Freedom251 › Case Management Software
CROSStrax
by CROSStrax
What CROSStrax is
CROSStrax is cloud-based case-management software for investigative teams, accessible through web, Android, and iOS devices. It covers intake forms, evidence, contacts, communications, billing, assignments, cases, and reports, with custom fields, workflow automation, audit trails, reporting dashboards, and professional PDF reports. Role-based permissions and permission logs help manage team access. The platform states that stored database data is encrypted and password protected, uses 256-bit SSL for subdomains, and has SOC 2 Type II certification based on independent auditing. Integrations include QuickBooks, Microsoft Office, Zapier, Delvepoint, IRBsearch, email, and transcription. Monthly plans range from $35 to $295; annual plans range from $420 to $3,540. A 7-day trial starts with an unlimited plan, cancellation during the trial incurs no charge, and customers can downgrade afterward. Billing is pay-as-you-go without contracts or obligations.
Who it suits
It suits investigators and investigative teams managing cases, evidence, billing, assignments, and reports. Mobile access, permissions, integrations, and support services serve distributed teams.
What it does well
- Web, Android, and iOS access
- Case intake, evidence, billing, and reports
- Workflow automation and audit trails
- Role-based permissions and permission logs
- 7-day no-charge cancellation trial
What to know first
- Paid plans range up to $295 monthly
- No free plan
- Storage and user limits vary by plan
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Entry | billed monthly · 1 admin user · 2 investigators · Unlimited clients · Unlimited cases · 250 GB storage | $420 a year |
| Essential | billed monthly · 2 admin users · 5 investigators · Unlimited clients · Unlimited cases · 500 GB storage | $780 a year |
| Executive | billed monthly · 3 admin users · 10 investigators · Unlimited clients · Unlimited cases · 1 TB storage | $1,260 a year |
| Elite | billed monthly · 5 admin users · 15 investigators · Unlimited clients · Unlimited cases · 2 TB storage · 1,500+ programs via Zapier | $2,340 a year |
| Enterprise | billed monthly · 10 admin users · Unlimited investigators · Unlimited clients · Unlimited cases · 3 TB storage · 1,500+ programs via Zapier | $3,540 a year |
As crosstrax.co lists them, read 28 Sept 2026. The maker's own page has the final word.
Verdict
CROSStrax brings investigative case work, reporting, permissions, and integrations into a cloud service. Its trial and pay-as-you-go billing reduce commitment, while plan limits determine suitable team size and storage.
Facts from CROSStrax's own pages
- Annual pricing
- Annual plans range from $420 to $3,540 per year. · crosstrax.co, 28 Sept 2026
- Audit trail
- Yes · crosstrax.co, 22 Sept 2026
- Billing model
- The service is pay-as-you-go with no contracts or obligations. · crosstrax.co, 28 Sept 2026
- Case management
- Features include evidence, contact, communication, case, billing, assignment, and report management. · crosstrax.co, 28 Sept 2026
- Company contact
- CROSStrax lists a Destin, Florida address, phone number, and support email. · crosstrax.co, 28 Sept 2026
- Company history
- The platform was developed and refined over more than two decades with investigator collaboration. · crosstrax.co, 28 Sept 2026
- Custom case fields
- Yes · crosstrax.co, 22 Sept 2026
- Data access control
- Access is limited to the customer and users they choose; CROSStrax says it cannot access case data. · crosstrax.co, 28 Sept 2026
- Data encryption
- Stored database data is encrypted and password protected, with 256-bit SSL for subdomains. · crosstrax.co, 28 Sept 2026
- Deployment
- cloud · crosstrax.co, 22 Sept 2026
- Free plan
- No · crosstrax.co, 22 Sept 2026
- Free trial
- The trial lasts 7 days, with no obligation and no credit card required. · crosstrax.co, 28 Sept 2026
- Headquarters
- Destin, Florida, United States · crosstrax.co, 28 Sept 2026
- Case intake forms
- Yes · crosstrax.co, 22 Sept 2026
- Software integrations
- Integrations include QuickBooks, Microsoft Office, Zapier, Delvepoint, IRBsearch, email, and transcription. · crosstrax.co, 28 Sept 2026
- Mobile apps
- CROSStrax maintains iPhone and Android apps. · crosstrax.co, 28 Sept 2026
- Monthly pricing
- Paid plans range from $35 to $295 per month. · crosstrax.co, 28 Sept 2026
- Platform access
- The system is cloud-based and accessible from internet-connected computers and mobile devices. · crosstrax.co, 28 Sept 2026
- Trial cancellation
- Canceling during the free trial results in no charge. · crosstrax.co, 28 Sept 2026
- Reporting dashboards
- Yes · crosstrax.co, 22 Sept 2026
- Reports and dashboards
- The platform supports professional PDF reports, visual analytics, and dashboards. · crosstrax.co, 28 Sept 2026
- SOC 2 certification
- The platform states that it has SOC 2 Type II certification based on independent auditing. · crosstrax.co, 28 Sept 2026
- Support services
- Support includes onboarding, setup, training, content creation, and customized plans. · crosstrax.co, 28 Sept 2026
- Team permissions
- The platform provides role-based access and permission logs. · crosstrax.co, 28 Sept 2026
Where CROSStrax stands on Freedom251
- Case Management Software#26 of 177