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DialerBee
What DialerBee is
DialerBee is a multilingual AI contact center platform for inbound queues, outbound campaigns, messaging, customer experience, and reporting. Its inbox groups voice, WhatsApp, SMS, and email into a customer thread, although inbound email ingestion is listed as planned. Teams can use preview, progressive, power, or predictive dialing; AI answering-machine detection is described as supporting 11 languages. Layla is an AI voice agent, while live agent assist can provide call summaries, sentiment, suggested replies, and live transcription. The interface and language-aware AI support English, Arabic, Spanish, French, Italian, German, Turkish, Hindi, Urdu, Portuguese, and Indonesian. Listed integrations include CRM systems, calendars, WhatsApp Business, Zapier, Make, and Google Sheets. The developer portal documents REST endpoints and webhook events. Access is available on Android, iOS, and web, as well as through an API. Starter costs $69.00 per month and Professional costs $129.00 per month; both are billed monthly, with annual billing stated to save 20%. A 14-day trial is available, but there is no free plan.
Who it suits
DialerBee targets BPOs, collections teams, telecom resellers, and regulated contact centers. Its tiers address teams from Starter's limit of 20 agents to Enterprise's unlimited agents.
What it does well
- Four dialing modes, including power and predictive
- Inbox groups voice, WhatsApp, SMS, and email
- Live agent assist includes summaries and transcription
- 14-day trial available
What to know first
- No free plan
- Inbound email ingestion is listed as planned
- Starter is limited to 20 agents
- Enterprise pricing is custom and not listed
Limits
Starter costs $69 a month and supports up to 20 agents, with inbound queues, DIDs, preview and power dialing, basic IVR, and 30-day recording retention. Professional costs $129 a month and supports up to 100 agents; Enterprise pricing is custom.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Professional | Monthly; annual billing saves 20% and is billed annually. · Up to 100 agents · all 4 dialing modes · omnichannel inbox · live agent assist and transcription · 90-day recording retention · priority support and CSM | $129 a month |
| Starter | Monthly; annual billing saves 20% and is billed annually. · Up to 20 agents · inbound queues and DIDs · preview and power dialing · basic IVR · 30-day recording retention · email support | $69 a month |
| Enterprise | Custom contract; annual billing details available from sales. · Unlimited agents · full API access · multi-tenant management · 1-year recording retention · dedicated CSM · 99.95% uptime SLA | On request |
As dialerbee.com lists them, read 29 Sept 2026. The maker's own page has the final word.
Getting started
- Visit the DialerBee website.
- Choose a paid plan; Starter and Professional have monthly prices, while Enterprise uses a custom contract.
- Use the 14-day trial to evaluate the service.
- Access DialerBee on Android, iOS, or web, or use its API.
Verdict
DialerBee brings multichannel contact-center tools, dialing modes, and AI assistance together, with features and support varying by tier. Consider the listed monthly prices and the planned status of inbound email ingestion when evaluating it.
Questions
Does DialerBee have a free plan?
No. It offers a 14-day trial.
How much does DialerBee cost?
Starter is $69 a month and Professional is $129 a month, both billed monthly. Annual billing saves 20%; Enterprise pricing is custom.
Which platforms does DialerBee support?
DialerBee lists Android, iOS, web, and API access.
Which integrations are listed?
They include HubSpot, Salesforce, Zoho CRM, Microsoft Dynamics, Pipedrive, Google Calendar, Microsoft 365, WhatsApp Business, Zapier, Make, and Google Sheets.
Who makes DialerBee?
DialerBee was founded in 2004 and is headquartered in Beirut, Lebanon.
Facts from DialerBee's own pages
- AI
- Layla is an AI voice agent, while live agent assist provides call summaries, sentiment, suggested replies, and live transcription. · dialerbee.com, 29 Sept 2026
- API
- The developer portal provides per-tenant API keys and documents REST endpoints and webhook events for calls, agent status, dispositions, and compliance alerts. · dialerbee.com, 29 Sept 2026
- Certifications
- The pricing page footer says enterprise security review is available, a DPA is available, GDPR-supporting controls are offered, and SOC 2 Type II is planned. · dialerbee.com, 29 Sept 2026
- Channels
- Its omnichannel inbox supports voice, WhatsApp, SMS, and email as one thread per customer; inbound email ingestion is stated as planned. · dialerbee.com, 29 Sept 2026
- Compliance controls
- The platform lists jurisdiction packs, do-not-call screening, revocable consent records, jurisdiction- and time-zone-based calling hours, and a call-frequency rule, while stating these controls do not guarantee compliance. · dialerbee.com, 29 Sept 2026
- Dialing
- The platform offers preview, progressive, power, and predictive dialing, with AI answering-machine detection described as supporting 11 languages. · dialerbee.com, 29 Sept 2026
- Founded
- 2004 · dialerbee.com, 23 Sept 2026
- Headquarters
- Beirut, Lebanon · dialerbee.com, 23 Sept 2026
- Integrations
- Listed integrations include HubSpot, Salesforce, Zoho CRM, Microsoft Dynamics, Pipedrive, Google Calendar, Microsoft 365, WhatsApp Business, Zapier, Make, and Google Sheets. · dialerbee.com, 29 Sept 2026
- Languages
- DialerBee says its interface and language-aware AI support 11 languages: English, Arabic, Spanish, French, Italian, German, Turkish, Hindi, Urdu, Portuguese, and Indonesian. · dialerbee.com, 29 Sept 2026
- Product
- DialerBee describes itself as a multilingual AI contact center platform for inbound queues, outbound campaigns, messaging, AI assistance, customer experience, and reporting. · dialerbee.com, 29 Sept 2026
- Recording retention
- The listed recording retention is 30 days for Starter, 90 days for Professional, and one year for Enterprise. · dialerbee.com, 29 Sept 2026
- Security and isolation
- The maker says API keys, OAuth tokens, and webhook subscriptions are tenant-scoped, and its partner page describes PostgreSQL row-level security for tenant data separation. · dialerbee.com, 29 Sept 2026
- Support
- Starter includes email support, Professional includes priority support and a customer success manager, and Enterprise includes dedicated support and an SLA. · dialerbee.com, 29 Sept 2026
- Who it is for
- The maker identifies BPOs, collections teams, telecom resellers, and regulated contact centers as target users. · dialerbee.com, 29 Sept 2026
Where DialerBee stands on Freedom251
- Sales Dialer Software#7 of 32