ControlUp for VDI

What ControlUp for VDI is

ControlUp for VDI monitors and troubleshoots virtual desktop infrastructure and desktop-as-a-service environments while they are running. It gathers performance data from hypervisors, storage, networks, gateways, VDI session hosts, and endpoint devices. Listed environments include Citrix DaaS and Citrix Cloud, Omnissa Horizon, Microsoft Azure Virtual Desktop, Remote Desktop Session Hosts, and single- and multi-session Windows machines. Teams can configure manual, automated, or scheduled remediation, including actions that run PowerShell, batch, or Visual Basic scripts. The product also lists 450 built-in script-based actions developed by ControlUp and its community. Remote assistance includes session control, shadowing, user consent settings, messaging, and file transfer, with role-based access controls. The deployment model is hybrid, with identity integration and GPU support. Connecting to virtual infrastructure and configuring important features requires the Real-Time DX Console, and at least one monitor is needed to access the VDI app and reports. Historical troubleshooting and reporting spans one month with Essential and one year with Advanced. Pricing is on request, and there is no free plan. The ControlUp for VDI Console is available for Windows. ControlUp says its VDI offering launched in 2014.

Who it suits

ControlUp for VDI suits IT teams managing Citrix, Omnissa Horizon, Azure Virtual Desktop, Remote Desktop Session Hosts, or supported Windows desktop environments. It is aimed at teams that need performance visibility, configurable remediation, and remote user assistance across VDI and DaaS deployments.

Limits

There is no free plan. Essential includes one month of historical troubleshooting and reporting; Advanced includes one year.

Getting started

1. Visit the ControlUp for VDI website.
2. Request pricing for the paid offering.
3. Download the ControlUp for VDI Console for Windows.
4. Use the Real-Time DX Console to connect ControlUp to virtual infrastructure and configure important features.
5. Ensure at least one monitor is available to access the VDI app and reports.

Verdict

Choose ControlUp for VDI if your team needs real-time visibility and remediation across the listed VDI and DaaS environments, with remote assistance and script-based actions. Look elsewhere if you need a free plan or require pricing up front; connecting infrastructure also requires the Real-Time DX Console and at least one monitor for app and report access.