Community RCS Business Messaging

What Community RCS Business Messaging is

Community RCS Business Messaging lets businesses send branded, interactive messages to customers using supported phones. Messages can include swipeable carousels with images, titles, descriptions and calls to action, alongside suggested replies and quick action buttons. Businesses can show a logo, brand color and verified blue check in message threads. When a device does not support RCS, messages fall back automatically to SMS. Community says RCS is available on Android and on iPhone with iOS 18 or later; the product is also listed for web. It supports two-way messaging, API access and webhooks. Integration names include Salesforce, Shopify, Zapier, Adobe Journey Optimizer, Bandsintown and Formstack. Community describes async REST APIs, event-based webhooks and nightly bulk data downloads for data exchange. Its Trust Center lists SOC 2 Type 2, CCPA and GDPR, with security documentation available on request. RCS for Business is labeled Early Access, and businesses are invited to request a demo. The Small Business, Mid Market and Enterprise plans have pricing on request; there is no free plan.

Who it suits

It suits businesses, brands, public figures and creators seeking interactive messaging with their audiences. Its API and integration options may also suit organizations connecting messaging to other systems.

Limits

There is no free plan, and pricing is provided on request. Small Business includes two-way messaging, a dedicated 10DLC number, web and iOS apps, five admin roles, and Zapier integrations; API access, automations, campaign scheduling, premier support, SSO, and dedicated enterprise support are tied to higher plans.

Getting started

1. Open the Community RCS Business Messaging website
2. Request a demo for RCS for Business
3. Choose Small Business, Mid Market, or Enterprise
4. Connect listed services such as Salesforce, Shopify, or Zapier
5. Use API access or event-based webhooks where included in your plan

Verdict

Community combines branded RCS messages with interactive content and automatic SMS fallback for unsupported devices. It is in Early Access, so request a demo and pricing details before choosing a plan.