Callmaker

Overview

Callmaker is a cloud contact centre platform combining outbound dialing with inbound telephony, meeting booking and SMS-based e-signing. It suits sales teams that want those workflows together, especially teams of three or more; its main trade-off is that paid plans begin at three licences and the entry tier excludes some of the platform’s headline tools.

Key features

Predictive and preview dialing let teams choose how to work through calls, and Callmaker says its dialer has no line restrictions. A predictive campaign can run with one salesperson, although the company usually recommends two or three. That flexibility may help a small B2C operation, but the three-licence minimum on paid plans makes it a costly fit for a solo buyer beyond the free pilot.

Managers can listen to and record calls, then search by outcome, duration or rating. AI transcriptions and summaries add review tools; Callmaker says its Whisper AI is trained for Swedish. Optional answering-machine detection can filter out up to 99% of answering machines, a potentially useful way to reduce wasted dials, though that figure is the maker’s claim rather than a universal result.

Inbound tools include call blending, forwarding, personal numbers, missed-call visibility and skill-based routing. Meeting booking supports online and in-person appointments, attendee-status visibility and calendar syncing. E-signing lets customers accept in writing by SMS without a smartphone. Together, these capabilities make Callmaker broader than an outbound dialer, but inbound, calendar sync and e-signing require Premium rather than Standard.

Autopilot automates repetitive tasks and can build multi-step processes. Integrations include Zapier’s more than 9,000 apps, webhooks and an API using OAuth 2. Callmaker says it follows ISO 27001 guidelines, conducts annual external penetration testing, supports optional or required two-factor authentication and encrypts system communications, including telephony. Its privacy policy describes access-limited, password-controlled servers and SSL-encrypted credit-card data stored with AES-256 encryption. Weekday support is available by email or phone from 08:00 to 18:00.

Pricing

The free pilot costs nothing and offers a long trial period with full functionality. It gives a team a way to assess the complete platform before committing, but it is a pilot, not a permanent free plan.

Standard (annual) costs €69 a year per licence, and Standard (monthly) costs €99 a month per licence. Both include predictive dialing, meeting booking and Autopilot. Prices start from three licences, so the annual tier’s lower per-licence price is the better fit for teams comfortable with an annual commitment; monthly billing costs more but avoids that term. Standard gives up e-signing, inbound features and calendar sync.

Premium (annual) costs €85 a year per licence, while Premium (monthly) costs €119 a month per licence. Both add e-signing, inbound and calendar sync to the Standard features. Teams that need a connected inbound and booking workflow should consider the upgrade; buyers who only need outbound dialing and automation can avoid paying for those additions with Standard. Both paid tiers start from three licences.

Enterprise has annual and monthly options with custom pricing. It also starts from three licences and adds a custom SLA, webhooks and API. It is the relevant tier for buyers who need those enterprise provisions, but the quote-based price requires a separate budget decision.

Platforms

Callmaker supports web, macOS and Windows, as well as an API. That combination can suit teams working across desktop environments or integrating the platform into other software.

Who it's for

Callmaker is best suited to sales teams that want dialing, call coaching, automation and meeting booking in one system, with Premium adding inbound calling and signing. The maker describes the dialer as designed for teams of 3 to 30 agents, while also saying a one-person predictive campaign can work for B2C sales. That single-agent capability is useful, but the paid licence minimum favors teams rather than individuals.

Pros and cons

• Pro: Predictive and preview dialing, call review, transcription and automation cover more of the sales workflow than dialing alone.
• Pro: Premium brings inbound calls, calendar sync and SMS acceptance into the same platform as meeting booking.
• Pro: The full-functionality free pilot lets teams evaluate the platform before choosing a paid tier.
• Con: Paid plans start at three licences, which can make the platform a poor fit for solo users or smaller teams.
• Con: Standard omits inbound features, e-signing and calendar sync, so buyers wanting the full workflow must pay for Premium.
• Con: Support is limited to weekdays from 08:00 to 18:00.

Alternatives

DialerJazz is worth considering for buyers who want a free, MIT-licensed, self-hosted option and can meet its Node.js 22+, InsForge and Telnyx setup requirements. ConnectAndSell offers a one-day Test Drive Experience without requiring CRM integration, making it an option for a short trial; its Flight School plan is seat-based and capped at five students. CallTools is another contact-centre option, with a Power Contact Center plan that includes unlimited local and domestic long-distance inbound and outbound minutes and allows agent seats to be added.

Channels may suit teams seeking a freemium option: its Plus plan is $24 a month billed annually and includes 5,000 web calls, three users, five phone numbers and 30 days of storage. MySalesDialer is an alternative for buyers who prioritize mobile and web CRM, Geo-Track and Salesforce integration; its MySalesDialerPro plan also supports unlimited campaigns and works with Vonage, RingCentral, Skype and more than 100 others. PaulSpeaks Dialer starts at £99 a month for small teams, with a custom quote depending on team size, call volume and number of phone numbers.

JustCall Sales Dialer may suit teams wanting a business phone system with CRM integrations; its Team plan costs $29 a month billed annually. Callingly is another paid option, with a Starter plan at $100 a month that includes $100 of monthly usage.

Browse more options in Sales Dialer Software.

Verdict

Choose Callmaker if a sales team wants predictive and preview dialing alongside call review, booking and automation, with Premium available for inbound telephony and SMS signing. Its free pilot makes evaluation straightforward, but the three-licence minimum and the step up from Standard for inbound and signing are good reasons for solo users or outbound-only buyers to look elsewhere.