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Chargeback Gurus Platform
What Chargeback Gurus Platform is
Chargeback Gurus Platform combines technology and industry expertise to manage the chargeback lifecycle for merchants and merchant service providers. It brings alerts, disputes, and representment into a unified workflow, with visibility across dispute stages. Prevention offerings include Enhanced Smart Prevention Alerts and Order Intelligence, while Smart Chargeback Representment supports revenue recovery with AI-orchestrated tools and specialist expertise. AI-led insights help prioritize cases and guide actions, and analytics are presented for finding vulnerabilities, spotting trends, and improving business processes. Users can configure notifications for thresholds, compliance signals, and operational performance, and workflows can be adapted to existing systems. Listed integrations include payment and business services such as Stripe, PayPal, Shopify, WooCommerce, HubSpot, and Zendesk. Security controls include encryption at rest and in transit, multifactor authentication, role-based permissions, network segmentation, regular assessments, and annual independent audits. The company states PCI DSS 4.0, SOC 2 Type 2, GDPR, and ISO 27001 compliance or certification claims. The platform is paid; no public platform price is stated.
Who it suits
The platform is positioned for merchants and merchant service providers, including ISOs, PSPs, PayFacs, ISVs, marketplaces, and payment enablers. Its provider features include portfolio visibility, multi-merchant management, and private-label capabilities.
What it does well
- Alerts, disputes, and representment share one workflow.
- Supports Visa, Mastercard, American Express, and Discover.
- Configurable notifications cover thresholds and compliance signals.
- Includes portfolio visibility and multi-merchant management for providers.
What to know first
- No public platform price is stated.
- The platform is paid.
- Custom fit and pricing require contacting Chargeback Gurus.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Chargeback Gurus Platform | Contact Chargeback Gurus for a fit tailored to your needs; no public platform price stated | On request |
As chargebackgurus.com lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Chargeback Gurus website.
- Contact Chargeback Gurus to discuss a fit tailored to your needs.
- Choose web or API access for your workflows.
- Configure notifications and workflows for your operations.
Verdict
Chargeback Gurus Platform covers prevention, dispute handling, representment, and analytics for merchants and merchant service providers. The platform price is not published, so prospective customers must contact the company for a tailored fit.
Questions
How much does Chargeback Gurus Platform cost?
The pricing note says From $15. The platform plan says to contact Chargeback Gurus for a tailored fit and gives no public platform price.
Which platforms does it support?
The listed platforms are web and API.
Which card networks and processors are supported?
Supported card networks are Visa, Mastercard, American Express, and Discover. Processor integrations include Stripe, PayPal, Braintree, Worldpay, Chase, First Data, NMI, Adyen, Paysafe, BlueSnap, Authorize.net, and CyberSource.
Who is the platform for?
It is positioned for merchants and merchant service providers, including ISOs, PSPs, PayFacs, ISVs, marketplaces, and payment enablers. The company says it serves SMB and enterprise companies.
What security measures does it list?
Listed controls include encryption at rest and in transit, multifactor authentication, role-based permissions, network segmentation, regular assessments, and annual independent audits. The company states PCI DSS 4.0, SOC 2 Type 2, GDPR, and ISO 27001 compliance or certification claims.
Facts from Chargeback Gurus Platform's own pages
- Access management
- The platform page describes role-based access control and single sign-on for controlled access. · chargebackgurus.com, 3 Oct 2026
- AI decisioning
- AI-led insights are used to prioritize cases and guide actions, augmented by human expertise. · chargebackgurus.com, 3 Oct 2026
- Analytics
- The analytics offering is presented as a way to uncover vulnerabilities, identify trends, and improve business processes. · chargebackgurus.com, 3 Oct 2026
- Headquarters
- Plano, Texas, United States · chargebackgurus.com, 23 Sept 2026
- Integrations
- The integrations directory lists payment services and business tools including Stripe, PayPal, Shopify, WooCommerce, HubSpot, and Zendesk. · chargebackgurus.com, 3 Oct 2026
- Intended customers
- The platform is positioned for merchants and merchant service providers, including ISOs, PSPs, PayFacs, ISVs, marketplaces, and payment enablers; CBG says it serves SMB and enterprise companies. · chargebackgurus.com, 3 Oct 2026
- Prevention
- Prevention services include Enhanced Smart Prevention Alerts and Order Intelligence. · chargebackgurus.com, 3 Oct 2026
- Provider features
- For merchant service providers, the platform offers portfolio-level visibility, multi-merchant management, and private-label capabilities. · chargebackgurus.com, 3 Oct 2026
- Purpose
- The platform combines AI-orchestrated technology and industry expertise to manage the chargeback lifecycle. · chargebackgurus.com, 3 Oct 2026
- Representment
- Smart Chargeback Representment combines AI-orchestrated technologies with industry expertise to support revenue recovery. · chargebackgurus.com, 3 Oct 2026
- Security
- The security page states PCI DSS 4.0, SOC 2 Type 2, GDPR, and ISO 27001 compliance or certification claims. · chargebackgurus.com, 3 Oct 2026
- Security controls
- Listed controls include encryption at rest and in transit, multifactor authentication, role-based permissions, network segmentation, regular assessments, and annual independent audits. · chargebackgurus.com, 3 Oct 2026
- Support
- The platform offering includes continuous guidance, best practices, strategic support, and consulting for custom dispute package frameworks. · chargebackgurus.com, 3 Oct 2026
- Unified workflow
- It brings alerts, disputes, and representment into one system with visibility across the dispute lifecycle. · chargebackgurus.com, 3 Oct 2026
- Workflow and alerts
- The platform supports configurable notifications for thresholds, compliance signals, and operational performance, plus workflows adapted to existing systems. · chargebackgurus.com, 3 Oct 2026
Where Chargeback Gurus Platform stands on Freedom251
- Chargeback Management Software#8 of 28