Freedom251 › Medical Billing Software
CollaborateMD
What CollaborateMD is
CollaborateMD is web-based medical billing software for practices handling claims, coding, denials, and payments. Its listed capabilities include eligibility verification, claim scrubbing, denial management, coding support, payment posting, ERA auto-posting, and patient payments. The product offers Core, Optimize, and Pro plans with different document cloud storage and broadcast-message allowances: Core includes 150 MB and 50 messages, Optimize includes 200 MB and 100 messages, and Pro includes 1 GB and 250 messages. A separate Medical Billing Package includes 125+ reports and unlimited users. CollaborateMD was founded in 1999 and is available through the web. The pricing model is paid, with pricing on request, and there is no free plan. Practices can compare the named plans by storage and messaging allowances while considering the separate reporting package.
Who it suits
It suits medical practices seeking web-based billing tools covering verification, claims, coding, denials, and payment activity. Organizations should request pricing to assess the paid plans and Medical Billing Package.
What it does well
- Eligibility verification and claim scrubbing
- Denial management and coding support
- Payment posting and ERA auto-posting
- Patient payment tools
- Medical Billing Package includes 125+ reports
What to know first
- No free plan
- Pricing available only on request
- Web platform only
- Plan storage and message limits vary
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Core | Get Pricing · 150 MB document storage · custom report builder · unlimited ERA auto-posting · unlimited real-time eligibility · 50 broadcast messages | On request |
| Optimize | Get Pricing · 200 MB document storage · Report Snap and Share · Level 2 claim scrubbing/follow-up · unlimited USPS address scrubbing · 100 broadcast messages | On request |
| Pro | Get Pricing · 1 GB document storage · enhanced print statements · unlimited eClaim attachments/paper claims · phone and SMS reminders · responsibility estimator/intelligent intake · 250 broadcast messages | On request |
| Medical Billing Package | Per transaction; Get Pricing · 125+ reports · preferred EHR interface and first tax-ID setup included · payment portal and plans · unlimited users · scheduler · updates | On request |
| CollaborateMD WebAPI interface | $0–$5,000 depending on scope · Custom EHR/EMR integration | Free |
| Preferred Partner Interfaces | No additional interface fee · Preferred EHR/EMR interfaces | Free |
| MDTech charge capture interface | FREE · Mobile charge capture | Free |
| MediMobile interface | One-time fee · Mobile charge capture | $2,500, paid once |
The first 8 of 9 plans, as collaboratemd.com lists them, read 15 Oct 2026. The maker's own page has the final word. Every plan
Verdict
CollaborateMD covers a wide set of medical billing tasks, from eligibility checks through payment handling. Its plan allowances and request-based pricing make direct plan comparison important.
Facts from CollaborateMD's own pages
- API
- The WebAPI supports custom integrations priced from $0 to $5,000 depending on scope. · collaboratemd.com, 15 Oct 2026
- API documentation
- The HL7 guide documents HTTPS authentication, session cookies, patient A04/A08 messages and P03 claim messages. · collaboratemd.com, 15 Oct 2026
- BBB complaints
- BBB lists two complaints in the previous three years, including allegations of failed claims, billing disputes and inadequate support. · bbb.org, 15 Oct 2026
- Billing workflow
- The platform covers scheduling, claims, denials, payment posting and reporting in connected workflows. · collaboratemd.com, 15 Oct 2026
- Claims clearinghouse
- Its built-in clearinghouse validates, scrubs, submits and tracks claims inside the billing workflow. · collaboratemd.com, 15 Oct 2026
- Company facts
- LinkedIn lists CollaborateMD by EverHealth as an Orlando company founded in 1999 with 11–50 employees. · linkedin.com, 15 Oct 2026
- Compliance
- CollaborateMD says it is a Level 2 PCI-DSS self-certified service provider and maintains a HIPAA business-associate agreement. · collaboratemd.com, 15 Oct 2026
- Eligibility
- Real-time eligibility verification is included and unlimited in the Core plan. · collaboratemd.com, 15 Oct 2026
- ERA automation
- Core includes unlimited electronic remittance advice with automatic posting. · collaboratemd.com, 15 Oct 2026
- Founded
- 1999 · collaboratemd.com, 23 Sept 2026
- Hosting
- The product is delivered as a cloud service; reviewed pages provide no self-hosting deployment. · collaboratemd.com, 15 Oct 2026
- Integrations
- Standard and custom HL7 interfaces connect with systems such as Practice Fusion, Nexus Clinical and Alleva. · collaboratemd.com, 15 Oct 2026
- Lab integrations
- Official materials list Quest Diagnostics, LabCorp and LabDAQ laboratory integrations. · collaboratemd.com, 15 Oct 2026
- Legal entity
- The privacy policy identifies the operator as CollaborateMD, Inc., located at 111 N Magnolia Avenue, Suite 1100, Orlando, Florida. · collaboratemd.com, 15 Oct 2026
- Licence
- The customer agreement describes the service as proprietary and prohibits resale, sublicensing, reverse engineering and derivative works. · collaboratemd.com, 15 Oct 2026
- Limit: automation
- GetApp reviewers cite limited automation, occasional slowness and an unintuitive interface in some workflows. · getapp.com, 15 Oct 2026
- Limit: mobile
- TechRadar reports no mobile apps and browser-only access. · techradar.com, 15 Oct 2026
- Limit: payment fees
- Capterra reviewers complain that the Global Payments portal imposes unnecessary fees and lacks payment-provider choice. · capterra.com, 15 Oct 2026
- Limit: pricing transparency
- TechRadar criticizes opaque pricing and describes plans as custom quote based. · techradar.com, 15 Oct 2026
- Limit: support
- Independent reviews report slow or inconsistent support and implementation delays despite some positive support experiences. · capterra.com, 15 Oct 2026
- Notable news
- Inc. recorded CollaborateMD as a 2017 Inc. 5000 honoree and lists Douglas Kegler as leadership. · inc.com, 15 Oct 2026
- Ownership
- The company’s About page says CollaborateMD is part of the EverHealth family within EverCommerce. · collaboratemd.com, 15 Oct 2026
- Patient payments
- The product offers in-app card processing, an online payment portal and payment plans. · collaboratemd.com, 15 Oct 2026
- Praise: reporting
- Capterra reviewers frequently praise customizable reporting and claims visibility. · capterra.com, 15 Oct 2026
Where CollaborateMD stands on Freedom251
- Medical Billing Software#9 of 28
- Medical Appointment Scheduling Software#25 of 37