consultation
- Feature scope may require configuration
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Sales | 69 € / user/month · Sales CRM | €69 a month |
| Customer Service | 69 € / user/month · Customer service CRM | €69 a month |
| All-in-one | 89 € / user/month · Commerce · service · marketing | €89 a month |
| Custom & Intelligent | 119 € / user/month · Complete · intelligent · supported solution | €119 a month |
As efficy.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
efficy CRM offers broad customer-management functions with AI, integrations, and multiple hosting models. Its per-user plans range from 69.00 USD to $119 a month.
Facts from efficy CRM's own pages
- Access controls
- Security features include configurable MFA, LDAP/AD/SSO integration, and instant access revocation. · efficy.com, 12 Oct 2026
- AI
- Efficy describes AI agents and workflows that operate inside the CRM using business and customer data. · efficy.com, 12 Oct 2026
- AI features
- Yes · efficy.com, 23 Sept 2026
- API
- The integrations page says its documented API and webhook architecture can connect the CRM to third-party systems. · efficy.com, 12 Oct 2026
- Company
- Efficy says it was founded in 2005 and is headquartered in Brussels. · efficy.com, 12 Oct 2026
- Compliance
- The company homepage says the platform is GDPR, RGAA, and AI Act compliant, with SecNumCloud and HDS options for regulated sectors. · efficy.com, 12 Oct 2026
- Customer service
- Customer service features include multichannel ticketing, SLAs, a customer portal, sentiment analysis, and satisfaction management. · efficy.com, 12 Oct 2026
- Founded
- 2005 · efficy.com, 28 Sept 2026
- Headquarters
- Brussels, Belgium · efficy.com, 28 Sept 2026
- Hosting and sovereignty
- Efficy states that its platform is hosted in Europe and offers on-premise, public cloud, or private cloud deployment options. · efficy.com, 12 Oct 2026
- Integrations
- Efficy offers native connectors, open APIs, and web services for email, ERP, marketing, telephony, and other business tools. · efficy.com, 12 Oct 2026
- Marketing
- The platform includes email and SMS campaigns, marketing automation, events, and dynamic segmentation. · efficy.com, 12 Oct 2026
- Marketing automation
- Yes · efficy.com, 23 Sept 2026
- Mobile app
- Yes · efficy.com, 23 Sept 2026
- Pricing approach
- The pricing page asks prospective customers to speak with an expert for a package recommendation and estimate based on user count. · efficy.com, 12 Oct 2026
- Product
- Efficy offers CRM tools for sales, marketing, customer service, and management. · efficy.com, 12 Oct 2026
- Sales
- Its sales CRM covers leads, opportunities, quotes, contracts, and forecasts. · efficy.com, 12 Oct 2026
- Visual sales pipeline
- Yes · efficy.com, 23 Sept 2026
- Security
- Efficy says it encrypts stored data with AES-256, uses TLS 1.3 in transit, and performs regular penetration tests. · efficy.com, 12 Oct 2026
- Support
- Efficy describes a local single point of contact with its Product, Sales, Support, and Operations teams across Europe. · efficy.com, 12 Oct 2026
Where efficy CRM stands on Freedom251
- Customer Relationship Management - Enterprise Software#13 of 22
- CRM Software#148 of 244