B24

What B24 is

B24 provides AI intake for US law firms through WhatsApp, SMS, and web chat. It says it answers enquiries in about eight seconds around the clock, gathers matter details, asks qualification and conflict questions set by the firm, and routes matters to an attorney. B24 can book consultations using available calendar slots, then send confirmations and reminders. It also follows up with prospective clients who stop responding. Replies use the language chosen by the client, and B24 can follow language changes during a conversation. Its responses draw on a library written and approved by the firm. B24 does not provide legal advice; questions beyond that library are escalated to a human. For the first two weeks, Shadow Mode keeps responses as drafts requiring firm approval before sending. Plans are custom-priced according to practice areas, volume, and number of offices, and the site directs firms to a call to get a price. Solo includes one practice area and one calendar; Firm adds unlimited practice areas, routing by case type and attorney, follow-up sequences, case-management handoff, and reporting. Multi-office adds multiple numbers and locations, office-specific rules and calendars, referral and co-counsel routing, custom integrations, and dedicated onboarding. B24 runs on the web and identifies itself as an Official Meta Tech Partner.

Who it suits

B24 is for US law firms that want to handle prospective-client intake through WhatsApp, SMS, or web chat. Its plans address solo attorneys, firms with intake teams, and multi-office firms with office-specific routing and calendars.

Limits

The Solo plan covers one practice area and one consultation calendar. Shadow Mode lasts two weeks, during which replies remain drafts until the firm approves them.

Getting started

1. Visit the B24 website.
2. Request a call to discuss custom pricing based on practice areas, volume, and number of offices.
3. Use the 15-minute demo offered via WhatsApp to see the service.
4. Begin with two weeks of Shadow Mode, when replies require firm approval before sending.

Verdict

Choose B24 if your US law firm wants intake, qualification, consultation booking, and routing across messaging channels. Look elsewhere if you need a published price or a free plan.