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CitaFlow
What CitaFlow is
CitaFlow is an appointment management platform that brings online booking, AI phone and chat assistants, and automated appointment handling together for businesses. Customers can book through a website, phone call, WhatsApp, Instagram, Messenger, Telegram, or a web chat widget. Its AI phone assistant can respond to questions and book appointments, with voicemail, call forwarding, and configurable IVR options. The chatbot can answer questions and manage booking changes, cancellations, and rescheduling through messaging channels.
Bookings and calls build customer profiles and history, and automatic reminders can be sent by SMS, WhatsApp, and email. Calendar and workflow connections include two-way Google Calendar sync, iCal subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. CitaFlow says its generated booking site can include a Shopify store, products, and e-commerce features at no charge. The Starter plan costs €29/mo, excluding VAT, and includes online bookings, calendar, booking website, and reminders. The seven-day trial requires no credit card and can be cancelled anytime. CitaFlow lists TLS 1.2+ in transit, AES-256 encryption at rest, EU hosting, daily backups retained for 30 days, and 24/7 monitoring. Platforms include web, iOS, Android, and API.
Who it suits
CitaFlow suits appointment-based businesses such as salons, barbershops, tattoo studios, auto repair shops, gyms, and law firms. It can fit teams that want bookings through several channels, automated reminders, customer histories, and optional AI phone or chat handling.
What it does well
- Customers can book through websites, phone, messaging apps, and web chat.
- The AI phone assistant can answer questions and book appointments; the chatbot can answer questions and manage booking changes through messaging channels.
- Calls and bookings create customer profiles and history.
- Two-way Google Calendar sync and multiple workflow integrations are listed.
- Seven-day trial requires no credit card.
What to know first
- There is no free plan.
- Starter WhatsApp and SMS coverage is capped at 200 appointments monthly before supplements may apply.
- AI modules have usage tiers and overage rates.
- Prices exclude VAT.
Limits
Starter includes WhatsApp and SMS up to 200 appointments per month, after which a tiered supplement may apply. AI modules have usage tiers and overage rates; the seven-day trial is the free trial period.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Team Pack | +€19/mo · For more than 3 user accounts | €19 a month |
| AI Chat (optional module) | from +€19/mo · Optional add-on · higher monthly conversation tiers and pay-per-conversation option also shown | €19 a month |
| Starter Plan | €29/mo; monthly billing; prices exclude VAT · Online bookings, calendar, booking website and reminders included · optional AI Chat from +€19/mo · optional AI Voice from +€29/mo · WhatsApp/SMS included up to 200 appointments/month, then tiered supplement | €29 a month |
| AI Voice (optional module) | from +€29/mo · Optional add-on · higher monthly minute tiers and pay-per-minute option also shown | €29 a month |
| CitaFlow Enterprise | Custom · Unlimited locations · 99.9% SLA · custom onboarding | On request |
As citaflow.com lists them, read 9 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the CitaFlow website.
- Start the seven-day trial; no credit card is required, and it can be cancelled anytime.
- Set up online bookings, a calendar, a booking website, and reminders with Starter.
- Connect Google Calendar or use listed iCal, Zapier, webhooks, Make, n8n, or API options as needed.
- Add AI Chat or AI Voice as optional modules if required.
Verdict
Choose CitaFlow if your business needs multi-channel appointment booking, reminders, and optional AI phone or chat assistance. Look elsewhere if you need a free plan or want WhatsApp and SMS use without the Starter appointment threshold and possible supplement.
Questions
How much does CitaFlow cost?
The Starter Plan is €29 a month, billed monthly, and prices exclude VAT. Team Pack is €19 a month for more than three user accounts; optional AI Chat starts at €19 a month and AI Voice starts at €29 a month. Enterprise pricing is custom.
Does CitaFlow have a free plan or trial?
There is no free plan. A seven-day trial is available, requires no credit card, and can be cancelled anytime.
Which platforms does CitaFlow support?
The listed platforms are Android, API, iOS, and web.
What integrations are available?
CitaFlow lists two-way Google Calendar sync, iCal subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. It also says a generated booking website can integrate a Shopify store, products, and e-commerce features for free.
What is included in Starter?
Starter includes online bookings, a calendar, booking website, and reminders. WhatsApp and SMS are included up to 200 appointments per month, with a tiered supplement potentially applying beyond that.
Who is CitaFlow for?
It is described for appointment-based businesses including salons, beauty centers, barbershops, tattoo studios, auto repair shops, gyms, and law firms.
Facts from CitaFlow's own pages
- AI chat
- The chatbot can answer questions and manage booking, cancellation, and rescheduling across messaging channels. · citaflow.com, 9 Oct 2026
- AI phone
- The AI phone assistant answers calls, responds to questions, books appointments, and offers voicemail, call forwarding, or configurable IVR options. · citaflow.com, 9 Oct 2026
- Booking channels
- Customers can book through a website, phone, WhatsApp, Instagram, Messenger, Telegram, or a web chat widget. · citaflow.com, 9 Oct 2026
- Compliance
- The security page states GDPR compliance and alignment with Spain's LOPDGDD; the plan comparison also lists GDPR/DSA compliance for Enterprise. · citaflow.com, 9 Oct 2026
- CRM and reminders
- Bookings and calls create customer profiles and history, and the platform can send automatic reminders by SMS, WhatsApp, and email. · citaflow.com, 9 Oct 2026
- Headquarters
- Miami, Florida, United States · citaflow.com, 28 Sept 2026
- Integrations
- CitaFlow lists two-way Google Calendar sync, iCal calendar subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. · citaflow.com, 9 Oct 2026
- Intended users
- CitaFlow is described for appointment-based businesses including salons, beauty centers, barbershops, tattoo studios, auto repair shops, gyms, and law firms. · citaflow.com, 9 Oct 2026
- Notable limits
- The Starter plan includes WhatsApp and SMS up to 200 appointments per month, after which a tiered supplement may apply; AI modules also have usage tiers and overage rates. · citaflow.com, 9 Oct 2026
- Purpose
- CitaFlow is an appointment management platform with online booking, AI voice and chat assistants, and automated appointment handling for businesses. · citaflow.com, 9 Oct 2026
- Security
- The security page lists TLS 1.2+ in transit, AES-256 database encryption at rest, EU hosting, daily backups retained for 30 days, and 24/7 monitoring. · citaflow.com, 9 Oct 2026
- Shopify
- CitaFlow says its generated booking website can integrate a Shopify store and its products and e-commerce features for free. · citaflow.com, 9 Oct 2026
- Support
- CitaFlow says it replies to contact messages within 24 business hours and offers guided setup; Enterprise lists priority support with an SLA. · citaflow.com, 9 Oct 2026
- Trial
- The free trial lasts 7 days, requires no credit card, and can be cancelled anytime. · citaflow.com, 9 Oct 2026
Where CitaFlow stands on Freedom251
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