Freedom251 › Virtual Receptionist Services
AnswerNet
What AnswerNet is
AnswerNet is a tech-enabled contact center outsourcing company providing inbound, outbound, automated, BPO, and AI services. Its live telephone answering service handles calls 24/7, including overflow and after-hours traffic, with custom scripts and handling instructions. A client portal gives real-time access to messages, reports, and recordings. AnswerNet describes support across phone, text, email, live chat, IVR, social media, and other channels, with integrations for Salesforce, Zendesk, HubSpot, Shopify, Zoho CRM, and APIs. The company cites SOC 2 certification, HIPAA compliance, TCPA and Telemarketing Sales Rule adherence, and PCI-DSS compliance for payment processing. It advertises coverage across North American time zones. Agents speak English, Spanish, and French, with more than 250 additional languages through translation partners. AnswerNet says it operates 31 contact centers in the United States and Canada and handles 125 million contacts annually. Founded in 1998, it is headquartered in Willow Grove, Pennsylvania.
Who it suits
AnswerNet suits organizations needing outsourced answering, call qualification, message taking, routing, or appointment scheduling. It lists healthcare, legal, HVAC, utilities, government, construction, energy, plumbing, property management, and nonprofit users.
What it does well
- 24/7 live answering
- Custom scripts and handling instructions
- Real-time messages, reports, and recordings
- Phone, text, email, chat, IVR, and social channels
- Multilingual answering available
What to know first
- No free plan
- Pricing is on request
- Plans are customized
- API platform listed rather than a general app platform
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Custom Answering Service | Custom plan · 24/7 support | On request |
As answernet.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
AnswerNet offers human answering and broader contact-center services across multiple channels, with listed integrations and compliance statements. Its custom plans and month-to-month option leave pricing dependent on the requested service.
Facts from AnswerNet's own pages
- Availability
- AnswerNet advertises 24/7 support and says its services cover all North American time zones. · answernet.com, 11 Oct 2026
- Call answering
- Its telephone answering service provides 24/7 live phone answering and can handle overflow and after-hours calls. · answernet.com, 11 Oct 2026
- Client portal
- The client portal provides access to messages, reports, and recordings in real time. · answernet.com, 11 Oct 2026
- Compliance
- AnswerNet says its operations include SOC 2 certification and HIPAA compliance, and it cites TCPA and Telemarketing Sales Rule adherence. · answernet.com, 11 Oct 2026
- Custom call handling
- Clients can use custom call scripts and handling instructions tailored to their brand. · answernet.com, 11 Oct 2026
- Founded
- 1998 · answernet.com, 28 Sept 2026
- Headquarters
- AnswerNet lists its address as 5 Walnut Grove Drive, Suite 350, Horsham, Pennsylvania 19044. · answernet.com, 11 Oct 2026
- Integrations
- The company lists Salesforce, Zendesk, HubSpot, Shopify, and Zoho CRM integrations and says it supports API integrations. · answernet.com, 11 Oct 2026
- Languages
- Its locations page says agents speak English, Spanish, and French, with over 250 additional languages available through translation partners. · answernet.com, 11 Oct 2026
- Omnichannel
- AnswerNet describes support across phone, text, email, live chat, IVR, social media, and other channels. · answernet.com, 11 Oct 2026
- Payment security
- The telephone answering service page states PCI-DSS compliance for payment processing. · answernet.com, 11 Oct 2026
- Pricing limits
- The company offers custom plans and asks prospective clients to request a price quote; its telephone answering service page also lists month-to-month options. · answernet.com, 11 Oct 2026
- Scale
- The company says it operates 31 contact centers in the United States and Canada and handles 125 million contacts per year. · answernet.com, 11 Oct 2026
- What it is
- AnswerNet describes itself as a tech-enabled contact center outsourcing company offering inbound, outbound, automated, BPO, and AI services. · answernet.com, 11 Oct 2026
- Who it serves
- AnswerNet lists support for industries including healthcare, legal, HVAC, property management, utilities, government, construction, energy, plumbing, and nonprofits. · answernet.com, 11 Oct 2026
Where AnswerNet stands on Freedom251
- Virtual Receptionist Services#11 of 36