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DTx Case Management
What DTx Case Management is
DTx Case Management is a cloud-based system for investigation teams handling referrals and case work. Online referral forms help teams triage new matters and begin enquiries before accepting them into their workload. Teams can configure workflows and custom case fields, then manage documents, letter templates, audio, video, time records, relationship maps and evidence logs. Reporting covers KPIs, case statistics and costs, with data extraction to tools such as Power BI. Listed integrations include Microsoft 365, GOV.UK Notify, TransUnion, Experian, Equifax, HyperLaw, DVLA and the Environment Agency; some partners may charge extra fees, while integration is included with the DTx licence. Access is through the web and API, with cloud deployment and unlimited data storage. DTx states that transfers use TLS 1.2 or 1.3 and stored data uses AES-256 encryption. Licences include training, support, onboarding and migration assistance. Pricing starts at £50/user/mo, with a free trial but no free plan.
Who it suits
It suits public- and private-sector investigation teams, including counter-fraud, legal, waste-management, trading-standards and parking-enforcement groups. Teams needing referral intake, configurable workflows and case reporting may find its tools relevant.
What it does well
- Online forms support case triage
- Custom workflows and case fields
- KPI, statistics and cost reports
- Unlimited data storage
- Web and API access
What to know first
- No free plan
- Starts at £50/user/mo
- Some integrations may add partner fees
- Onboarding with migration takes 4–6 weeks
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| DTx Case Management | Cloud-based case management · Customisable workflows and fields · Free training and ongoing support · Free onboarding and data migration · Ongoing feature requests included | On request |
| Professional Public Sector Software — Monthly | Pricing scales on team size and number of instances required. · Per user per month · pricing scales by team size and instances | £5,090 a month |
| Professional Public Sector Software — Yearly | Pricing scales on team size and number of instances required. · Pricing scales by team size and instances | On request |
As dtx-cm.co.uk lists them, read 22 Sept 2026. The maker's own page has the final word.
Verdict
DTx combines referral intake, configurable case handling, evidence tools and reporting in a cloud service. Its paid model and possible third-party integration fees should be considered alongside included support, training and migration.
Facts from DTx Case Management's own pages
- Case tools
- Features include document management, letter templates, audio and video handling, time recording, relationship mapping and evidence logging. · dtx-cm.co.uk, 11 Oct 2026
- Custom case fields
- Yes · dtx-cm.co.uk, 22 Sept 2026
- Deployment
- cloud · dtx-cm.co.uk, 22 Sept 2026
- Free plan
- No · dtx-cm.co.uk, 22 Sept 2026
- Hosting and certifications
- The site says its UK cloud-hosting suppliers are certified against ISO 27001, ISO 9001, ISO 27018 and Cyber Essentials Plus, and their infrastructure has been assessed and approved by NCSC. · dtx-cm.co.uk, 11 Oct 2026
- Case intake forms
- Yes · dtx-cm.co.uk, 22 Sept 2026
- Integration fees
- The site says some third-party partners charge additional fees, while integration with them is included with the DTx licence. · dtx-cm.co.uk, 11 Oct 2026
- Integrations
- Listed integrations include Microsoft 365, GOV.UK Notify, TransUnion, Experian, Equifax, Power BI, HyperLaw, DVLA and the Environment Agency. · dtx-cm.co.uk, 11 Oct 2026
- Maker history
- The maker says OPUS was renamed DTx Case Management in 2023. · dtx-cm.co.uk, 11 Oct 2026
- Onboarding
- The FAQ says onboarding with data migration typically takes 4–6 weeks, while a new system without migration can be onboarded in as little as two weeks. · dtx-cm.co.uk, 11 Oct 2026
- Referral management
- Online referral forms let teams triage new cases and begin enquiries before accepting cases into their workload. · dtx-cm.co.uk, 11 Oct 2026
- Reporting
- DTx produces KPI, case-statistics and cost reports and supports extracting data into tools such as Power BI. · dtx-cm.co.uk, 11 Oct 2026
- Reporting dashboards
- Yes · dtx-cm.co.uk, 22 Sept 2026
- Security
- The site says data is transferred using TLS 1.2 or TLS 1.3 and stored on encrypted devices using AES-256. · dtx-cm.co.uk, 11 Oct 2026
- Storage limit
- The FAQ says users can store unlimited data in DTx. · dtx-cm.co.uk, 11 Oct 2026
- Support and training
- The site says licences include free training and support, with support available by phone, email, live chat and MS Teams from 09:00 to 17:30. · dtx-cm.co.uk, 11 Oct 2026
- Trial
- The site advertises a free trial and invites prospective customers to get in touch to try the product. · dtx-cm.co.uk, 11 Oct 2026
- What it does
- DTx is a cloud-based, customisable case management system for investigation teams. · dtx-cm.co.uk, 11 Oct 2026
- Who it serves
- DTx serves public and private sector specialisms including counter fraud, legal cases, waste management, fixed penalty notices, trading standards and parking enforcement. · dtx-cm.co.uk, 11 Oct 2026
- Workflow automation
- Yes · dtx-cm.co.uk, 22 Sept 2026
Where DTx Case Management stands on Freedom251
- Case Management Software#38 of 177