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Batch

by Batch

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Batch's own site

What Batch is

Batch is an AI customer engagement platform for CRM teams to design, test, and automate campaigns across acquisition, monetization, and retention. It supports SMS, email, in-app messaging, mobile push, and web push, with a unified editor, predictive audience scores, A/B/N testing, automated journeys, and real-time analytics. Batch AI includes workflow agents and AI Decisioning for campaign decisions and optimization. Its data platform brings together mobile, website, and data warehouse signals in real time, reconciling cross-device identifiers into customer profiles. Server-side APIs and client-side SDKs support integration; featured MarTech partners include Snowflake, Piano Analytics, Segment, and Hightouch. Batch says its platform is GDPR compliant, supports automatic or customizable data purges, stores customer data exclusively in France, and has no technical infrastructure outside the European Union. The company was founded in 2015 and is headquartered in Paris. Replacing a legacy CRM and launching campaigns takes 8–12 weeks depending on a customer's marketing technology setup. Enterprise pricing is available on request and includes the full feature set, a dedicated account manager, and connectors for other MarTech tools.

Who it suits

Batch suits CRM teams seeking to coordinate campaigns across messaging channels and use real-time customer profiles, automated journeys, and campaign decision tools.

What it does well

  • Supports five messaging campaign channels.
  • Includes A/B/N testing and real-time analytics.
  • Unifies mobile, website, and warehouse signals in real time.
  • Offers server-side APIs and client-side SDKs.
  • Customer data is stored exclusively in France.

What to know first

  • Pricing is available on request.
  • Campaign replacement and launch takes 8–12 weeks, depending on setup.

Limits

Pricing is on request. Replacing a legacy CRM and launching campaigns takes 8–12 weeks depending on the customer's marketing technology setup.

Plans

PlanBilled and limitsPrice
EnterpriseCustomizable plan · Full Batch feature set · Dedicated account manager · Connectors for other MarTech toolsOn request

As batch.com lists them, read 3 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit the Batch website to request pricing.
  2. Discuss the Enterprise plan, which includes the full feature set, a dedicated account manager, and connectors for other MarTech tools.
  3. Plan for 8–12 weeks to replace a legacy CRM and launch campaigns, depending on your marketing technology setup.
  4. Integrate through server-side APIs or client-side SDKs.

Verdict

Batch combines cross-channel campaign tools with a customer data platform and AI features. Teams should account for the stated implementation timeline and request pricing details.

Questions

How much does Batch cost?

Pricing is available on request.

What does the Enterprise plan include?

It includes the full Batch feature set, a dedicated account manager, and connectors for other MarTech tools.

Which campaign channels does Batch support?

SMS, email, in-app messaging, mobile push, and web push.

Which integrations are featured?

Batch lists Snowflake, Piano Analytics, Segment, and Hightouch among its featured MarTech partners. It also provides server-side APIs and client-side SDKs.

Where is Batch based, and where does it store customer data?

Batch is headquartered in Paris, France. Its GDPR help page says customer data is stored exclusively in France and that it maintains no technical infrastructure outside the European Union.

How long does implementation take?

Batch says replacing a legacy CRM and launching campaigns takes 8–12 weeks, depending on the customer's marketing technology setup.

Facts from Batch's own pages

AI
Batch AI includes workflow agents, predictive scores, and AI Decisioning for autonomously deciding, launching, and optimizing campaigns. · batch.com, 3 Oct 2026
API
Batch provides server-side APIs for its profile-oriented data model and supports client-side integration through SDKs. · doc.batch.com, 3 Oct 2026
Audience
Batch says more than 350 B2C brands across Europe use its platform, including brands in retail, media, mobility, banking and luxury. · batch.com, 3 Oct 2026
Campaign tools
Batch provides a unified editor, predictive audience scores, A/B/N testing, automated journeys, and real-time analytics. · batch.com, 3 Oct 2026
Channels
The platform supports SMS, email, in-app messaging, mobile push, and web push campaigns. · batch.com, 3 Oct 2026
Data platform
Batch unifies mobile, website, and data warehouse signals in real time and reconciles cross-device identifiers into customer profiles. · batch.com, 3 Oct 2026
Data residency
Batch’s GDPR help page says customer data is stored exclusively in France and that it maintains no technical infrastructure outside the European Union. · help.batch.com, 3 Oct 2026
Founded
2015 · batch.com, 28 Sept 2026
Headquarters
Paris, France · batch.com, 28 Sept 2026
Implementation
Batch says replacing a legacy CRM and launching campaigns takes 8–12 weeks depending on the customer’s marketing technology setup. · batch.com, 3 Oct 2026
Integrations
Batch lists Snowflake, Piano Analytics, Segment, and Hightouch among its featured MarTech partners. · batch.com, 3 Oct 2026
Product
Batch describes itself as an AI Customer Engagement Platform for CRM teams that designs, tests, and automates campaigns across acquisition, monetization, and retention. · batch.com, 3 Oct 2026
Security and privacy
Batch says its data platform is GDPR compliant, supports automatic or customizable data purges, and uses a sovereign architecture outside the US CLOUD Act. · batch.com, 3 Oct 2026
Support
Batch offers CRM and technical support, with plan-specific support ranging from self-service to dedicated account management in its published mobile plans. · batch.com, 3 Oct 2026

Where Batch stands on Freedom251

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