Newgen Dynamic Case Management

What Newgen Dynamic Case Management is

Newgen Dynamic Case Management brings case intake, workflows, records handling, and communications into a web-based product. Teams can use intake forms, automate workflows, route approvals, and review audit trails and reporting dashboards. Personalization and document composition are available, alongside API access. AI-assisted classification helps organize case information, while retention rules, legal holds, and disposition workflows support records management.

The product includes mobile apps and uses hybrid deployment. Its delivery options span email, SMS, WhatsApp, print, portals, mobile apps, social channels, web, printer, archive, and FTP. Newgen offers a free trial, Professional Edition, and Enterprise Edition, with pricing available on request. The trial covers 10 users, 100 GB of storage, and 50,000 API calls per month. Professional Edition covers 100 users with unlimited storage and 100,000 API calls per month. Enterprise Edition allows unlimited users and storage, with 100,000 API calls per month. The maker is Newgen Dynamic Case Management, founded in 1992 and headquartered in New Delhi, India.

Who it suits

It suits organizations that need structured case intake, approvals, record controls, and multiple communication channels. Teams that need hybrid deployment, mobile access, or API capabilities may also find its listed features relevant.

Limits

The free trial includes 10 users, 100 GB of storage, and 50,000 API calls per month. Professional Edition allows 100 users and 100,000 API calls per month; Enterprise Edition allows unlimited users and 100,000 API calls per month.

Getting started

1. Visit the Newgen Dynamic Case Management website.
2. Start with the free trial.
3. Use the trial allowance of 10 users, 100 GB of storage, and 50,000 API calls per month.
4. Ask Newgen for pricing on Professional Edition or Enterprise Edition if you need a paid plan.
5. Access the product on the web; mobile apps are also available.

Verdict

Choose Newgen Dynamic Case Management if your organization needs case workflows, records controls, and varied delivery channels in a hybrid product. Consider another option if you need public pricing before contacting the maker or need more than the trial’s user, storage, or API allowances during evaluation.