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Eccentex HyperAutomation Cloud
What Eccentex HyperAutomation Cloud is
Eccentex HyperAutomation Cloud is a low-code/no-code platform for combining customer engagement, case management, process automation, and AI orchestration. Its capabilities include dynamic case management, workflow automation, digital forms, task orchestration, rules and decision management, knowledge management, email automation, document processing, operational CRM, and business intelligence. AI services from Eccentex and third parties can support assistants, recommendations, extraction, summarization, sentiment, and prediction. APIs and connectors link CCaaS, CRM, ERP, data, document, identity, and legacy systems; Eccentex describes pre-built connectors and event-driven integration as well. Permissions, policy controls, evidence, traceability, and audit trails address security and governance. Hosting choices include public or private cloud, on-premise datacenter, and hybrid deployment; public cloud supports Microsoft Azure or AWS. Every customer receives Premier Support, with additional guidance and support through Premier Plus and Enterprise Plus. HyperAutomation as a Service can add 24/7 DevOps support, preventive maintenance, and operational expertise. The Business Intelligence Standard Edition price excludes its data warehouse. The platform was formerly known as AppBase Platform.
Who it suits
It is presented for business users and IT teams building or optimizing enterprise applications. Its tools are aimed at complex customer and operational work across sectors including financial services, insurance, healthcare, public sector, and telecom.
What it does well
- Combines case management and workflow automation.
- Supports Eccentex and third-party AI services.
- Connects to CRM, ERP, and legacy systems.
- Offers public, private, on-premise, and hybrid hosting.
- Every customer receives Premier Support.
What to know first
- Business Intelligence Standard Edition excludes the data warehouse.
- No free plan is listed.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Dynamic Case Management — Enterprise Edition | Prices listed are per user per month bases, billed annually; Monthly / Named User · Volume discounts available | $120 |
| HyperAutomation Cloud — End-to-end Solution Bundle | Prices listed are per user per month bases, billed annually; Monthly / Named User · Volume discounts available | $150 |
| Business Intelligence — Standard Edition | Prices listed are per user per month bases, billed annually; Monthly / Named User · Data Warehouse not included; volume discounts available | $30 |
| Advanced Email Automation — Enterprise Edition | Prices listed are per user per month bases, billed annually; Monthly / Named User | $40 |
| Smart Knowledge Base — Customer Service Edition | Prices listed are per user per month bases, billed annually; Monthly / Named User | $40 |
| Intelligent Work Automation — Omnichannel Edition | Prices listed are per user per month bases, billed annually; Monthly / Named User · Including auto-prioritization and SLA enforcement; volume discounts available | $90 |
As eccentex.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Verdict
HyperAutomation Cloud brings process, case, and engagement tools into one platform with multiple hosting options. Buyers should confirm pricing and the data warehouse requirement for the Business Intelligence edition.
Facts from Eccentex HyperAutomation Cloud's own pages
- AI
- The platform supports Eccentex and third-party AI services for assistants, recommendations, extraction, summarization, sentiment, and prediction. · eccentex.com, 8 Oct 2026
- Core tools
- Its capabilities include dynamic case management, workflow automation, digital forms, task orchestration, rules and decision management, knowledge management, email automation, document processing, operational CRM, and business intelligence. · eccentex.com, 8 Oct 2026
- Free plan
- No · eccentex.com, 21 Sept 2026
- Headquarters
- Culver City, California, USA · eccentex.com, 28 Sept 2026
- Hosting
- Deployment options include public cloud, private cloud, on-premise datacenter, and hybrid hosting; public cloud supports Microsoft Azure or AWS. · eccentex.com, 8 Oct 2026
- Integration approach
- Eccentex describes open APIs, pre-built connectors, event-driven integration, and flexible orchestration for connecting applications, data, communications, AI services, and legacy systems. · eccentex.com, 8 Oct 2026
- Integrations
- It connects CCaaS, CRM, ERP, data, document, identity, and legacy systems using APIs and standard connectors. · eccentex.com, 8 Oct 2026
- Intended users
- The platform is presented for business users and IT teams building and optimizing enterprise applications, and for complex customer and operational work across sectors including financial services, insurance, healthcare, public sector, telecom, and enterprise operations. · eccentex.com, 8 Oct 2026
- Managed operations
- HyperAutomation as a Service can add 24/7 DevOps support, preventive maintenance, and operational expertise. · eccentex.com, 8 Oct 2026
- Notable pricing limit
- The listed Business Intelligence Standard Edition price excludes Data Warehouse. · eccentex.com, 8 Oct 2026
- Product history
- HyperAutomation Cloud was formerly known as AppBase Platform. · eccentex.com, 8 Oct 2026
- Purpose
- HyperAutomation Cloud is a low-code/no-code business automation platform that unifies engagement, case management, process automation, and AI orchestration. · eccentex.com, 8 Oct 2026
- Security and governance
- The platform describes permissions, policy controls, evidence, traceability, and audit trails for protecting interactions. · eccentex.com, 8 Oct 2026
- Support
- Every Eccentex customer has Premier Support, with Premier Plus and Enterprise Plus plans offering additional guidance and support. · eccentex.com, 8 Oct 2026
Where Eccentex HyperAutomation Cloud stands on Freedom251
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