DisputeDash
DisputeDash automates chargeback responses for businesses by collecting order evidence, assembling a package for the dispute reason, and submitting it to the processor. It supports up to 15 evidence types, with most gathered automatically through connected checkout, fulfillment, and carrier services. Users can review and edit evidence, choose manual review or automatic submission, and set automation separately for each brand. It can also resolve PayPal inquiries using order and fulfillment details before they become chargebacks. Radar analyzes dispute activity for signals such as fraud spikes, repeat disputers, and products contributing to losses, then recommends actions. Listed integrations cover payment processing, ecommerce, shipping, subscriptions, and support, including Stripe, PayPal, Shopify, ShipStation, Chargebee, Zendesk, and Gorgias. BigQuery export is live; REST API access and webhooks are marked as coming soon. The free Analytics plan provides analytics but no automation. Starter costs $149/mo for up to 100 disputes, with $2.50 per dispute above the limit. Each chargeback, PayPal inquiry, and pre-arbitration counts toward the monthly limit, including cases resolved automatically.
Who it is for
DisputeDash is aimed at ecommerce and direct-to-consumer businesses that ship physical goods or bill subscriptions. Its maker says it is not yet suited to SaaS, digital-only, or travel businesses.
What is good
- Supports up to 15 evidence types
- Users can edit evidence before submission
- Automation can be configured by brand
- Radar surfaces dispute patterns and recommended actions
What to know first
- Free Analytics plan has no automation
- Starter is limited to 100 disputes monthly
- Over-limit Starter disputes cost $2.50 each
- REST API and webhooks are coming soon
Verdict
DisputeDash combines evidence collection, review controls, and response automation for eligible ecommerce and subscription businesses. Case limits include inquiries and pre-arbitrations, whether they are fought or resolved automatically.
DisputeDash plans and pricing
All plansCompared on chargeback management software
- Free plan
- Yes
- Paid from
- $149/mo
- Representment automation
- Yes
- Dispute alerts
- Yes
- Evidence builder
- Yes
- Supported card networks
- Visa, Mastercard, American Express
- Processor integrations
- Stripe, Braintree, PayPal, PayArc, Shopify Payments, Square, Adyen, Checkout.com, Klarna, Airwallex, Finix
- Included cases
- $100/mo
