Chat Data

Free plan APISelf-hostedWeb

What Chat Data is

Chat Data is a platform for building AI agents for customer-support chatbots and live chat. Teams can create agents from documents or site content, then offer them through a website chat widget, API or supported messaging channels. Training inputs include uploaded data, Google Drive, Notion, YouTube, video and audio. Supported channels include website chat, WhatsApp, Slack, Messenger, Instagram, Telegram, Discord and LINE, with handoff to human agents. The platform also offers real-time voice mode and customized voices from ElevenLabs. It lists 834 built-in MCP apps with more than 10,000 tools, alongside integrations such as Zendesk, Shopify, Zapier and WordPress. The REST API requires bearer-token authentication and has a limit of 600 requests per minute. Chat Data says it anonymizes personally identifiable information before sending it to language models and restores original values in replies. It states that it is SOC 2 Type I and Type II certified and GDPR compliant. The Free plan includes 100 message credits per month; Entry costs $15.83 a month billed annually. Conversation history retention ranges from six months on Free to five years on Professional.

Who it suits

Chat Data suits professional entities building customer-support bots or live chat from their own content. Teams needing multiple messaging channels or human handoff may find its channel options useful.

What it does well

Train agents with documents, sites, audio and video
Supports multiple chat channels and human handoff
Free plan includes 100 message credits monthly
PII anonymization before language-model processing

What to know first

Free plan retains conversation history for six months
REST API limited to 600 requests per minute
HIPAA agreement available only on Standard or above

Limits

The Free plan includes 100 message credits per month, 1.6 million training characters, 100 scraped pages, one AI agent, 400,000 chatbot characters, and one AI action per chatbot. Conversation history is retained for 0.5 years. Entry, the least expensive paid plan, is $15.83 per month billed annually and includes 2,000 message credits monthly, two agents, five team members, and one year of conversation-history retention.

Plans

Plan	Billed and limits	Price
Free	100 message credits/month · 1.6M training characters/month · 100 scraped pages/month · 1 AI agent · 400K chatbot characters · 1 AI action/chatbot	Free
Entry	billed annually · 2,000 message credits/month · 88M training characters/month · 1,500 scraped pages/month · 2 AI agents · 33M chatbot characters · 5 team members	$15.83 a month
Standard	billed annually · 10,000 message credits/month · 220M training characters/month · 7,500 scraped pages/month · 7 AI agents · 44M chatbot characters · 20 team members · 2.5GB blob storage	$82.50 a month
Professional	billed annually · 40,000 message credits/month · 440M training characters/month · 24,000 scraped pages/month · 20 AI agents · 55M chatbot characters · 1,000 team members · 10GB blob storage	$332.50 a month
Enterprise	Use your own server/database or obtain a dedicated chatbot management page	On request

As chat-data.com lists them, read 28 Sept 2026. The maker's own page has the final word.

Getting started

Open the Chat Data website.
Choose the Free plan or a paid plan based on its listed capacity.
Create an AI agent and add training material from uploads or supported sources.
Deploy the agent through a chat widget, API, or supported channel.

Verdict

Chat Data offers several ways to train and deploy support agents, including live handoff and voice features. Its plan limits, retention periods and API rate limit are relevant when assessing fit.

Questions

Is there a free plan?

Yes. The Free plan costs nothing and includes 100 message credits per month.

How much does a paid plan cost?

Entry costs $15.83 per month when billed annually. Standard is $82.50 per month and Professional is $332.50 per month, both billed annually; Enterprise has no listed price.

What platforms and channels does Chat Data support?

Its listed platforms are API, self-hosted, and web. Supported channels include website chat, WhatsApp, Slack, Messenger, Instagram, Telegram, Discord, and LINE.

What can I use to train an agent?

Training inputs include uploaded data, Google Drive, Notion, YouTube, video, and audio.

What security and privacy measures does Chat Data state?

Chat Data says it detects and anonymizes personally identifiable information before sending it to language models, then restores original values in responses. It states that it is SOC 2 Type I and Type II certified and GDPR compliant.

Which plan includes a HIPAA Business Associate Agreement?

A HIPAA Business Associate Agreement is available to customers on Standard or above.

Facts from Chat Data's own pages

AI bot generation: Yes · chat-data.com, 22 Sept 2026
API: The REST API requires bearer-token authentication and enforces a rate limit of 600 requests per minute. · chat-data.com, 28 Sept 2026
Audience: The Terms say the service is intended for professional entities to facilitate their business operations. · chat-data.com, 28 Sept 2026
Channels: Chat Data supports website chat, WhatsApp, Slack, Messenger, Instagram, Telegram, Discord and LINE with live handoff to human agents. · chat-data.com, 28 Sept 2026
Data residency: The DPA states that conversation and training data are stored in Switzerland, with primary infrastructure on Oracle Cloud and blob storage on Azure in Switzerland. · chat-data.com, 28 Sept 2026
Data training: Agents can be trained with uploaded data, Google Drive, Notion, YouTube, video and audio inputs. · chat-data.com, 28 Sept 2026
Deployment channels: multichannel · chat-data.com, 22 Sept 2026
Free plan: Yes · chat-data.com, 22 Sept 2026
HIPAA: A HIPAA Business Associate Agreement is available for customers on the Standard plan or above. · chat-data.com, 28 Sept 2026
Human handoff: Yes · chat-data.com, 22 Sept 2026
Knowledge-base answers: Yes · chat-data.com, 22 Sept 2026
MCP integrations: The platform lists 834 built-in MCP apps providing more than 10,000 tools. · chat-data.com, 28 Sept 2026
Included conversations: 2000 · chat-data.com, 22 Sept 2026
PII protection: Chat Data says it automatically detects and anonymizes personally identifiable information before sending it to LLM models, then restores original values in responses. · chat-data.com, 28 Sept 2026
Product: Chat Data is an AI agent platform for customer-support chatbots and live chat on websites, built from documents or site content and deployable through a chat widget or API. · chat-data.com, 28 Sept 2026
Retention limits: The pricing page lists conversation-history retention of 0.5 years for Free, 1 year for Entry, 3 years for Standard and 5 years for Professional. · chat-data.com, 28 Sept 2026
Security certifications: Chat Data states that it is SOC 2 Type I and Type II certified and GDPR compliant. · chat-data.com, 28 Sept 2026
Paid from: 15.83 · chat-data.com, 22 Sept 2026
Third-party integrations: Listed integrations include Discord, Slack, Telegram, WhatsApp, Messenger, Instagram, Line, Zapier, Make, Zendesk, WordPress, Shopify, PrestaShop, WooCommerce, Shopware and Magento. · chat-data.com, 28 Sept 2026
Visual flow builder: Yes · chat-data.com, 22 Sept 2026
Voice: The platform supports real-time voice mode and customized voices from ElevenLabs. · chat-data.com, 28 Sept 2026

Where Chat Data stands on Freedom251

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