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Afritalk
What Afritalk is
Afritalk is a customer-messaging service that combines a website chat widget with a shared team inbox. Teams can assign conversations, track their status, and review message history. New messages produce audio and visual alerts, plus inbox indicators. Visitors can share files, which are delivered through authenticated, access-checked links. An optional website assistant can answer from FAQs, connect to OpenAI for broader answers, and transfer a conversation to a human in the same widget. Chat channels include websites and messaging, with visitor tracking and live-agent chat. The installation guide covers WordPress, Shopify, Webflow, static HTML, and custom apps. Logged-in teams can use outbound webhooks and related API tools when their plan allows. The dashboard works in modern desktop and mobile browsers; a dedicated native app is still being developed. Afritalk offers a free plan and paid plans from $20/mo. Basic is $20 a month with up to three agent seats, Professional is $100 a month with up to five, and Enterprise is $150 a month with unlimited agents.
Who it suits
Afritalk suits teams handling customer conversations across a website and messaging channels. It is also suited to organizations wanting shared inbox controls, optional AI assistance, and browser-based administration.
What it does well
- Shared inbox assigns and tracks conversations
- Website and messaging channels are supported
- Optional assistant can hand off to humans
- Visitors can share protected file links
- Works with WordPress, Shopify, and Webflow
What to know first
- Dedicated native app is still in development
- API and webhooks depend on the plan
- Enterprise billing is annual
- Paid plans limit included agent seats
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Basic | billed monthly · All Free features · Up to 3 agent seats · Shared inbox and widget | $20 a month |
| Professional | All Basic features · Up to 5 agent seats · Best value for growing teams | $100 a month |
| Enterprise | billed annually · All Professional features · Unlimited agents · Longest runway for operations and compliance | $150 a month |
| Free | Pricing page describes paid plans as including Free features; it does not list Free plan limits or price. | Free |
| Professional (3 Months) | per quarter (3 months) · Up to 5 agent seats · All Basic features | $100 a month |
| Enterprise (1 Year) | page says "$150 / month" · Unlimited agents · All Professional features · Longest runway for ops & compliance | $150 a month |
| Basic (1 Month) | per month · Up to 3 agent seats · Shared inbox & widget · All Free features | $20 a month |
As afritalk.app lists them, read 19 Sept 2026. The maker's own page has the final word.
Verdict
Afritalk brings website chat, live agents, visitor tracking, and shared inbox workflows together. Its free option and browser access may fit smaller teams, while paid tiers add seats and operational capacity.
Facts from Afritalk's own pages
- Included agent seats
- 3 · afritalk.app, 19 Sept 2026
- AI assistant
- The optional website assistant can answer from FAQs, connect to OpenAI for smarter answers, and hand off to a human in the same widget. · afritalk.app, 11 Oct 2026
- API and webhooks
- Logged-in teams can use outbound webhooks and related API tools, with availability depending on plan. · afritalk.app, 11 Oct 2026
- Browser access
- The dashboard works in modern desktop and mobile browsers, and the site says a dedicated native app is still in development. · afritalk.app, 11 Oct 2026
- Website chatbot
- Yes · afritalk.app, 19 Sept 2026
- Chat channels
- website+messaging · afritalk.app, 19 Sept 2026
- Core features
- The shared inbox supports conversation assignment, status tracking, and message history. · afritalk.app, 11 Oct 2026
- Data retention
- Chat and account retention may follow settings or plans available in the dashboard where applicable. · afritalk.app, 11 Oct 2026
- Files
- Visitors can share files in conversations, and uploaded files are served through authenticated, access-checked links. · afritalk.app, 11 Oct 2026
- Integrations
- The installation guide says the widget works with WordPress, Shopify, Webflow, static HTML, and custom apps. · afritalk.app, 11 Oct 2026
- Live agent chat
- Yes · afritalk.app, 19 Sept 2026
- Notifications
- The product provides audio and visual alerts for new messages, plus inbox indicators. · afritalk.app, 11 Oct 2026
- Product
- Afritalk provides a website chat widget and shared team inbox for customer messaging. · afritalk.app, 11 Oct 2026
- Security and privacy
- The privacy policy says Afritalk uses technical and organizational measures to protect data and does not sell personal information. · afritalk.app, 11 Oct 2026
- Setup
- Customers install the widget by copying a script snippet from the dashboard and adding it before the closing body tag on their site. · afritalk.app, 11 Oct 2026
- Paid from
- 20 · afritalk.app, 19 Sept 2026
- Support
- Afritalk lists [email protected] as a support contact and says customers can also use its contact form. · afritalk.app, 11 Oct 2026
- Visitor tracking
- Yes · afritalk.app, 19 Sept 2026
Where Afritalk stands on Freedom251
- Live chat software#37 of 94