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CaseCloud
by CaseCloud
What CaseCloud is
CaseCloud is a cloud case-management service delivered through the web. It helps organizations collect cases with intake forms, organize work through workflow automation, and add custom fields to case records. An audit trail records case activity, while reporting dashboards provide views for reviewing operations. CaseCloud lists paid access with pricing available on request. Its plans differ by staff users, yearly interactions, environments, and annual AI credits. Essential includes 10 staff users, 10,000 interactions per year, one environment, and 2,500 AI credits. Standard increases those figures to 25 users, 50,000 interactions, one environment, and 7,500 credits. Professional includes 50 users, 100,000 interactions, one environment, and 12,500 credits. Enterprise includes 200 users, 200,000 interactions, two environments, and 25,000 credits. Enterprise Plus allows unlimited users, 500,000 interactions, two environments, and 50,000 credits. The maker is listed in Ranchi, India, while another listing gives Doncaster, England, as headquarters.
Who it suits
CaseCloud suits organizations that need web-based case intake, automated workflows, custom records, audit history, and reporting. Its tiered allocations fit teams ranging from 10 staff users to unlimited users.
What it does well
- Web-based cloud deployment
- Case intake forms
- Workflow automation
- Custom case fields
- Audit trail and dashboards
What to know first
- Pricing available only on request
- Annual interaction limits vary by plan
- AI credits are capped by tier
- Headquarters listings conflict
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essential | 10 staff users · 10,000 interactions per year · 1 environment · 2,500 annual AI credits | On request |
| Standard | 25 staff users · 50,000 interactions per year · 1 environment · 7,500 annual AI credits | On request |
| Professional | 50 staff users · 100,000 interactions per year · 1 environment · 12,500 annual AI credits | On request |
| Enterprise | 200 staff users · 200,000 interactions per year · 2 environments · 25,000 annual AI credits | On request |
| Enterprise Plus | Unlimited staff users · 500,000 interactions per year · 2 environments · 50,000 annual AI credits | On request |
As casecloud.co lists them, read 22 Sept 2026. The maker's own page has the final word.
Verdict
CaseCloud combines intake, workflow, record customization, auditing, and reporting in one web service. Compare each plan’s user, interaction, environment, and AI-credit allocation before requesting pricing.
Facts from CaseCloud's own pages
- Audit trail
- Yes · casecloud.co, 22 Sept 2026
- Custom case fields
- Yes · casecloud.co, 22 Sept 2026
- Deployment
- cloud · casecloud.co, 22 Sept 2026
- Founded
- 2025 · casecloud.co, 28 Sept 2026
- Headquarters
- Doncaster, England, United Kingdom · casecloud.co, 28 Sept 2026
- Case intake forms
- Yes · casecloud.co, 22 Sept 2026
- Reporting dashboards
- Yes · casecloud.co, 22 Sept 2026
- Workflow automation
- Yes · casecloud.co, 22 Sept 2026
Where CaseCloud stands on Freedom251
- Case Management Software#142 of 177